Customer Success Manager

• Mar 2023 - Present

Consultant

• Aug 2021 - Mar 2023

Supply Chain Specialist

• Jan 2018 - Aug 2021

Developed and managed entire transportation and warehouse network for US business. Procured direct and indirect components for US and global markets. Manage customer rollouts working cross functionally to ensure timely deliveries and customer schedules are met resulting in a 99% on time delivery Developed and managed entire transportation and warehouse network for US business. Procured direct and indirect components for US and global markets. Manage customer rollouts working cross functionally to ensure timely deliveries and customer schedules are met resulting in a 99% on time delivery

Carrier Account Manager

• Jan 2016 - Jan 2018

Account Manager

• Sep 2015 - Dec 2015

▪ Promoted into leadership roll within first three weeks of employment ▪ Listed on Platinum Idols list and recognized as top direct marketer in the country ▪ Assisted management in recruiting prospects that fit the companies culture and would succeed within the growth structure ▪ Took new starts through training program teaching sales based marketing concepts ▪ Oversaw a team of 2-3 marketing reps to ensure maximum production ▪ Ran workshops for entire office to improve production and conversion rates Show less

Marketing Associate

• Feb 2015 - Sep 2015

Marketing Intern

• May 2014 - Aug 2014

Supported Google AdWords account project for company advertising exposure Assisted team to recruit multiple sponsors for golf outing, raising over $45K Supported, managed, and helped launch the “Pop up Shop” initiative at the eastern market Assisted with the development of new Woodhaven retail location to increase revenue Developed business acumen through public relations and marketing team meetings Supported VP for Ad campaign project, developing a new company message Show less

Project Manager

• May 2009 - May 2011

Provide supervision and develop employees through positive interactions, coaching, giving feedback and providing hands-on instruction Point of contact with the client base and develop relationships; communicating before, during, and after the job Establish safe and secure jobsites for employees and customers Multitasking by supervising multiple projects going on at once Provide supervision and develop employees through positive interactions, coaching, giving feedback and providing hands-on instruction Point of contact with the client base and develop relationships; communicating before, during, and after the job Establish safe and secure jobsites for employees and customers Multitasking by supervising multiple projects going on at once

Sales Associate

• Oct 2007 - Feb 2008

Contribute to the team's working environment by adhering to the company's policies and procedures Increase sales through the Clientele Development Program Providing customers shopping at The North Face with an exceptional customer brand service Contribute to the team's working environment by adhering to the company's policies and procedures Increase sales through the Clientele Development Program Providing customers shopping at The North Face with an exceptional customer brand service