Umakanth Poloju
Technical Support Engineer at Choice Solutions Limited- Claim this Profile
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English Full professional proficiency
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Telugu Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified Ethical Hacker (CEH)
EC-Council
Experience
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Choice Solutions Limited
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IT Services and IT Consulting
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200 - 300 Employee
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Technical Support Engineer
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May 2023 - Present
● Conducted comprehensive network diagnostics to ensure optimal performance, identifying and resolving complex issues promptly to minimize downtime. ● Played a pivotal role in VPN troubleshooting, addressing connectivity issues and enhancing remote access for seamless operations. ● Executed a comprehensive vulnerability management approach, systematically identifying, prioritizing, and promptly patching system and application vulnerabilities. Prioritized actions strategically to enhance organizational security resilience. ● Conducted regular security audits, identifying vulnerabilities and recommending appropriate measures to mitigate risks effectively. Show less
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Hack The Box
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United Kingdom
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Computer and Network Security
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400 - 500 Employee
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CTF Player
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May 2022 - Present
● Participated in HTB CTF challenges and Pwned 20+ machines. ● Earned Hacker HTB Rank and #500 Global Rank on HTB Platform. ● Attended HTB academy training for ongoing professional development. ● Participated in HTB CTF challenges and Pwned 20+ machines. ● Earned Hacker HTB Rank and #500 Global Rank on HTB Platform. ● Attended HTB academy training for ongoing professional development.
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Freelance
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Egypt
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Human Resources
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1 - 100 Employee
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Technical Support Engineer
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Jun 2022 - Apr 2023
● Performed GAP Assessment in 200+ GxP/NGxP systems at OS and Application level ● Analysed the functioning of computer systems and security measures as per the 21CFR Part-11 guidelines ● Examined violations of computer security procedures and mentored violators to keep violations from being repeated ● Worked with team members to promote great customer service and a pleasant work environment ● Performed GAP Assessment in 200+ GxP/NGxP systems at OS and Application level ● Analysed the functioning of computer systems and security measures as per the 21CFR Part-11 guidelines ● Examined violations of computer security procedures and mentored violators to keep violations from being repeated ● Worked with team members to promote great customer service and a pleasant work environment
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Technical Support Engineer
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Jul 2021 - May 2022
● Maintained 400+ systems with scheduled updates and patches. Examined major hardware and software problems and resolved them. ● Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issues resolution to maintain system performance level ● Achieved maximum client satisfaction by providing exceptional and personalized service, enhancing client satisfaction ratings from 88% to 95.9% in less than 8 months ● Participated in ongoing training to enhance skills and knowledge ● Managed a team of 4 members and trained users in system operations and basic maintenance ● Collaborated with department leaders to establish organizations goals, strategic plans and objectives ● Advised clients on security and risk mitigation for current technical setups Show less
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Education
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2023 - 2023
Great Learning
Post Graduation Program, Cybersecurity -
2016 - 2020
ACE Engineering College, Hyderabad
Bachelor of Technology - BTech, Electronics and Communication Engineering -
2014 - 2016
Vaagdevi Junior College
12th Standard, Mathematics Physics and Chemistry -
2013 - 2014
Jangaon Concept School
10th Standard, 9.5
Community
