Experience

The Heron Foundation

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Coordinator, Integrated Capitals Team

  • Aug 2021 - Present

  Primary administrative contact for Heron’s Integrated Capitals team providing comprehensive customer service and interfacing with a range of community partners and external stakeholders; provided support to and managed logistics for individual team members. Served as first point on contact for Heron’s main phone line and responded email inquiries. Provided meeting support including scheduling, facilitation, time management, and running decks. Developed a deep understanding of Heron’s network and the nuanced needs of grantee and investment partners. Responsible for special projects, background research on organizations, and preparing financial information for recommendations; supported development of reports and presentations. Maintained accurate, up-to date data on collaborative platforms including Salesforce, Asana, and Microsoft Suite. Show less



Connecticut Children's

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Glycogen Storage Disease Program Coordinator

  • Dec 2016 - Aug 2020

  -Orchestrate office activities for a rare disease program serving patients worldwide; Responsible for fielding calls, maintaining a complex schedule, overseeing international travel for 15 staff members, and managing referrals. -Liaise with patients, families, vendors, medical professionals medical supply companies and other professionals -Identify disease awareness resources and organizations in the community and connect patients and family members with those options. -Develop and distribute resources, generate medical letters using ICD 10 codes, write descriptions of program operations and expectations for vendors, patients and visitors. -Maintained HIPAA compliance when interacting with the public. -CITI trained and conducted consents for several of our studies. -Provided safe environment for patients to express burden of illness. Helped patients problem solve solutions to cope with illness and develop strategies for coping. -Assisted with patient education in areas of understanding condition, how to optimize their care, utilizing medical devices to improve their personal health, coping with peer pressure, diet and medication intake. -Coordinated charity from application processing to report generation for donors -Work collaboratively with different team members and departments in the hospital to develop standard operating procedures and increase office efficiency. -Support and orient new staff. -Facilitated process for visiting professionals (communicated with potential visitors, set up their visits, collected paperwork to approve visits, assisted visitors with travel options, oriented visitors when they arrived and supported them with any requests they had). -Track data and create reports. -Team player and active participant in group projects. -Presented at national conference and represent the program at public events. -Utilize MS Office,Outlook, Lawson, and Epic. Show less



The Kennedy Center Inc.

• United States
• Individual and Family Services

• Transit Education Coordinator

  • Apr 2011 - Dec 2016

  -Implement and execute consulting projects and trainings-Present and market services and programs to schools, senior centers and other organizations. -Establish and maintain high quality customer relations and provide technical assistance in area of expertise -Train new staff-Obtain referrals for program and cross sell and or up sell other programs offered by the Kennedy Center-Provide group and individual trainings-Network with key industry leaders and joined multiple professional organizations on the state and national level Show less

• Senior Mobility Trainer

  • Aug 2008 - Apr 2011

  -Worked effectively independently, keeping good communication with coworkers while maintaining a team player attitude -Interviewed, obtained skill set and provided individualized training- Broke down transit information so it can be understood -Kept statistics and wrote reports