Tyler Digby
IT Support Analyst & Internal Trainer/QC Officer at KJL Group - Complete Technology Management- Claim this Profile
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Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftSep, 2022- Sep, 2024 -
Jamf Certified Associate Exam - English
JamfSep, 2021- Sep, 2024 -
CompTIA A+
CompTIAJan, 2022- Sep, 2024
Experience
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KJL Group - Complete Technology Management
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support Analyst & Internal Trainer/QC Officer
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Aug 2022 - Present
Provide technical IT Support for company devices for clients remotely or on-site. This includes Networking, Hardware, Software, Telephony problems and more.Ensure all Support Analysts are trained expertly to tackle all areas of technical IT Support problems.Management of Quality Control for the IT Support Team. Ensuring technical problems are resolved at the highest level of quality and assisting team members. Locate areas requiring improvements and action this. To maintain internal knowledge is shared and distributed with the IT Support Team.
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IT Support Analyst
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Sep 2020 - Aug 2022
Provide technical IT Support for company devices for clients either remotely or on-sites. This includes Networking, Hardware, Software, Telephony problems and many more.
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Currys PC World
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United Kingdom
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1 - 100 Employee
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Computing Salesman
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Aug 2018 - Sep 2020
Advise customers one-to-one to sell them specific computing hardware and software based on their requirements. Setup computing equipment for customers, ready to be used. Advise customers one-to-one to sell them specific computing hardware and software based on their requirements. Setup computing equipment for customers, ready to be used.
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Education
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2018 - 2020
Seevic College, Benfleet
Information Technology -
2013 - 2018
Woodlands School, Basildon
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