Experience

• 

  St. Francis Hospital Columbus, GA

  • Manager of Valet Operations & Greeter Services

    • Nov 2014 - Jul 2017

    Managed all aspects of valet parking operations with an emphasis on unparalleled guest service while recognizing the value of synergy achieved through teamwork.

• 

  Bags Inc.

  • Lake Buena Vista, Florida

  • Account Manager and Performance Enhancement Coach

    • Nov 2013 - Oct 2014
    • Lake Buena Vista, Florida

    Create and assist in the development of programs and training to achieve the company’s goal of greatest customer service ever.Provide daily one on one and group coaching of employees and leadership to ensure the highest levels of customer service are attained for our customers and clients.

• 

  Valet Account Manager at The Ritz Carlton Dove ...

  • Marana, AZ

  • Account Manager

    • Dec 2012 - Dec 2013
    • Marana, AZ

    As the first point of contact for all Ritz Carlton guests, I am responsible for a staff of 20 employees. I oversee all aspects of the hotel's parking operations including client satisfaction, scheduling, payroll, P&L statements/budget, quality control and claims reduction at the number o...

• 

  Healthcare Parking of America

  • Duke University Hospital, Durham, NC

  • Regional Operations Manager

    • Nov 2008 - Nov 2012
    • Duke University Hospital, Durham, NC

    Oversaw all aspects of a valet parking operation with a volume of 1000+ cars daily and a team of 80+ employees at Duke University Hospital, Durham Regional Hospital and WakeMed Raleigh Heart Center.Daily duties include the hiring and development of all employees, staff scheduling, payroll, P&...

• 

  KB Home

  • Cary, NC

  • New Home Sales Counselor

    • Oct 2006 - Jan 2008
    • Cary, NC

    On site new home sales consultant at their premier community, Twin Lakes by Martha Stewart.Consistently received customer service scores of 10 on all JD Powers and KB Home customer surveys while generating more than $11 million in sales revenue in 2007.

• 

  Walt Disney World

  • Lake Buena Vista, FL

  • Area Banquet Manager

    • Sep 1978 - 2001
    • Lake Buena Vista, FL

    Winner of Disney’s most prestigious honor, the Partners in Excellence Award which is given to less than 2% of employees for outstanding customer service.Co-managed the largest catering team at Walt Disney World which generated more than $14 million annually in revenues.Responsibilities included t...