Thomas Smith

Director of Customer Care at Cornerstone Servicing
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Contact Information
us****@****om
(386) 825-5501
Location
Aurora, Colorado, United States, US

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Experience

  • Cornerstone Servicing
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Director of Customer Care
      • Jun 2022 - Present

    • Director of Customer Care
      • Jun 2022 - Apr 2023

  • Cornerstone Home Lending, Inc.
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Director Of Customer Care
      • Jun 2022 - Apr 2023
  • Cross River
    • United States
    • Financial Services
    • 700 & Above Employee
    • Loan Servicing Oversight Manager
      • Feb 2022 - Jun 2022
  • Victorian Finance, LLC, NMLS# 50635
    • Servicing Operations Manager
      • Oct 2021 - Feb 2022
  • Dean and McLaughlin Financial
    • United States
    • Financial Services
    • Call Center Director
      • 2020 - 2021
  • Reverse Mortage Solutions
    • United States
    • Financial Services
    • 100 - 200 Employee
    • VP Default Management
      • Aug 2015 - Oct 2017

      Managing all default related activities. Managing all default related activities.

  • One West Bank
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • VP Early Default - Financial Freedom
      • Sep 2014 - Aug 2015
  • Selene Finance LP
    • United States
    • Financial Services
    • 300 - 400 Employee
    • VP Default/Loan Resolution
      • Dec 2011 - Mar 2014
  • Litton Loan Servicing
    • United States
    • 1 - 100 Employee
    • VP Collections/Default technology
      • Apr 2004 - Oct 2011

    • Vice President
      • Apr 2004 - Oct 2011

      Late Stage and Foreclosure Collections/Default Technology Manage Late Stage and Foreclosure collections staff across three sites (Houston, Dallas and o Atlanta) that are responsible for collecting on mortgage accounts that are from sixty days past due through the foreclosure process. Manage a technology staff of developers, analysts, and dialer techs work exclusively on default/call center related projects. Direct management teams to reduce delinquency levels. o Assist in development of loss mitigation strategies. o Manage day to day relationship with door knock and skip trace vendors including loan o assignments, reporting and invoicing. Act as liaison between Default and IT department during all new development projects to o ensure accuracy and efficiency. Involved in all aspects of projects including design, development, testing, training and implementation. Manage the automated foreclosure referral process and automated demand letter process. o Act as compliance officer for default to ensure new processes met required compliance o guidelines prior to implementation. Responsible for writing and publishing all new policy and procedure documents for Default. o Represent Default on the state law task force which is responsible for interpreting new state o laws and then developing, implementing, training and testing new processes to ensure compliance with the statutes. Created and implemented process to manually review loans prior to FC referral to ensure o compliance with all state and federal requirements including but not limited to HAMP. Continue to manage the process after implementation. Developed and implemented new portfolio monitoring based skip trace process. o Developed automated incentive calculation process. Show less

Education

  • University of Northern Colorado

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