Customer Care Consultant

• May 2023 - Present

Event Staff

• May 2023 - Jul 2023

- Welcoming, providing information and ushering patrons while ensuring excellent levels of customer service to crowds of over 30,000 at a time - Adhering to event safety standards and facilitating proper organisation and cleanliness of venues in a high pressure environment - Welcoming, providing information and ushering patrons while ensuring excellent levels of customer service to crowds of over 30,000 at a time - Adhering to event safety standards and facilitating proper organisation and cleanliness of venues in a high pressure environment

Corporate Receptionist

• Oct 2022 - Apr 2023

- Providing professional and curteous customer service during greeting, welcoming and directing visitors in an extremely fast paced environment - Booking travel including flights, acommodations and transfers for all employees Australia-wide in a timely matter - Assisting internal employees, external stakeholders and subcontractors with updates, contacts etc on current, previous and tendering projects - Coordindating meeting room bookings during peak periods of project completion and maintaining a clean space for optimal use of rooms - Promptly answering over 200 incoming phone inquiries per day on a busy switchboard - Organising and coordinating mail and packages outgoing and incoming - Providing administrative supportve across the HR team in the distribution of uniforms, catering, events and employee queries - Ensuring adequate supplies of consumables, such as stationary, batteries, printer, kitchen supplies etc. Show less

Marketing Coordinator

• Feb 2021 - Sep 2022

- Leading and supporting a team to oversee all marketing campaigns and the progress of marketing activities and results - Liasing with external contractors including copywritiers, Facebook ad agencies, and videographers to create and launch paid marketing campaigns using ClickFunnels and Zapier - Project planning for the next 90 days to provide direction for the team and ensure maximum performance of prospective campaigns - Coordinating and executing virtual events for prospects and 'Engine Room Retreats' to over a hundred of Workshop Whisperer clients at a time - Coordination with the Sales Department and Marketing Analytics weekly to determine actionable insights for current campaigns and lead flow - Delivering program information to trade show vistors and supporting the CEO in presentations at the Australian Automotive Aftermarket Expo 2022 - Planning and preparing guest interview content and communications with The Newcastle Podcast Station Producer for the Whispering Loudly Podcast - Creative design and posting for social media platforms including Facebook, Instagram, LinkedIn, and YouTube Show less

Sales Assistant

• Nov 2016 - Mar 2022

- Maintaining visual merchandising standards and special promotion displays to attract customers and prompt sales - Effectively creating a memorable customer experience by tailoring product recommendations particularly to the individual - Consistently reaching personal sales goals and exceeding monthly sales targets - Preparing regular product feedback reports to track customer demand and critique - Running a tight ship in loss prevention activities by coordinating with management on all store procedures and merchandise - Operating POS cash register, performing well during peak periods, serving up to over 100 customers personally in a single shift - Preparing stock and logistics coordination by liaising with other French Connection sites nationwide Show less

Social Media Marketing Intern

• Nov 2020 - Feb 2021

- Establishing and maintaining the unwstd. Facebook Group - Managing and scheduling their Facebook Page and Instagram accounts social content plans using MS - Excel, Facebook Business Suite and Hootsuite - Launching and directing their 'Dry January 2021' calendar initiative - Brainstorming and creating engaging content using Canva to increase leads to their online shop - Briefing design team on the visuals of social content to execute unwstd.'s values and increase brand recognition - Reviewing weekly analytics as a team to determine actionable insights for upcoming social media posts Show less

Brand Ambassador

• Feb 2018 - Feb 2018

- Recruited by Campus Group UK - Encouraging university students to visit our pop-up at the University of Sydney and Macquarie University O-week's through word-of-mouth and the use of social media such as Instagram and Facebook - Delivering key information on the event campaign and the brand purpose of the ASOS company - Creating a smooth and immediate ASOS sign up process by assisting students on the iPad and ASOS design monitors - Monitoring and distribution of stock (t-shirts) in a high-pressure and fast-paced environment - Working together with colleagues to ensure overall satisfaction of visitors - Set up and pack up of equipment - Reporting and feedback on the campaign to tour managers Show less

Sales Assistant

• Jan 2015 - Dec 2017

- Working flexibly in various departments – store greeter, apparel, general merchandise, fitting rooms and checkout and self-checkout operator - Providing exceptional customer assistance in store and over the phone to create a memorable shopping experience - Maintaining visual merchandising standards to minimise clutter, and ensure merchandising fixtures are properly organised and stocked in assigned sales areas - Responsible for POS procedures during peak periods, processing cash and credit payments rapidly and accurately - Involved in staff training by educating new staff so they understand their roles and responsibilities Show less

Production Team Member

• Nov 2015 - Nov 2015

- Communicating regularly with other departments for better quality assurance - Maintaining a clean workspace and meeting work health and safety standards - Ensuring raw food items are fresh, in good quality and in correct quantities - Responsible for timely delivery of production area stock to meet the daily quota and requirements - Participated in affixing labels to the exterior of products and performing duties on the packaging line - Communicating regularly with other departments for better quality assurance - Maintaining a clean workspace and meeting work health and safety standards - Ensuring raw food items are fresh, in good quality and in correct quantities - Responsible for timely delivery of production area stock to meet the daily quota and requirements - Participated in affixing labels to the exterior of products and performing duties on the packaging line

Sales Assistant

• Jul 2013 - Oct 2014

- Employed at Trade Secret (prior to the TK Maxx rebranding in 2017) - Creating an exceptional customer experience by suggesting products to individual customer wants and needs - Maintaining high visual merchandising standards of the storefront with the latest fashion to attract customers to the store - Ensuring stock levels and security standards are in place to assist in loss prevention - Operating POS system, processing transactions during busy periods, and maintaining a consistently balanced cash draw at the end of shift with 100 percent accuracy - Participating in logistics coordination such as stocktake Show less