Experience

HealthPort LLC

• United States
• Software Development

• Release of Information Specialist 2/Scan Technician

  • Jun 2012 - Present

  •Process all release of medical records information requests in a timely and efficient manner • Ensures accuracy and providing patients and doctors with the highest quality product and customer service. • Independently perform and fulfill all the duties and responsibilities of the Release of Information Specialist I position. • Safeguard and protect patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information • Ensures all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. • Greets and assists patients and doctors with release of information request. • Ability to read and comprehend healthcare terminology • Trains co-workers on release of information procedures. •Ability to multi-task efficiently and effectively Show less



MedStar Washington Hospital Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access and Central Scheduler Representative II

  • Feb 2015 - Aug 2015

  •Schedule, reschedule and confirm patient appointments, coordinate multiple patient appointments, gives instructions regarding appointments, procedures, tests, and exams. •Obtains and validates patient demographic and insurance information prior to arrival/appointment. •Accurately assigns FSC/plan information at patient registration and appointments to include secondary/alternate insurance. •Completes pre-registration activities and documents results in the registration system for scheduled patients, including contacting patients by phone or in person to obtain and verify demographic and insurance information, communicate outstanding liability and provide necessary pre-approval instructions. •Secures all patient demographic and financial data is accurate and complete through personal contact with patients, insurance companies, employers and third party payors. •Determines insurance coverage and eligibility via insurance carriers and reviewing information from insurance verification systems •Establishes and maintains internal and external relationships with vendors, patients, and colleagues. •Reviews information from insurance verification systems to determine insurance coverage and eligibility. Resolve problems and coordinates payor payments responsibility between multiple carriers. •Accurately obtains ICD-9/HCPCS/CPT-4 codes from responsible parties as needed for billing purposes. •Obtains pre-certification/authorization when required for scheduled services prior to admission or outpatient procedures. Show less



Ninewest

• United Kingdom
• Retail
• 1 - 100 Employee

• Store manager

  • Dec 2007 - Jun 2012

  • Interview, hire, train and develop sales personnel; • Review weekly sales reports for trending purposes, yearly sales volume, customer initiatives, and inventory control; • Orders and maintain inventory of merchandise and store supplies; • Greet and assist customers with purchases; • Participates in monthly manager meetings and facilitate sales meeting with staff; • Motivate sales team to increase sales volume; • Organize special promotions, events, and store displays; • Conducts appraisals and performance reviews using Taleo; • Provide updates on business performance and new initiatives via staff meetings. Show less