Experience

PAS

• Insurance

• Inside Sale/Global Support Renewal Specialist

  • Apr 2007 - Present

  Managing renewal base for direct customers and channel partners. knowledgeable of service level contracts and increase customer retention and satisfaction. Managing renewal base for direct customers and channel partners. knowledgeable of service level contracts and increase customer retention and satisfaction.



Aspentech

• Netherlands
• Book and Periodical Publishing
• 1 - 100 Employee

• Support Renewal

  • 2003 - 2007

  Responsible for high-level corporate account support renewal. Face to face meeting with customers to better understand contracts and deliverables. Ensure timely license deployment and support response Responsible for high-level corporate account support renewal. Face to face meeting with customers to better understand contracts and deliverables. Ensure timely license deployment and support response



ServiceSource

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Service Sales

  • Jan 2004 - Feb 2006

  Retain customer base and worked with the "Best Practices" team to provide insight and training to other teams. Retain customer base and worked with the "Best Practices" team to provide insight and training to other teams.



Aspen Technology

• United States
• Software Development
• 700 & Above Employee

• Support Renewal

  • Dec 1991 - Feb 2004

  Proposal generation and project administration. Proposal generation and project administration.