Tyler Elston
Director of Professional Services at SJA Solutions- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Pat Young
Tyler is an upbeat person that takes on issues on people's computers and if he doesn't have the answer right then, which was rare, he could be counted on to get the answer and get things straightened out.
Ross B.
Tyler's knowledge of technologies and solutions is much more than the vast majority of recent graduates. With Byrne’s current emphasis on continuous improvement in Information Technologies, Tyler’s knowledge base and skills were equal to an experienced professional’s level by the end of the internship. Combined with his aptitude and passion for this field, this opportunity allowed Tyler to prove himeself to be a fully-capable and autonomous I.T. professional. In terms of response time, sense of urgency, and customer service skills, Tyler performed beyond expectations.
Pat Young
Tyler is an upbeat person that takes on issues on people's computers and if he doesn't have the answer right then, which was rare, he could be counted on to get the answer and get things straightened out.
Ross B.
Tyler's knowledge of technologies and solutions is much more than the vast majority of recent graduates. With Byrne’s current emphasis on continuous improvement in Information Technologies, Tyler’s knowledge base and skills were equal to an experienced professional’s level by the end of the internship. Combined with his aptitude and passion for this field, this opportunity allowed Tyler to prove himeself to be a fully-capable and autonomous I.T. professional. In terms of response time, sense of urgency, and customer service skills, Tyler performed beyond expectations.
Pat Young
Tyler is an upbeat person that takes on issues on people's computers and if he doesn't have the answer right then, which was rare, he could be counted on to get the answer and get things straightened out.
Ross B.
Tyler's knowledge of technologies and solutions is much more than the vast majority of recent graduates. With Byrne’s current emphasis on continuous improvement in Information Technologies, Tyler’s knowledge base and skills were equal to an experienced professional’s level by the end of the internship. Combined with his aptitude and passion for this field, this opportunity allowed Tyler to prove himeself to be a fully-capable and autonomous I.T. professional. In terms of response time, sense of urgency, and customer service skills, Tyler performed beyond expectations.
Pat Young
Tyler is an upbeat person that takes on issues on people's computers and if he doesn't have the answer right then, which was rare, he could be counted on to get the answer and get things straightened out.
Ross B.
Tyler's knowledge of technologies and solutions is much more than the vast majority of recent graduates. With Byrne’s current emphasis on continuous improvement in Information Technologies, Tyler’s knowledge base and skills were equal to an experienced professional’s level by the end of the internship. Combined with his aptitude and passion for this field, this opportunity allowed Tyler to prove himeself to be a fully-capable and autonomous I.T. professional. In terms of response time, sense of urgency, and customer service skills, Tyler performed beyond expectations.
Credentials
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Watchguard Security Sales
WatchGuard TechnologiesSep, 2021- Sep, 2024 -
HP Technical Certified Print Security
HPDec, 2019- Sep, 2024 -
HP Command Center for Workpath Apps 2020
HPNov, 2019- Sep, 2024 -
HP Endpoint Security 2018
PearsonMay, 2019- Sep, 2024 -
Lean Six Sigma Green Belt
Central Michigan UniversityMar, 2019- Sep, 2024 -
PrinterLogic - MSP Technical Onboarding
PrinterLogicDec, 2018- Sep, 2024 -
PrintReleaf Certified Professional
PrintReleafNov, 2018- Sep, 2024 -
VTSP - VMWare Technical Sales Professional 5
VMwareOct, 2014- Sep, 2024 -
VMSP - Veeam Sales Professional 7
Veeam SoftwareDec, 2013- Sep, 2024 -
VSP - VMWare Sales Professional 5.5
VMwareDec, 2013- Sep, 2024 -
Arctic Wolf Partner Sales Training
Arctic WolfMar, 2023- Sep, 2024 -
Arctic Wolf Partner Technical Training MSP/MSP Plus Readiness
Arctic WolfMar, 2023- Sep, 2024 -
Arctic Wolf Partner Technical Training Managed Detection and Response
Arctic WolfMar, 2023- Sep, 2024 -
Papercut Sales Certification 2019
PaperCut SoftwareMar, 2019- Sep, 2024 -
ProFirstAid (Adult and Pediatric CPR/AED/First Aid)
-Oct, 2016- Sep, 2024
Experience
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SJA Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director of Professional Services
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Jun 2022 - Present
● Maintain key vendor relationships on behalf of SJA Solutions.● Own research and development of new products and services.● Develop technical implementation standards for product stack.● Oversee departmental processes that affect inter-department communication, project design, project delivery, and service delivery.● Grew professional services implementation 57% from 2021 to 2022.● Grew professional services implementation 46% from 2022 to 2023.● Utilize sales training and skills to close project sales and new managed services deals. Show less
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IT Project Manager
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Mar 2021 - Present
● Lead requirements gathering, solution design, testing and deployment of projects.● Work with clients and team of engineers to develop a scope of work, risk analysis, work plan, and bill of materials to generate proposals.● Ensure engineers are meeting project deadlines on time, within budget, and on scope. ● Using leadership and management skills to create accountability for direct reports.● Follow PMI's PMBOK methodology to plan, manage, and control projects.● Conduct internal project meetings: solution design, engineering, and lessons learned meetings.● Project scheduling and capacity planning.● Work with engineers and vCIO’s to provide budgetary numbers for projects in the sales pipeline. Show less
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Senior Systems Engineer
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Mar 2020 - Mar 2021
● Work with customers, vendors and internal stakeholders of all levels to define technical and business system specifications for projects.● Recommend appropriate courses of action to technology vendors and leadership on technical issues.● Analyze clients’ business and technical challenges and design comprehensive solutions that integrate smoothly into client environments.● Manage documentation creation, analysis and maintenance throughout the course of a project.● Maintain security, backup, and redundancy strategies throughout project design phases to maintain a clients recovery point objectives and recovery time objectives. ● Provide highest level of technical support for internal escalations as needed. ● Liaise with vendors and other IT personnel for problem resolution. Show less
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Lasers Resource
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director of Solutions
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Oct 2018 - Mar 2020
