Experience

Factory Yard

• Egypt
• Advertising Services
• 1 - 100 Employee

• IT Project Manager

  • Aug 2019 - Jan 2022

  Egypt Project Planning: - Develop comprehensive project plans, outlining scope, timelines, budget, and resource requirements. - Collaborate with stakeholders to define project objectives and success criteria. Team Leadership: - Lead and motivate cross-functional project teams, fostering a collaborative and high-performance culture. - Allocate tasks and responsibilities based on team members' strengths and expertise. Risk Management: - Identify and assess… Show more Project Planning: - Develop comprehensive project plans, outlining scope, timelines, budget, and resource requirements. - Collaborate with stakeholders to define project objectives and success criteria. Team Leadership: - Lead and motivate cross-functional project teams, fostering a collaborative and high-performance culture. - Allocate tasks and responsibilities based on team members' strengths and expertise. Risk Management: - Identify and assess project risks, developing mitigation and contingency plans. - Proactively address issues to prevent project delays and disruptions. Communication: - Facilitate clear and effective communication among project stakeholders. - Provide regular updates on project progress, milestones, and potential challenges. Budget Management: - Develop and manage project budgets, ensuring efficient allocation of resources. - Monitor expenses and implement cost-saving measures when necessary. Quality Assurance: - Implement quality control measures to ensure deliverables meet established standards. - Conduct regular reviews and audits to assess project quality. Timeline Management: - Monitor project timelines and milestones, making adjustments as needed. - Ensure timely delivery of project outputs within scope and budget. Stakeholder Engagement: - Foster positive relationships with project stakeholders, addressing concerns and expectations. - Solicit feedback and incorporate stakeholder input into project planning and execution. Documentation: - Maintain comprehensive project documentation, including plans, reports, and change logs. - Ensure compliance with organizational standards and industry best practices. Show less



Techno-Ways

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• UI Front-End Developer

  • Jul 2018 - Jul 2019

  Saudi Arabia and design best practices. • Produced websites compatible with multiple browsers. • Transformed native applications into mobile-friendly products. • Liaised between marketing and IT on web development projects integrating front-end assets to back-end systems. • Coded using HTML, CSS and JavaScript to develop features for both mobile and desktop platforms. • Use regulatory and compliance standards for user interface designs. • Tested web-based product functionality and… Show more and design best practices. • Produced websites compatible with multiple browsers. • Transformed native applications into mobile-friendly products. • Liaised between marketing and IT on web development projects integrating front-end assets to back-end systems. • Coded using HTML, CSS and JavaScript to develop features for both mobile and desktop platforms. • Use regulatory and compliance standards for user interface designs. • Tested web-based product functionality and delivered iterations to customer. • Designed and updated layouts to meet usability and performance requirements. • Advocated for well-tested and documented, high quality code. • Teamed on user-centric design strategy in translation of UX and business requirements into coded solutions. Show less



OTAK Trading & Contracting

• Egypt
• Construction
• 1 - 100 Employee

• Technical Office Engineer

  • Jan 2018 - Jun 2018

  Egypt • Project study and estimation according to IEEE code. • Preparing technical and financial offers. • Preparing submittals.



Firoz group

• Egypt
• Business Supplies & Equipment
• 1 - 100 Employee

• Technical Office Engineer

  • Jun 2017 - Dec 2017

  Cairo Governorate, Egypt • Design shop drawings for boilers and solar system as well as the calculations for the project. • Prepare technical and financial offers for in hand projects and tenders in Egypt, KSA and Qatar. • Prepare submittals.



Horus System and Contracting Inc. Fire Fighting Systems and Fire Alarm Systems

• • Technical office engineer and Pre-Sales

  • Jun 2016 - May 2017

  new cairo • coordinate between consultants, external agencies, contractors, property owners and other utility services for assigned projects. • designing of shop drawings of fire fighting and fire alarm network. • Supervise office staff for all administrative works that include processing and reviewing of progress payments for contractors. • Coordinate, review and assess contract submittals. • Review and process construction for project design submittals and ensure forms as per existing… Show more • coordinate between consultants, external agencies, contractors, property owners and other utility services for assigned projects. • designing of shop drawings of fire fighting and fire alarm network. • Supervise office staff for all administrative works that include processing and reviewing of progress payments for contractors. • Coordinate, review and assess contract submittals. • Review and process construction for project design submittals and ensure forms as per existing standards. • Administer contractor’s work and ensure compliance with submitted contract documents. • Inspect work sites, monitor project budget and schedule and check project plans and drawings to verify authenticity of office plans. • Analyze and recommend changes to contracts and prepare necessary amendments in contract document. • Manage and submit all reviewed contract document to contract administrators for further approval. • Prepare correspondence and documents related to assigned projects and facilitate in internal RTD scanning and archiving in line with closet procedure. • Provide assistance to project manager and supervise office engineering construction. • Perform inspection and prepare documents for entire contract work projects. • Ensure all contract works in compliance with contract documents. • Prepare project records with details such as field progress, field conditions, equipment use and corrective actions. • Prepare monthly report on progress of assigned project with assistance of schedules, costs spreadsheets and perform analysis on same. • Ensure bid packets contain relevant engineering drawings, designs and specification for of bid document. Show less



