Experience

Clarity Workforce Technology

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Director

  • Jul 2019 - Present

  Manage the Clarity operational team (team of 10) across PM, Business Analysts, and technical support. Responsible for managing the entire Clarity Programme of work and management of team members on individual projects.As part of the role to manage the roadmap of the product actively working with NHS Improvements and NHS Digital to collaborate on interoperability standards and design to better shape Workforce Management Systems within the NHS.Successfully designed and implemented a rapid response to the COVID-19 pandemic which allowed all workers to track their symptoms through the system. This gave our clients across, Health, Social Care, and Educational environments to capture key information to make informed decisions on thousands of workers.Named Clarity DPO responsible for managing all GDPR concerns and issues from both the technical team and the Clarity operational team based in Leeds. Processes in place have to lead to zero cases being reported to the ICO.Led the diversification of the product into the Higher Education space by designing and implementing a new version of the agency and bank product. Successfully implemented this across 4 Higher Education Settings.Drove the design of the Clarity Quality Management System leading to the award of the ISO9001:2015 accreditation in 2018 and successful surveillance audits each year since then.Named Clarity DPO responsible for managing all GDPR concerns and issues from both the technical team and also the Clarity operational team based in Leeds. Processes in place have to lead to zero cases being reported to the ICO.Led the diversification of the product into the Higher Education space by designing and implementing a new version of the agency and bank product. Successfully implemented this across 4 Higher Education Settings.Drove the design of the Clarity Quality Management System leading to the award of the ISO9001:2015 accreditation in 2018 and successful surveillance audits each year since then.

• Head of Implementation and Support

  • Aug 2017 - Jul 2019

  Responsible throughout the whole project life-cycle for delivering the Clarity portfolio of products to clients within the NHS, private sector healthcare and local authority market to bring efficiencies in temporary workforce management.Responsible for the Implementation, Support and Quality Assurance team at Clarity helping to deliver successful projects to our clients across the 3 products Clarityroster, Claritystaffbank and Clarityagency. Also responsible for shaping and content of the product road-map aligning to client requirements and also to national standards working closely with NHSI and the DHSC.Lead person on Clarity's ISO 9001 accreditation and maintaining the QMS that operates within Clarity.

• Manager – Implementation, Product Management and Support

  • Feb 2017 - Aug 2017

  Responsible for heading up the Clarity Product team from implementations at new clients to product support for those already using 1 of the 3 Clarity products ClarityAGENCY, ClaritySTAFFBANK and Clarity ROSTER.

• Project Manager and Team Leader

  • May 2014 - Feb 2017

  Project Manager and Team Leader for HCL Clarity delivering workforce solutions to NHS Trusts across the UK including Bank, agency management and consultative analysis. Since working at HCL Clarity I have successfully deployed 12 projects both internal at HCL and external at many different NHS Trusts.HCL Clarity has deployed the HCL Clarity agency and bank system for Doctors, Nursing, AHP and Social care at 12 Trusts and Local Councils across the UK.HCL Clarity is the managed services division at HCL Workforce Solutions. We work proactively with our NHS partners to reduce agency dependency, improve service delivery and provide better patient care.



REED

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Senior Project Manager and business analyst

  • Jul 2013 - May 2014

  Currently leading a deployment of HR suite cia Oracle to the Reed group. Also lead PM on a International project to enhance desktop and application for Reeds international offices. Mentoring junior members in the team, to help with their development during their initial time within the team. Currently leading a deployment of HR suite cia Oracle to the Reed group. Also lead PM on a International project to enhance desktop and application for Reeds international offices. Mentoring junior members in the team, to help with their development during their initial time within the team.



Reed Specialist Recruitment

• IT Project Manager & Business Analyst

  • Jan 2010 - Jul 2013

  Currently heading up a UK wide upgrade of both the Reed data network and also implementing a ne VOIP Telephony solution. The project includes 140 sites across the UK with around 2500 people being affected. Also leading an implementation of ORACLE iProcurement for key areas of spend within Reed. Project will lead to control and visibility of key spend for the Reed Group.

• Communications Project Executive

  • Jun 2009 - Jan 2010

  In charge of reducing Reed Specialist Recruitment Tele communications spend by almost £500,000. Role involved analysing usage to eliminate wastage and eliminate inappropriate usage.

• Permanents Recruitment Consultant

  • Sep 2008 - Jun 2009

  Worked in a Reed office recruiting Insurance professionals.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Resouce Deployment

  • Jul 2006 - Jul 2007

  Placed for a year as a sandwich year at University. Key roles were to help place key IBM contracting Project Managers into projects with IBM's external clients. Also trained the team I worked in the rollout of new software. For final 2 weeks was selected to represent IBM at the Wimbledon Tennis Tournament. This role involved being the face of IBM to both the general public and key clients. Placed for a year as a sandwich year at University. Key roles were to help place key IBM contracting Project Managers into projects with IBM's external clients. Also trained the team I worked in the rollout of new software. For final 2 weeks was selected to represent IBM at the Wimbledon Tennis Tournament. This role involved being the face of IBM to both the general public and key clients.