Experience

3i International

• United States
• Information Technology & Services
• 1 - 100 Employee

• MSP Administrator

  • Jan 2023 - Present

  • Monitor and manage the performance of our IT systems• Troubleshoot and resolve technical issues• Install and configure hardware and software• Manage user accounts and permissions• Create and maintain documentation for our IT systems and processes• Provide technical support to users• Coordinate with vendors and partners to resolve issues and implement new technologies

• Network/Systems Administrator II

  • Jan 2015 - Present

  • Manage Windows Server environments and technologies for 2,000+ remote and onsite users • Consistently maintain 98% uptime by monitoring alerts, performing routine server audits, and implementing system redundancy and high-availability.• Leveraged PowerShell to automate tasks and maximize productivity• Proposed plan and executed migration from Windows 2012 r2 and higher to Windows 2019, increasing security, scalability, and efficiency

• Project Manager

  • Aug 2019 - Jan 2023

  • Support Corporate ERP initiatives utilizing both Monday app and Agile methodologies. • Plans, executes and finalizes projects according to strict deadlines, delivering projects on time. • Coach, guide and mentor teams on Agile / Scrum practices and techniques. • Responsible for providing written and verbal project communications, including weekly status, dashboards and project updates. • Consulted clients on hardware and software needs to help them improve their business.• Consulted clients on moving locations including cabling needs, internet providers, and power requirements.• Provided Owners and upper lever staff with recommendations for all types of hardware and software in order to maintain the company infrastructure to the excellence we strive for. Show less

• Director of Services

  • Jan 2016 - Jan 2018

  • Managed all aspects of the service team• Assured team was servicing the more than 1500 endpoints (People) through tickets, automation, and industry standards.• Performed the role of VCIO during quarterly business reviews for more than 60 companies ranging in size from 6-280 employees.• Managed the document output team that were responsible for thousands of copiers all across the US.• Maintained a 90+% satisfaction score where we were resolving 100+ tickets per day.• Participated in EOS Executive meeting on a weekly\quarterly\yearly basis where we laid out the foundation for the upcoming 3-5 years.• Highly skilled in EOS both leading and participating. Show less

• Technical Support Engineer

  • Jan 2012 - Jan 2015

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.• Support of disaster recovery solutions.• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.• Reduced email spam 80% using a real-time block list for incoming emails



Cabra Borracha

• United States
• Design Services

• Artist and Designer

  • Jun 2018 - Present

  I started a very small company to show off and promote my art and design ideas. On my website you'll be able to see my paintings, photography, t-shirt designs, web design and more. I hope you enjoy looking at them. Located deep in the heart of Texas many of these ideas became what you see today. I started a very small company to show off and promote my art and design ideas. On my website you'll be able to see my paintings, photography, t-shirt designs, web design and more. I hope you enjoy looking at them. Located deep in the heart of Texas many of these ideas became what you see today.



DeVry University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Advisor

  • Jan 2010 - Jan 2012

  Trained and successfully completed a training and certification under the U.S. Department of Education. Responsible for generating prospective students for enrollment including all phases of the Admissions process from marketing the program with students to qualifying them for enrollment. In doing so resolved most enrollment questions and problems and refers only the most complex issues to higher levels. Assesses prospective students to ensure they have the potential, traits, characteristics and financial wherewithal to be enrolled through graduation. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Consultant

  • Jan 2009 - Jan 2010

  Solicits and completes residential mortgage applications via inbound and/or outbound telemarketing techniques. In turn converts leads generated by corporate/affinity relationships, branch retail, direct-to-consumer marketing or other third party relationships to mortgage originations. At the same time cross sells other Wells Fargo products and services. Serves as central point of contact with borrowers until application is received. Solicits and completes residential mortgage applications via inbound and/or outbound telemarketing techniques. In turn converts leads generated by corporate/affinity relationships, branch retail, direct-to-consumer marketing or other third party relationships to mortgage originations. At the same time cross sells other Wells Fargo products and services. Serves as central point of contact with borrowers until application is received.



ParkWest Staffing Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Director of Sales and Marketing

  • Jan 2007 - Jan 2009

  Develop marketing campaigns for advertising in local print publications, actively involved in local group activities and networking affiliations. Collaborate with branch managers to implement new techniques, concepts, and initiatives to promote business development. Manage profit &loss balance sheet, forecast revenue benchmarks to improve overall company performance and profitability. Plan and conduct recruitment for a wide variety of clerical, trades, technical, paraprofessional, professional, safety, supervisory, and managerial job classes; design and write job announcements, brochures, advertisements, and correspondence; reviews and evaluates employment applications; confer with departmental staff to develop written, oral, performance, and other exams; reviews and interprets exam results. Analyzes job classes and positions using information obtained in written and/or verbal form; interview employees and supervisory staff to collect information in order to determine job duties, and establish minimum qualifications, knowledge, skills, and abilities; write and revise job specifications. While gathering and analyze salary data and make salary recommendations for new or revised classifications; as well as gather and analyze information on salary, benefits, and human resource practices for labor relations purposes; conducts special studies relating to a variety of staffing management activities. Counsel employees and applicants regarding job opportunities and career planning. Show less



GreenPoint Mortgage

• Financial Services
• 1 - 100 Employee

• Broker Service Rep

  • Jan 2001 - Jan 2007

  Key activities involved pre-qualifying clients, completing and submitting broker applications for approval, conducting coldcalls to schedule appointments for the sales force, developing new business strategies, coordinating sales pipelinemanagement activities, helping clients with pricing issues, monitor secondary pricing and changes in the secondary market, securing loan rates with a secondary marketing group.• Manage loan process from inception to funding including coordination with four internal departments and external brokers• Assess loan documentation to ensure loan meets risk and profitability criteria• Apply knowledge of mortgage lending laws, underwriting guidelines and escrow/title practices in order to make loan decisions• Monitor pipeline and files status through phases of underwriting, closing and funding to ensure proper pull-through ratio Show less

• Area Sales Manager

  • Jan 2001 - Jan 2007

  Challenged to establish a new sales team, recruit experienced business development managers, and turnaround anunderperforming and performing markets. Led team charged with accelerating business opportunities and sales in the Greater Houston Area and in South Texas. Major activities involved sales leadership, market and competitive analysis, sales forecasting, new business development, sales planning and strategies, professional networking, staff hiring and mentoring, and traditional sales leadership functions. Work closely with the secondary pricing department to monitor loan rates to determine most cost effectiveness in the secondary market. • Manage Account Executives and Broker Service Representatives in the process of mortgage lending and customer service • Analyze current interest rate and housing market conditions to determine preferred interest rate structure • Manage Account Executives in the development of successful business relationships with Mortgage Brokers • Deliver training to Mortgage Brokers, Account Executives and Broker Service Representatives • Work with team to develop monthly and quarterly goals and monitor performance Show less

• Account Executive

  • Jan 2001 - Jan 2007

  Initially hired to revitalize sales from inactive accounts as well as to propel business from current producing accounts across the Greater Houston area. Executed traditional sales activities including sales pipeline development, sales planning and forecasting, new business development, and customer relationships.• Solicit and train brokers on pricing, programs and on-line loan submission system offered by GreenPoint Mortgage (GPM)• Build and manage successful business relationships with Mortgage Brokers, Broker Service Representatives and Operational staff• Manage and coach mortgage sales employees in a team environment • Apply GPM pricing guidelines and closing criteria to loan applications to maintain proper pull-through ratio• Assess loan applications using GreenPoint Mortgage guidelines and pricing criteria Show less