Experience

Nutbourne Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Onsite Engineer

  • May 2021 - Present



Ultima Business Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technical engineer (24x7)

  • May 2018 - May 2021

  A 24x7 service desk role providing end-Users and Infrastructure technical support to many of Ultima's managed service customers. This includes reacting to monitoring alerts, triage and troubleshooting of managed and trusted environments, and managing and hosting customers Networking Infrastructure, VPNS and Firewalls. A 24x7 service desk role providing end-Users and Infrastructure technical support to many of Ultima's managed service customers. This includes reacting to monitoring alerts, triage and troubleshooting of managed and trusted environments, and managing and hosting customers Networking Infrastructure, VPNS and Firewalls.



Frimley Health NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• IT Support Technician

  • Jan 2018 - May 2018

  Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community.Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. Deliver an efficient, friendly, effective and professional first line call logging/problem solving service. Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community.Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. Deliver an efficient, friendly, effective and professional first line call logging/problem solving service.



University of Wolverhampton

• United Kingdom
• Higher Education
• 700 & Above Employee

• IT support/ Digital ambassador

  • Nov 2016 - Dec 2017

  Part of the team that rolled out a new Learning management system. I provided support to staff and students in regards to IT and learning technologies, traveled to different campuses to train staff. Create and publish support documentation Part of the team that rolled out a new Learning management system. I provided support to staff and students in regards to IT and learning technologies, traveled to different campuses to train staff. Create and publish support documentation