Experience

The Act Hotel - Sharjah

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Food and Beverage Captain

  • Dec 2019 - Present

  Always greet and welcome guests promptly in a warm and friendly manner. Always thank and give fond farewell to guests conveying anticipation for their next visit. Has a good knowledge of menu and presentation standards. Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. Able to answer any questions regarding menu and assist with menu selections. Able to anticipate any unexpected guest need and reacts promptly and tactfully. Set tables according to type of event and service Ensures that hotel brand standards and SOP's are consistently implemented. Work with fellow staffs and manager to ensure that the restaurant achieves its full potential. Show less



Sahara beach resort and spa

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Guest Relations Agent

  • Mar 2018 - Sep 2019

  Anticipating and attentively handling guest needs orconcerns Selling tickets for different activities, dinners, and special events Logging guest interactions via email, phone, and in-person in a computer system Compiling feedback to help management improve guest relations policies Anticipating and attentively handling guest needs orconcerns Selling tickets for different activities, dinners, and special events Logging guest interactions via email, phone, and in-person in a computer system Compiling feedback to help management improve guest relations policies



ZARA SA

• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jan 2017 - Jan 2018

  CUSTOMER SERVICE REPRESENTATIVE Building a strong working knowledge of the company procedures and protocols Exuding friendliness, professionalism, and enthusiasm for the company's mission Training new sales professionals and providing coaching as needed to maintain company sales success Adhering to all company rules and regulations CUSTOMER SERVICE REPRESENTATIVE Building a strong working knowledge of the company procedures and protocols Exuding friendliness, professionalism, and enthusiasm for the company's mission Training new sales professionals and providing coaching as needed to maintain company sales success Adhering to all company rules and regulations



PULL&BEAR

• Spain
• Retail Apparel and Fashion
• 700 & Above Employee

• Salesperson

  • Feb 2015 - Dec 2016

  Bringing excellent customer service skills and a commitment to customer satisfaction Doubling client base by researching competitive advantage while targeting prospective client needs Discussing promotions, products, and anything pertaining to better and more satisfactory service for the customer Accurately verifying information and updating information databases as necessary Providing customers with quality assistance through phone calls/emails Bringing excellent customer service skills and a commitment to customer satisfaction Doubling client base by researching competitive advantage while targeting prospective client needs Discussing promotions, products, and anything pertaining to better and more satisfactory service for the customer Accurately verifying information and updating information databases as necessary Providing customers with quality assistance through phone calls/emails