Experience

The Assistance Fund (TAF)
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Operations Workforce Performance Analyst

  • Oct 2023 - Present


Morgan & Morgan, P.A.

• United States
• Legal Services
• 700 & Above Employee

• Project Coordinator

  • Mar 2022 - Oct 2023

• Team Lead

  • Jan 2021 - May 2022


Love's Travel Stops
• United States
• Retail
• 100 - 200 Employee
• Workforce Management Team lead

  • Nov 2019 - Jun 2020

Prime Therapeutics
• Insurance
• 700 & Above Employee
• Senior Workforce Planning Analyst

  • Nov 2016 - Nov 2019

eviCore healthcare
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Forecast Analyst

  • Sep 2015 - Nov 2016


Rosen Hotels & Resorts

• United States
• Hospitality
• 400 - 500 Employee

• Labor and Scheduling Analyst

  • Aug 2012 - Sep 2015

  Manage hotel’s work force and ensure staffing is profitable. Forecast and prepare weekly, monthly, and annual departmental budgets; assist corporate control, property managers, department heads, and line managers with budget monitoring and compliance. Analyze staffing trends and create monthly labor report for each property. Analyze forecasted and daily revenue report, statistics for rooms occupied and rooms sold, and total occupancy. Code general ledger labor entries and assist in monthly… Show more Manage hotel’s work force and ensure staffing is profitable. Forecast and prepare weekly, monthly, and annual departmental budgets; assist corporate control, property managers, department heads, and line managers with budget monitoring and compliance. Analyze staffing trends and create monthly labor report for each property. Analyze forecasted and daily revenue report, statistics for rooms occupied and rooms sold, and total occupancy. Code general ledger labor entries and assist in monthly reconciliations. Assist in completing and filing federal and state tax deposits and returns. Scheduled for 7 hotels and 13 departments. Analyzed and tracked forecasting for all 7 hotels • Streamlined Temporary Labor Procedure and Operations. • Tested new Kronos Analytics, Advance Schedule, Forecast software during design, test and implementation phase. • Finance's inventory team

• Food and Beverage Assistant Manager/Department Training

  • Apr 2011 - Aug 2012

  Supervised all aspects of the Food and Beverage department (front and back of house) for a Rosen Hotels and Resorts Leisure hotel. Executed short and long term management and marketing plans. Prepared forecasts and budgets for payroll, inventory, and operational needs. Hired, trained, and evaluated performance of 25 staff members, coaching them as needed to reflect highest service standards. Oversaw Department of Health compliance. Also served as senior Front Area manager on weekends… Show more Supervised all aspects of the Food and Beverage department (front and back of house) for a Rosen Hotels and Resorts Leisure hotel. Executed short and long term management and marketing plans. Prepared forecasts and budgets for payroll, inventory, and operational needs. Hired, trained, and evaluated performance of 25 staff members, coaching them as needed to reflect highest service standards. Oversaw Department of Health compliance. Also served as senior Front Area manager on weekends, responsible for guest issues and overseeing the lobby, front desk, PBX, restaurant, and gift shop. • SAC employee of the month..



Bell-B-Q Catering

• Business Manager/Co-Owner

  • May 2010 - Jan 2015

  Oversaw all business operations: hired and trained staff, guided menu development, ensured food quality and health department compliance, developed budgets for equipment, managed labor and inventory levels. Analyzed and developed strategic plan to expand business and maximize profitability. Oversaw all business operations: hired and trained staff, guided menu development, ensured food quality and health department compliance, developed budgets for equipment, managed labor and inventory levels. Analyzed and developed strategic plan to expand business and maximize profitability.



Walgreens Central Pharmacy Operations Call Center

• Workforce Management Business Analyst

  • May 2009 - Nov 2010

  Promoted Through Positions: Workforce Management Business Analyst, March 2010 – November 2010 Resolution Center Coordinator I, January 2010 – March 2010 Pilot Cross-Trained Agent – CU/PCC/Central Fill, August 2009 – January 2010 Resolution Specialist II, June 2009 – August 2009 Resolution Specialist I, May 2009 – June 2009 Monitored activities for Orlando, Miami, and Arizona call centers across all lines of business. Conducted… Show more Promoted Through Positions: Workforce Management Business Analyst, March 2010 – November 2010 Resolution Center Coordinator I, January 2010 – March 2010 Pilot Cross-Trained Agent – CU/PCC/Central Fill, August 2009 – January 2010 Resolution Specialist II, June 2009 – August 2009 Resolution Specialist I, May 2009 – June 2009 Monitored activities for Orlando, Miami, and Arizona call centers across all lines of business. Conducted intraday management and monitored service levels. Provided daily, monthly, and yearly reporting to management and site operations manager regarding activity, real-time adherence, shrinkage, system issues, and escalation plans. Ensured service-level compliance. Evaluated and approved staffing level changes. • Awarded Monthly Power Player distinction for 9 out of 12 months. • Awarded Weekly Power Player in 42 of 45 weeks. Show less Promoted Through Positions: Workforce Management Business Analyst, March 2010 – November 2010 Resolution Center Coordinator I, January 2010 – March 2010 Pilot Cross-Trained Agent – CU/PCC/Central Fill, August 2009 – January 2010 Resolution Specialist II, June 2009 – August 2009 Resolution Specialist I, May 2009 – June 2009 Monitored activities for Orlando, Miami, and Arizona call centers across all lines of business. Conducted… Show more Promoted Through Positions: Workforce Management Business Analyst, March 2010 – November 2010 Resolution Center Coordinator I, January 2010 – March 2010 Pilot Cross-Trained Agent – CU/PCC/Central Fill, August 2009 – January 2010 Resolution Specialist II, June 2009 – August 2009 Resolution Specialist I, May 2009 – June 2009 Monitored activities for Orlando, Miami, and Arizona call centers across all lines of business. Conducted intraday management and monitored service levels. Provided daily, monthly, and yearly reporting to management and site operations manager regarding activity, real-time adherence, shrinkage, system issues, and escalation plans. Ensured service-level compliance. Evaluated and approved staffing level changes. • Awarded Monthly Power Player distinction for 9 out of 12 months. • Awarded Weekly Power Player in 42 of 45 weeks. Show less