Chief Operations Officer

• Jan 2021 - Present

Co-Founder

• Jan 2017 - Present

VP of Operations

• Nov 2016 - Jan 2021

Responsible for smooth, transitional entry into the commercial security, access control, and IP camera surveillance installation and service while maintaining the residential arm of the company.- Established installation standards and approved all equipment to be supported and installed.- Located and developed relationships with various local and nation-wide manufacturing and distribution companies.- Developed compliance and licensing standards for all installation professionals within the various currently supported states.- Constructed and launched new CRM to streamline customer acquisition and account creation.Expanded service offerings into a new division of the company (Handyman & Remodeling) in Cransten's second year. Expanded into 6 new states with $1M in revenue in the first year after launching the new division. By the second year, $10M in revenue.- Initiated and perfected a wide range of processes, policies and procedures crucial for successful, explosive growth in all divisions of the company. Show less

Technical Manager

• Jan 2015 - Jul 2016

As with any young company there is always something to be done, and always the next level to be reached. The dynamic of a young company require many different hats to be worn. My strong entrepreneurial spirit has allowed me to thrive in this atmosphere, and make significant impacts in any business size. Inspired growth in the following operational areas: - Shipping & Receiving - Purchasing & Inventory - Order Processing & Invoicing (using QuickBooks software) - Product Fulfillment - Inventory Management - Process Improvement - Product Development - Technical Support Department Accomplishments: - Reconciled inefficiencies in a wide range of policies and procedures to drastically reduce company overhead expenditures. • Revamped the RMA process, thus dramatically reducing wasted shipping costs, product loses, and stimulating quicker response times • Negotiated with existing and new vendors to dramatically reduce production costs • Constructed and implemented a processing and shipment procedure to standardize expectations across all customers • Introduced new forecasting models to more accurately predict orders from quarter-to-quarter, and decreased excessive inventory purchases. • Overhauled production procedures and maximized production cycle times. - Orchestrated the manufacturing of new product lines with contract manufacturers overseas. - Streamlined the organization of the technical support department for quicker, more effective over-the-phone technical field support. Show less

Product Field Engineer

• Nov 2012 - Dec 2014

- Test and maintain new innovation products and services.- Organized and maintained the dissemination of information and technical specifications to the Field Service Department for the training of their Field Service Professionals- Consulted with designers regarding product design flaws on prototype equipment to reduce inefficient resource consumption- Collaborated directly with Software and Hardware Engineers to ensure complete quality of products and services being innovated prior to consumer marketing Show less

Field Service Manager

• Jan 2010 - Nov 2012

- Promoted to Area Manager within 3 months after receiving top performance awards while simultaneously expanding and training a service team ** Remained well under budget and maintaining high performance metrics** Designed and implemented tracking metrics to increase individual employee performance** Drastically improved team mechanics and performance above company standard- Managed and maintained top performing service team throughout United States and Canada**Did this while also holding a full time field service professional’s work schedule- Sole internal company expert on CCTV, other unique IP surveillance systems, and high-end security systems** Self-initiated training to install complicated systems into VIP homes such as high profile politicians, athletes, and businessmen** Self-education and installations were not required as part of routine company work** Aforementioned self-education generated business opportunities for further company expansion Show less

Field Service Technician

• Nov 2009 - Jan 2010

- Service and maintain all Vivint products and services in customers' homes.- Won multiple high-ranking awards for excellent performance and overall in-home customer experience.

Direct-to-Home Install Professional

• Apr 2009 - Nov 2009

- Completed installations well above current performance standards- Designed and implemented methods to improve inventory tracking within the home office- Willingly and frequently accepted extra workload outside scope of responsibilities to alleviate pressure on local Field Service Professionals while maintaining a high installation output ratio

Technical Support Supervisor

• Jan 2007 - Apr 2009

- Promoted to Supervisor after consistently receiving top performance awards each month ** Created, developed, and trained a core team to support Field Service Professionals on all auxiliary products and services** Efficiently and effectively trained all incoming Call Center Professionals- Created a Customer Technical Support Center within the company- Developed and implemented training standards for employees to handle a wide range of products- Developed a 3-tier training program for Field Service and aligned Technical Support Call Center training to coincide with the field service department- Significantly reduced First Time Fix Rate* by 72% thereby reducing inefficient resource consumption*First Time Fix Rate is a metric used to monitor the resolution of issues via phone without the need of a Field Service Professional to visit the customer Show less

Call Center Representative

• Mar 2006 - Jan 2007

- Answer calls from clients that have problems with their Vivint products and services.

Committee Chair for Troop 75, Team 6075, and Crew 9075

• Jul 2012 - Dec 2014

Duties: - Organize the committee to see that all functions are delegated, coordinated, and completed. - Maintain a close relationship with the chartered organization representative and the Scoutmaster. - Interpret national and local policies to the troop. - Prepare troop committee meeting agendas. - Call, preside over, and promote attendance at monthly troop committee meetings and any special meetings that may be called. - Ensure troop representation at monthly roundtable meetings. - Secure top-notch, trained individuals for camp leadership. - Arrange for charter review and recharter annually. - Plan the charter presentation. Accomplishments: - Drastically improved committee structure, communication, and internal processes - Maintained a budget 1st year & reduced costs 2nd year with smaller budget, yet accomplished more in the process - Improved tracking methods for Boy Scout awards & rank advancements - Secured a defined vision and direction for the young troop, team, and crew Show less

Installation Service Technician

• Apr 2005 - Sep 2005

- Installed and serviced Dish Network TV equipment. - Installed and serviced Dish Network TV equipment.

Sales Associate

• Jun 2004 - Apr 2005

- Used previous construction experience and training to direct customers on how to install various DIY home projects. - Used previous construction experience and training to direct customers on how to install various DIY home projects.