Freelancer

• Software Development
• 1 - 100 Employee

• soft skills trainer

  • Jun 2012 - Jul 2016

  preparing and giving soft skills (communication, negotiation, time management, project management, quality management, presentation, team work, leadership, marketing, sales and strategic planning) sessions for different group of ages starts from 11 till 30 years old, whether clubs, organizations or activities



Teksan Global

• Türkiye
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Engineer

  • Dec 2015 - May 2016

  -doing market research and segmentation. -contacting customers though out the phone or emails -handling technical and financial offers



Edfa3ly

• Egypt
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2014 - Feb 2015

  handling customers inquiries and help desk



KidZania Cairo

• Egypt
• Entertainment Providers
• 1 - 100 Employee

• artistic zupervisor

  • Jul 2013 - Feb 2015

  cairo festival city - Offer good service to visitors - Interact with the children who visit KidZania and implement the dynamics in compliance - with documentation, guidelines and procedures determined by the commercial partners - Be up to date in dynamics, attending trainings due to changes or dynamics renovations - Attend to and provide solution to visitor complaints and simple problems and direct them to the Coordinator if needed - Keep control of visitor affluence through the system and manually,… Show more - Offer good service to visitors - Interact with the children who visit KidZania and implement the dynamics in compliance - with documentation, guidelines and procedures determined by the commercial partners - Be up to date in dynamics, attending trainings due to changes or dynamics renovations - Attend to and provide solution to visitor complaints and simple problems and direct them to the Coordinator if needed - Keep control of visitor affluence through the system and manually, in case of system failure or absence - Elaborate daily the establishments elements checklist, completely and exactly - Elaborate establishments raw materials inventory - Elaborate establishments theming elements montage - Identify failures, shortage of raw materials, utensils or elements and report these to the Area Coordinator - Manage and control KidZania funds in compliance to the policies and procedures of KidZos Treasury - Elaborate the establishments cleaning tasks upon arrival, leaving and during the operation Show less



new and renewable

• United Kingdom

• trainee

  • Apr 2014 - Jul 2014

  7th district design - load calculations



Emerging Media UK

• Advertising Services
• 1 - 100 Employee

• Telesales Specialist

  • Sep 2013 - Apr 2014

  merghany



Halliburton

• United States
• Oil and Gas
• 700 & Above Employee

• Trainee

  • Aug 2013 - Aug 2013

  Egypt maintenance ad logging

• sales agent

  • Sep 2012 - Jan 2013

  merghany •listening to customer requirements and presenting appropriately to make a sale; •maintaining and developing relationships with existing customers in person and via telephone calls and emails; •cold calling to arrange meetings with potential customers to prospect for new business; •responding to incoming email and phone enquiries; •acting as a contact between a company and its existing and potential markets; •negotiating the terms of an agreement and closing sales; •gathering… Show more •listening to customer requirements and presenting appropriately to make a sale; •maintaining and developing relationships with existing customers in person and via telephone calls and emails; •cold calling to arrange meetings with potential customers to prospect for new business; •responding to incoming email and phone enquiries; •acting as a contact between a company and its existing and potential markets; •negotiating the terms of an agreement and closing sales; •gathering market and customer information; •representing the organisation at trade exhibitions, events and demonstrations; •negotiating on price, costs, delivery and specifications with buyers and managers; •challenging any objections with a view to getting the customer to buy; •advising on forthcoming product developments and discussing special promotions; •creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer; •liaising with suppliers to check the progress of existing orders; •checking quantities of goods on display and in stock; •recording sales and order information and sending copies to the sales office, or entering into a computer system; •reviewing your own sales performance, aiming to meet or exceed targets; •gaining a clear understanding of customers' businesses and requirements; •making accurate, rapid cost calculations and providing customers with quotations; •feeding future buying trends back to employers; •attending team meeting and sharing best practice with colleagues Show less



Vodafone UK

• United Kingdom
• Business Consulting and Services
• 300 - 400 Employee

• VIS

  • Jul 2012 - Sep 2012

  6th of October Representing the First Line Support at Vodafone UK Customers Services for the Billing & Charges Team - Vodafone International Services VIS - based in Smart Village, Egypt. Serving Vodafone UK customers over the phone as an International Customer Services Advisor: - Answering all inquiries regarding billings & charges for The Post-paid customers. - Applying Rules & Regulations. - Taking Payments. - Rescheduling Customers Payments. - Changing Price Plans. - Providing… Show more Representing the First Line Support at Vodafone UK Customers Services for the Billing & Charges Team - Vodafone International Services VIS - based in Smart Village, Egypt. Serving Vodafone UK customers over the phone as an International Customer Services Advisor: - Answering all inquiries regarding billings & charges for The Post-paid customers. - Applying Rules & Regulations. - Taking Payments. - Rescheduling Customers Payments. - Changing Price Plans. - Providing Services’ & Products’ Info. - Handling fraud cases and reporting to responsible department. - Troubleshooting for Phone Technical Issues & Network Issues. - Transfer calls to different Departments (e.g.: Technical or Sales or …etc.) or either to Higher Management. Show less



ALEF Bookstores

• Retail

• customer service

  • May 2012 - Jul 2012

  merghany face to face customer service and sales person