Data Conversion Specialist

• Sep 2018 - Present

Operations Services Specialist

• Dec 2017 - Sep 2018

♣ Built multi-million dollar quotes for the sale of Hitachi Vantara’s hardware and software products. ♣ Was also on the QA team where I was responsible for auditing and correcting quotes. ♣ Primarily worked in Excel and have become very proficient in using formulas and shortcuts. ♣ Used a variety of CRMs to pull data, research accounts, and build quotes (Salesforce, Siebel, Atlas). ♣ Analyzed the data to find errors and discrepancies in order to assemble an accurate quote. ♣ Effectively communicated with sales reps to eliminate any concerns or issues with the quotes. ♣ Excellent critical thinking and problem-solving skills, as well as great attention to detail allowed me to be one of the fastest and most accurate quoters on the team. Show less

IT Epic Tier 2 Support

• Feb 2017 - Jun 2017

♣ Provided tier 2 IT support for all Epic application teams through HPSM's ticketing system. ♣ Analyzed ticket volume data in excel to optimize the schedule for the tier 2 support team. ♣ Solved tickets and assigned new incidents through HP Service Manager. ♣ Communicated directly with end users, diagnosing their problems and resolving their issues. ♣ Triaged, documented, and re-assigned all tickets to the appropriate analyst team when needed. ♣ Partnered with the Epic Security team fixing user issues relating to access and security. ♣ Ran daily reports through LEARN to determine all Epic users in training for the week. ♣ Executed user uploads into the Epic database changing their status from inactive to active. ♣ Collaborated on site with trainers and students solving all login and access issues in the classroom. Show less

Adult Counselor Intern

• Jan 2015 - Apr 2015

Near the end of my Certified Alcohol and Drug Counselor program, I had an internship at Nicasa behavioral health services. I learned a lot and had a great experience working in individual and group counseling sessions. Ultimately I decided to change career paths, but I know that my education and experience with psychology will help me in my future relationships with colleagues and customers in the business world. ♣ Completed courses through College of Lake County’s Certified Alcohol Drug Counselor program ♣ Performed drug and alcohol intakes and assessments for new clients at Nicasa. ♣ Co-leader of group therapy sessions and alcohol abuse education classes. Show less