● Work with our customers to create customized scopes of work and implementation plans for large hardware or software deployments ● Oversee and manage service KPI's ● Manage internal IT roadmap ● Research, review, and test software solutions centered around document management, pull print, and security in the print space ● Build relationships with technical resources at OEM's, partners, and third party companies. ● Reduced IT expenditures by 21% ● Work with our customers to create customized scopes of work and implementation plans for large hardware or software deployments ● Oversee and manage service KPI's ● Manage internal IT roadmap ● Research, review, and test software solutions centered around document management, pull print, and security in the print space ● Build relationships with technical resources at OEM's, partners, and third party companies. ● Reduced IT expenditures by 21%
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Kent District Library
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United States
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Libraries
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100 - 200 Employee
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Senior Server Engineer
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Aug 2016 - Oct 2018
● Create and implement standards for virtual server environment ● Manage and maintain Cisco UCS Blade server enviornment using UCSM ● Manage and maintain NetApp and Synology SAN and NAS environments ● Ensure business continuity by ensuring backups are completing and being tested monthly using Veeam Backup and Replication. ● Implement monthly server host and server up time reports using Veeam One. ●Manage internal DNS, DHCP, Active Directory, and NFS data stores. ● Document changes in proper change log ● Document new software and hardware implementations ● Assist and train other team members as necessary ● Assist in help desk support as needed. ● Project management and implementation for various IT related projects. ● Group policy management and creation to automate as many tasks as possible. ● Make future server and storage recommendations based on resource, user, and data growth. Show less
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OpenDNS
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Volunteer Moderator
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Jul 2012 - Jul 2018
● Moderate and tag domains according to the OpenDNS categories they belong in ● Moderate and tag domains according to the OpenDNS categories they belong in
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Network Administrator
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Apr 2015 - Jul 2016
● Network maintenance and configuration (Cisco ASA Firewalls and HP ProCurve switches)● Server maintenance and support (Dell PowerEdge R series servers, ESXi v5.5-6, Windows Server 2008R2-2012R2)● Project implementation● Managed NTFS security permissions● Created Group Policies to automate monotonous tasks.● Interacting with the end user's and providing them with help desk support● Working with the rest of the support team to manage priorities and end user expectations● Resolving tickets and solving problems● Documenting solutions and building company knowledge base● Recommend potential areas for upgrades to account vCIO as necessary Show less
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Reactive Support Manager
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Apr 2014 - Apr 2015
● Created stats dashboard for weekly service meeting using the Brightgauge web portal and Connectwise Integration ● Created metrics in which to measure the reactive support team ● Scheduled and allocated resources for reactive support team ● Organize, update, and schedule queued service tickets. ● Purchase hardware upgrades and replacements ● Continued support assisting network administration team in my Network Engineer/Client Support role
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Network Engineer/Client Support
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Apr 2013 - Apr 2014
● Assist in support for numerous clients in the Greater Grand Rapids area ● Manage active directory, IBM Domino/Lotus Notes, and user accounts in Syteline ERP for our largest managed services client. ● Assist in infrastructure upgrades including firewall updates, access point deployments, and new workstation deployments. ● Assist in server setups including installing VMWare ESXi v5.5 and setting up RAID configurations. ● Meet with end users on site to provide the best end user experience possible. ● Use Connectwise and Labtech on a daily basis to keep track of time records, internal analysis, manage support tickets, and provide remote management services. ● Setup and configured Windows Deployment Server to store client images for rapid PC deployment. Show less
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IT Intern
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Dec 2012 - Apr 2013
● Developed system for managing company contacts and deploying company cell phones ● Assisting with system administration tasks including user permissions and account creation within Active Directory ● Manage IBM Domino User access groups and email accounts ● Providing end user support using ConnectWise Ticket System including support for PC's, printers, scanners, hand held scanners, cell phones, and various software throughout the company ● Deploy new work stations including domain access, software setup, and work station setup Show less
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Majestic Landscape Services
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United States
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Environmental Services
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Office Manager
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Jan 2011 - Nov 2012
● Maintained Windows 2003 Server and Windows XP workstations within the building ● Rebuilt and configured updated website on Wordpress Content Management System ● Maintained Quickbooks Point of Sale register ● Maintained Inventory levels within Quickbooks POS and submitted Inventory Orders ● Implemented Quickbooks Intuit Payment Network for online billing, payment receiving, and processing ● Created a company database to automate company appointments, phone call logs, and work order systems ● Filed office paper work ● Assisted customers in product selection, checkout, loading, and with special orders Show less
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Best Metal Products
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United States
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Machinery Manufacturing
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1 - 100 Employee
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IT Intern
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Jan 2012 - Mar 2012
● Completed 220 Hours ● Programmed company-wide absence board in PHP, MySQL, and HTML ● Integrated Windows Authentication into absence board application ● Used Microsoft SQL Server 2008 to assist in writing and testing SQL code ● Created user based authentication levels ● Completed 220 Hours ● Programmed company-wide absence board in PHP, MySQL, and HTML ● Integrated Windows Authentication into absence board application ● Used Microsoft SQL Server 2008 to assist in writing and testing SQL code ● Created user based authentication levels
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Education
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2018 - 2020
Central Michigan University
M.S, Project Management -
2010 - 2012
Ferris State University
B.S, Computer Information Systems -
2008 - 2010
Grand Rapids Community College
A.A, Emphasis on Computer Information Systems
Community
