Experience

qnectU IT Services Utah

• United States
• Computer and Network Security
• 1 - 100 Employee

• Tier 3 Support Engineer

  • Sep 2018 - Present



United Clans Swordsman Association

• Head Instructor

  • Sep 1995 - Present

  Instruction of 15th century broadsword fighting in a martial arts environment including; longsword, short sword, dagger, buckler, pole hammer, and hand-to-hand techniques.Leadership skills have been of the utmost importance to ensure other instructors and students stay on task and continue to progress through difficult routines and competitions. Instruction of 15th century broadsword fighting in a martial arts environment including; longsword, short sword, dagger, buckler, pole hammer, and hand-to-hand techniques.Leadership skills have been of the utmost importance to ensure other instructors and students stay on task and continue to progress through difficult routines and competitions.



Global Access™

• IT Support Specialist

  • Jan 2018 - Jun 2018

  Along with the standard tasks of ensuring no problems arise with co-workers, I deployed new equipment to office and warehouse locations, set up VoIP and analog phones, configured security cameras for easy mobile and off site viewing, as well as creating/changing firewall properties to allow seamless connection between multiple out of state sites.Also, worked closely with the database team to create new profiles, recover lost data, and upgrade loss prevention tools. Along with the standard tasks of ensuring no problems arise with co-workers, I deployed new equipment to office and warehouse locations, set up VoIP and analog phones, configured security cameras for easy mobile and off site viewing, as well as creating/changing firewall properties to allow seamless connection between multiple out of state sites.Also, worked closely with the database team to create new profiles, recover lost data, and upgrade loss prevention tools.



Mac-Warehouse

• United States
• Computer Hardware
• 1 - 100 Employee

• Technical Manager

  • Feb 2017 - Nov 2017

  Management of the technical and service side of the retail location.Responsible for the ordering and processing of service parts and maintaining an inventory of equipment used for upgrades.As an assistant manager to the store in general as well, I ensured employee scheduling and time management were upheld, including the hiring process and onboarding/offboarding. Management of the technical and service side of the retail location.Responsible for the ordering and processing of service parts and maintaining an inventory of equipment used for upgrades.As an assistant manager to the store in general as well, I ensured employee scheduling and time management were upheld, including the hiring process and onboarding/offboarding.



Ghostery, Inc.

• System Administrator

  • Sep 2016 - Dec 2016

  Worked mainly in the active directory and with SCCM, configured users, policies, and groups.Provided desk-side assistance when needed, and helped clients over the phone to integrate our software.Studied and trained with the Development Operations manager to begin automation of code deployment through multiple AWS severs. Worked mainly in the active directory and with SCCM, configured users, policies, and groups.Provided desk-side assistance when needed, and helped clients over the phone to integrate our software.Studied and trained with the Development Operations manager to begin automation of code deployment through multiple AWS severs.



Executech

• United States
• Information Technology & Services
• 100 - 200 Employee

• IT Consultant

  • Jul 2015 - Aug 2016

  Large scale MSP, I have multiple clients who were dependent on my timely response when issues occurred. Coupled with regular visits to prevent system and/or user errors I worked with a number of different environments and had to adapt quickly in daily actions from one location to another.Working with promoted equipment, I became efficient in firewalls, switches, running/patching cables, rack mounting, wall mounting, along with ensuring everyone had a personal and friendly IT experience. Large scale MSP, I have multiple clients who were dependent on my timely response when issues occurred. Coupled with regular visits to prevent system and/or user errors I worked with a number of different environments and had to adapt quickly in daily actions from one location to another.Working with promoted equipment, I became efficient in firewalls, switches, running/patching cables, rack mounting, wall mounting, along with ensuring everyone had a personal and friendly IT experience.

• Computer Technician

  • Apr 2014 - Jun 2015

  Helped design the infrastructure of rebuilding and refurbishing laptops and desktops to make them available for public purchase.Bench level parts replacement as well as local and web based imaging strengthened both my troubleshooting skills and ability to think outside the box when solving problems. Helped design the infrastructure of rebuilding and refurbishing laptops and desktops to make them available for public purchase.Bench level parts replacement as well as local and web based imaging strengthened both my troubleshooting skills and ability to think outside the box when solving problems.



VLCM

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Computer Technician

  • May 2013 - Apr 2014

  Troubleshot hardware and software issues. Evaluate best actions. Repair OS and software faults including virus'. Repair and replace faulty hardware including complete builds. Deploy images. Manage shipping and receiving. Manage invoices. Aid with special projects.With a couple MSP clients I became Dell, Lenovo, and Cisco certified to ensure the clients needs were addressed in full. Troubleshot hardware and software issues. Evaluate best actions. Repair OS and software faults including virus'. Repair and replace faulty hardware including complete builds. Deploy images. Manage shipping and receiving. Manage invoices. Aid with special projects.With a couple MSP clients I became Dell, Lenovo, and Cisco certified to ensure the clients needs were addressed in full.



University of Utah

• 1 - 100 Employee

• Computer Technician

  • Oct 2008 - May 2013

  Apple specialist. Troubleshoot issues to faulty parts. Repair or replace any fault. Onsite service around campus. Work with UIT to ensure best practices are used. Customer interactions. Creation of work orders and purchase orders.Aiding with the campus conversion to Mac products, I was given he opportunity to become fully ACMT certified and have grown that certification through the years as new product was released. Apple specialist. Troubleshoot issues to faulty parts. Repair or replace any fault. Onsite service around campus. Work with UIT to ensure best practices are used. Customer interactions. Creation of work orders and purchase orders.Aiding with the campus conversion to Mac products, I was given he opportunity to become fully ACMT certified and have grown that certification through the years as new product was released.