Experience

Edenred Greece
• Greece
• Financial Services
• 1 - 100 Employee
• Customer Service

  • Oct 2015 - Present


Groupe Crédit Agricole

• France
• Banking
• 700 & Above Employee

• After Sales Service Officer at Emporiki Rent SA

  • Aug 2009 - Oct 2014

  After Sales Service Officer (2/2012 – 10/2014)  Suppliers invoices registration, crosschecking of the charges applied, communication with the workshops for correcting, if necessary, the charges applied Fleet Management Senior Officer (8/2009 – 2/2012)  Registration & delivery of brand new cars, managing cars returns, reporting on a weekly basis. Responsible for the department’s activities regarding issuing of insurances for all contracts, insurance terminations, green cards and license plates. Creator of damage reports, invoicing and controller of departmental monthly reviews which are communicated to key stakeholders  Customer service Show less



Europcar

• France
• Travel Arrangements
• 700 & Above Employee

• Customer Relations Supervisor

  • Jun 2003 - Aug 2009

  Customer Relations Supervisor (3/2004 – 8/2009)  Investigating and resolving complaints & disputed cases with most of the communication being done in English & French. Liaising with respective departments abroad and coordinating actions. Dealing with difficult customers whilst maintaining a high level of customer service. Reconciliation of accounts and charges. Monitoring of billings to wholesale and retail clients & taking relevant corrective measure. Updating management on a three-monthly basis on the progress & resolution of complex cases and their correlation to the total number of reservations. Reservations Dpt officer (6/2003 – 3/2004)  Managing national & international client accounts. Show less



YALOS TOURS GP, Athens (Travel Agency of Incoming Tourism)

• Executive Assistant to the Technical Manager

  • Mar 2002 - Jun 2003

   Liaising with French Travel Agents with the intention of drafting and processing offer.s Dealing with and resolving problems between clients and suppliers  Liaising with French Travel Agents with the intention of drafting and processing offer.s Dealing with and resolving problems between clients and suppliers



Ligier Hellas SA , Athens (Subsidiary company of LIGIER Automobiles – France)

• Executive Assistant to the General Manager

  • Nov 2000 - Feb 2002

   Coordinating communications with French & Greek Managers. Managing correspondence with the Parent Company & the network of representatives. Translating advertising & technical material from French to Greek for the promotion of “Four-wheel Motorbikes” Ligier in the Greek market. In charge of the preparation for the Ligier Hellas stand at the Car Exhibition (Peace & Friendship Stadium – November 2001)  Coordinating communications with French & Greek Managers. Managing correspondence with the Parent Company & the network of representatives. Translating advertising & technical material from French to Greek for the promotion of “Four-wheel Motorbikes” Ligier in the Greek market. In charge of the preparation for the Ligier Hellas stand at the Car Exhibition (Peace & Friendship Stadium – November 2001)



ACP Protection SA, Paris (Service Provider Company)

• Executive Assistant to the Sales Manager

  • Sep 1999 - Jul 2000

  Coordinating company’s promotional liaisons & client schedules. - Office management Coordinating company’s promotional liaisons & client schedules. - Office management



Mme Marianne Lagrue – Avocat a la cour, Paris (Solicitor’s firm)

• Officer

  • Sep 1997 - Sep 1999

  Secretarial support (part-time employment) Secretarial support (part-time employment)