Todd Babiak
Technical Account Manager at Managed Solution- Claim this Profile
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Bio
Credentials
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Azure Network Engineer Associate
MicrosoftJul, 2023- Sep, 2024 -
CCNA
CiscoDec, 2017- Sep, 2024 -
CompTIA A ce
CompTIAJun, 2015- Sep, 2024
Experience
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Managed Solution
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United States
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Information Technology & Services
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1 - 100 Employee
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Technical Account Manager
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Jul 2022 - Present
As a Technical Account Manager, I act as the senior-most technical resource for client issue escalations within the managed services department. My core duties include: ● Designing, developing and deploying custom cloud solutions for my clientele ● Assessing and understanding the technical needs of clients, as well as their business objectives ● Acting as a consultant, making necessary recommendations of technical solutions to solve business problems ● Managing problem and incident resolution activities within assigned client portfolios and communicating effectively with sales regarding technical service issues ● Managing clients’ infrastructure and server maintenance, including the development of strategies for ongoing management in accordance with the client’s business goals. Show less
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Netrix Global
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Service Transition Project Manager
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Jun 2019 - Aug 2023
In the Service Transition Project Manager role, I acted as a technical manager for enterprise clientele. My main responsibilities included: ● Ensuring Project Engineers complete tasks based on appropriate timelines ● Overseeing other Project Managers who facilitate various work streams within the overall project ● Conducting meetings with internal leadership to coordinate engineering resources ● Conducting meetings with the client’s executive leadership to provide status updates ● Creating and adjusting project plans based on technical requirements ● Ensuring projects are completed on time and within budget Show less
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Computer Solutions Group, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Jr. Network Administrator
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Jul 2015 - Jul 2019
As I grew within my role as a Sr. Service Desk Engineer, I began to focus on developing higher level networking and server administration skills including: ● Installation and administration of network equipment in multi-vendor environments (Cisco, Meraki, Juniper, HP & SonicWall) ● Windows Server hardware and performance troubleshooting (Windows Server 2008, 2012, 2016, Active Directory, Group Policy & RDS) ● Implementation of Virtualization technologies (Hyper V and VMware) ● Responding to network and server alerts ● Implementation and monitoring of cloud disaster recovery equipment (Veeam, Datto & Replibit) ● Installation of network monitoring systems To develop these skills I worked with our Director of Operations to create a Juniper environment that utilized IPSec VPN over BGP routes to carry traffic between remote locations connecting to an ESXi Host. Show less
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Premiere Networks
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United States
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Broadcast Media Production and Distribution
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100 - 200 Employee
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NOC Operator
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Jan 2013 - Jul 2015
As a NOC Operator I worked in the Network Operations Center where I functioned as a first responder to issues involving T1 connections, ISDN lines, and the XDS Network Management System. As a NOC Operator I worked in the Network Operations Center where I functioned as a first responder to issues involving T1 connections, ISDN lines, and the XDS Network Management System.
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Education
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2009 - 2010
Full Sail University
Associate’s Degree, Recording Arts Technology/Technician -
2014 -
Los Angeles Pierce College
Computer Systems Networking and Telecommunications
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