Timothy Harris
Customer Success Specialist at WillScot- Claim this Profile
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Bio
Credentials
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Strategic Thinking
LinkedInSep, 2020- Sep, 2024 -
Learning to Write Marketing Copy
LinkedInAug, 2020- Sep, 2024
Experience
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WillScot
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United States
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Construction
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700 & Above Employee
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Customer Success Specialist
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Mar 2022 - Present
Point of contact from initiation to return for the SouthWest region (Arizona, Nevada, Texas, Albuquerque, ) for lease renewal options, coordinate onsite takeovers, relocations, process change requests, negotiate and resolve billing cases, ensure compliance for Lease AgreementsBuild sustainable relationships with customers through open, proactive communication and settling billing cases within a 3-day timeframe (Initial Contact, Research, Resolution) Point of contact from initiation to return for the SouthWest region (Arizona, Nevada, Texas, Albuquerque, ) for lease renewal options, coordinate onsite takeovers, relocations, process change requests, negotiate and resolve billing cases, ensure compliance for Lease AgreementsBuild sustainable relationships with customers through open, proactive communication and settling billing cases within a 3-day timeframe (Initial Contact, Research, Resolution)
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Gate Access
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United States
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Automation Machinery Manufacturing
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1 - 100 Employee
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Project Manager
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Jan 2021 - Present
Gate Access is a digital software program managing over 3,000 volunteers participating in inmate education and rehabilitation in California, Florida, and New York. Project Manager, Live Training & Orientations-Develops and oversees instructional and onboarding materials for all new members within Gate Access in addition to leading all orientation & workshops.Assistant Project Manager, Internal Training-oversees and reviews material related to all training support documents for all how to articles utilizing fresh desk & ClickUpThis is an ongoing task that has and will require such skills as sourcing, recruitment, training, scheduling, process & documentation, application training, development, and delivery.
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Business Owner
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May 2021 - Present
Obtains knowledge regarding brand ideals, developed copywriting and blog content aligned with the organization's brand identity and intelligence across all social media/mobile platforms.Utilizes custom marketing techniques and growing technology such as Search Engine Optimization keywords to increase site traffic. Identifies the business or content creator's missions, values, and objectives, developing content strategy plans centered on the identified values and goals.Establishes relations with clients by identifying and meeting brandings needs, complying with the brand's cultural voice, goal level, and objectives.
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Black Belt Movers LLC
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Truck Transportation
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1 - 100 Employee
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Operations Manager
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Feb 2014 - Mar 2022
Screened, trained, hired @ developed a remote reservations team responsible for 5500 moves while growing the overall revenue to 3.7 million dollars.Oversaw and researched strategies with Senior Executives to track and identify the performance of company culture which cut down on critical errors, improved accuracy in service, efficiency, and responsiveness of staff by 20% which led Black Belt Movers being named Best of Omaha in 2019 and 2020Created tangible standards for Owner/Operators and operations which led to the decrease in damages and increase in revenue. Responsible for handling all of or in part 200+ damage complaints/resolutions for 2021 which nurtured a positive customer experience.
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Education
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2008 -
Arizona State University
Landscape Architecture, Architecture
Community
