Experience

Giftcart

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Executive

  • Dec 2022 - Present

  ● Interact with customers by phone, e-mail, whatsapp or online chat concerning their issues ● Associates provides customer service for customers who are utilizing our social media communication avenues (Facebook, Twitter and other social channels). ● Creation & Posting Social Media Offers in coordination with Marketing Team ● Engage in cross-selling and up-selling opportunities within the customer care experience through all channels ● Coordinate with category team members for… Show more ● Interact with customers by phone, e-mail, whatsapp or online chat concerning their issues ● Associates provides customer service for customers who are utilizing our social media communication avenues (Facebook, Twitter and other social channels). ● Creation & Posting Social Media Offers in coordination with Marketing Team ● Engage in cross-selling and up-selling opportunities within the customer care experience through all channels ● Coordinate with category team members for solutions to customer issues and also involvement in first hand correction of such issues. ● Working on Catalog related tasks in coordination with the Catalog Team. ● Responsible for resolving customer query related to product, services and billing ● Attract potential customers by answering product and service questions; suggesting information about other products and service ● Assist with placement of orders, refunds, or exchanges. ● Assist with the conversion of failed orders. ● Creating and extending coupons to customers as per company protocols. ● Attending to all Inbound calls and enquiries on other channels like email, chat, social etc ● Making Outbound calls for responding to customer enquiries. ● Deriving actionable insights and feedback from customers. ● Offer gifting recommendations, and act as gifting consultant to customers acting as a trusted advisor. Show less ● Interact with customers by phone, e-mail, whatsapp or online chat concerning their issues ● Associates provides customer service for customers who are utilizing our social media communication avenues (Facebook, Twitter and other social channels). ● Creation & Posting Social Media Offers in coordination with Marketing Team ● Engage in cross-selling and up-selling opportunities within the customer care experience through all channels ● Coordinate with category team members for… Show more ● Interact with customers by phone, e-mail, whatsapp or online chat concerning their issues ● Associates provides customer service for customers who are utilizing our social media communication avenues (Facebook, Twitter and other social channels). ● Creation & Posting Social Media Offers in coordination with Marketing Team ● Engage in cross-selling and up-selling opportunities within the customer care experience through all channels ● Coordinate with category team members for solutions to customer issues and also involvement in first hand correction of such issues. ● Working on Catalog related tasks in coordination with the Catalog Team. ● Responsible for resolving customer query related to product, services and billing ● Attract potential customers by answering product and service questions; suggesting information about other products and service ● Assist with placement of orders, refunds, or exchanges. ● Assist with the conversion of failed orders. ● Creating and extending coupons to customers as per company protocols. ● Attending to all Inbound calls and enquiries on other channels like email, chat, social etc ● Making Outbound calls for responding to customer enquiries. ● Deriving actionable insights and feedback from customers. ● Offer gifting recommendations, and act as gifting consultant to customers acting as a trusted advisor. Show less



Asija & Associates LLP

• India
• Legal Services
• 1 - 100 Employee

• Article Assistant

  • Dec 2021 - Oct 2022

  Performed Statutory Branch Audit Of Bank Of India ( BOI ) Engaged in Concurrent Audit of Union Bank Of India ( UBI ) / Canara Regional Office ( ARM Branch ) Applied Tendor For IIM Lucknow & Reserve Bank Of India ( RBI ) Reporting & Documentation for Uttar Pradesh Building & Other Construction Works ( UPBOCW ) , Jal Jivan Nigam ( JJM ) Performed Statutory Branch Audit Of Bank Of India ( BOI ) Engaged in Concurrent Audit of Union Bank Of India ( UBI ) / Canara Regional Office ( ARM Branch ) Applied Tendor For IIM Lucknow & Reserve Bank Of India ( RBI ) Reporting & Documentation for Uttar Pradesh Building & Other Construction Works ( UPBOCW ) , Jal Jivan Nigam ( JJM )