Head of Business Development (eCommerce)

• Oct 2022 - Present

Managing all e-Commerce Platforms focusing on productized solutions available for MSMEs and Enterprise Partners.Expanding and maintaining partnerships while acquiring strategic partners that would provide horizontal and vertical growth for the company.Overseeing all e-Commerce platform development status, ensuring all business related concerns are all addressed, monitoring development sprint progressprovided by Project Managers, Development Team, Quality Assurance and Systems AnalystManages team performance, aligning the set goals, targets and direction, championing internal growth within the organization Show less

Senior Business Development Manager

• Apr 2021 - Oct 2022

Multisys Technologies Corporation is the leading software development company in the Philippines. It is focused on advance system research and development with its solutions and integrations now being used by more than 2,500 companies.Enabling public and private entities provide services that can be accessed by customers or constituents.Not only providing systems and platforms but also providing payment options, cash-in, cash disbursements and other financial services and solutions, overall contributing to the ease of doing business which provides convenience for all.Our services includes payment acceptance across more than 50,000 channels nationwidePlatform and System Development, Mobile Applications, CRM and other solutions that a company may need to get to the next level Show less

Head - Payment Partners Group

• Feb 2019 - Dec 2020

Managing Corporate Payment Partners, focusing on maintaining relationships and acquiring new potential partners that would extend the network of CIS Bayad Center while expanding the financial services offered suitable to every business needs.Managing daily operations, ensuring the managed team is alligned on the direction of the department and achieve goals that would help the company grow

Section Head - Digital Channels and Operations

• Jan 2018 - Feb 2019

Project Manager

• Jan 2017 - Dec 2017

Product Development Manager

• Sep 2015 - Dec 2016

Microsoft Cloud Solutions Trainer and Sales Coach

• Dec 2014 - Aug 2015

Manages mainly the Training and Development of the team with the current Microsoft Trends, Software, Licensing and process, ensuring all agents provide world class customer service, become subject matter experts and relationship managers. Guiding the team in accomplishing sales targets, formulates and implements action plans and monitors agent performance

Microsoft Licensing Super Specialist

• Feb 2013 - Nov 2014

Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Assist in the planning, development, and support of operational licensing policies and procedures that facilitate the attainment of end customer goals.Manage customers, partners escalations and manage critical cases. In broad terms, the role of the Licensing Super Specialist is to serve as a regional customer connection asset that:Increases customer confidence and trust in Microsoft and positively affects satisfaction as well as purchase behaviorStrengthens agents knowledge and operational capabilities to deliver superior solutions to enhance customer and partner experienceDelivers a consistent and predictable customer experienceAdds value to all Microsoft businesses by communicating the “voice of the customer” and translating it into business intelligence for Microsoft in an effective and timely mannerResponsibilities:Outbound Customer Contact Handling on Licensing scenariosTier 2 customer call handling for licensing specific issue/scenarioEnd customer scenarios, design, plan product licensingProviding Microsoft with Business Intelligence Information, particular information that we are discovering from Microsoft Partners.Handling field Licensing scenariosProvidesMicrosoft Licensing Training to all new Microsoft Licensing Agents.Provide Refresher Trainings, facilitates Microsoft Licensing training and development on a weekly basis to agents that help improve their knowledge on Product Licensing and advance their ability to research and identify the right solution to customer’s scenario leveraging the tools and online resourcesResponsible in answering all Level 300 Licensing Questions and Escalations transferred by Subject Matter Experts and SpecialistsMonitors Service Levels for Calls, Chats and EmailsTransaction Monitoring for all Licensing Calls, Chats and Emails Show less

Microsoft Licensing Specialist ANZ

• Jul 2011 - Jan 2013

Responsible for answering all Microsoft Licensing related inquiries through calls chats and emails.Responsible for answering advanced licensing inquiries from end users and partners.Responsible for providing information about Volume License Agreements, Microsoft Product Use Terms and Providing Volume License Solutions.

Microsoft Sales and Marketing CSR ANZ

• Sep 2010 - Jul 2011

Responsible for providing product information, pricing, features and benefits of Microsoft Products.Responsible for providing information like, availability dates, Application/Hardware compatibility, Downgrade Rights, Latest Offerings, Software Downloads and System Requirements. Supporting all Microsoft Sales and Marketing Chat, Emails and Call inquiries

Verizon Business - Account Executive

• Mar 2009 - Sep 2010