Experience

JR Home Products Ltd.

• Customer Service Representative

  • Jun 2020 - Present

  Assist clients inquiries over the phone, email in regards to product, warranty, parts and other service inquiry. Prepare Sales orders, invoices and other general office support. Investigate quality claim by customers and resolve them independently. Assist clients inquiries over the phone, email in regards to product, warranty, parts and other service inquiry. Prepare Sales orders, invoices and other general office support. Investigate quality claim by customers and resolve them independently.



Air Canada

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Jan 2019 - Jun 2020

  Successfully completed the Flight Attendant Initial Training and maintain certification via the Annual Recurrent Training as per Ministry of Transportation requirement including First Aid Training. Proud to be the brand ambassador for our national Air carrierProvide safety first always and a comfortable flight with care and class to the passengers. Always work as one team in every situation Successfully completed the Flight Attendant Initial Training and maintain certification via the Annual Recurrent Training as per Ministry of Transportation requirement including First Aid Training. Proud to be the brand ambassador for our national Air carrierProvide safety first always and a comfortable flight with care and class to the passengers. Always work as one team in every situation



National Bank of Canada

• Canada
• Banking
• 700 & Above Employee

• Investment agent technical support

  • Apr 2016 - Dec 2018

  Provide customer service and technical support on different client access brokerage system.Creating username and password for the client and assist to log in in our direct brokerage system.Help to resolve technical issues spontaneously.Install/uninstall and assistance on the trading platform on Market Q and Decision plus.Responsible for the email box of the technical support team (creation of username, assist with their technical request) Provide customer service and technical support on different client access brokerage system.Creating username and password for the client and assist to log in in our direct brokerage system.Help to resolve technical issues spontaneously.Install/uninstall and assistance on the trading platform on Market Q and Decision plus.Responsible for the email box of the technical support team (creation of username, assist with their technical request)



Voyage Vasco St Jean sur Richelieu

• Travel Consultant

  • Sep 2018 - Oct 2018

  Create PNR, prepare quotations for all-inclusive packages or a la carte, car rental and travel insurance. Invoices for walking clients and corporate. Create PNR, prepare quotations for all-inclusive packages or a la carte, car rental and travel insurance. Invoices for walking clients and corporate.



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Customer support consultant

  • Jun 2013 - Dec 2015

  Provide courteous and accurate service to customer via telephone and emails. Develop and maintain a thorough knowledge of commercial products, services and procedures. Respond to customer operational issues and deal with more complex client transactions(GICS, wire transfer and loans) Provide courteous and accurate service to customer via telephone and emails. Develop and maintain a thorough knowledge of commercial products, services and procedures. Respond to customer operational issues and deal with more complex client transactions(GICS, wire transfer and loans)



Oceania Travel

• 1 - 100 Employee

• Travel Consultant

  • Sep 2009 - Mar 2013

  Arrange flight,insurance and accommodation via booking system to secure holidays. Advise clients on travel arrangements eg visas,passport and currency. Dealt with customers queries via telephone, emails and in person. Keeps clients update with any last minute changes. Arrange flight,insurance and accommodation via booking system to secure holidays. Advise clients on travel arrangements eg visas,passport and currency. Dealt with customers queries via telephone, emails and in person. Keeps clients update with any last minute changes.



Atlas Travel

• Airlines and Aviation
• 1 - 100 Employee

• Travel Consultant

  • Oct 2007 - Aug 2009