Experience

VeriFacts, LLC.

• United States
• Financial Services
• 1 - 100 Employee

• Customer Care Manager

  • May 2022 - Present

  Customer Care Manager provides exceptional service to VeriFacts’ clients by following the mission and vision of the company. Ensure performance by meeting goals set by the department, tracking performance, and continuing to enhance service to clients.

• Quality Assurance Coordinator

  • Oct 2021 - May 2022

  Reviewed and monitored worked accounts and phone calls for accuracy. Relayed errors, areas of improvement, and exemplary work to the Production team and Specialists. Discussed and implemented improvements to current processes and reporting.

• Quality Assurance Liaison

  • Oct 2018 - Mar 2020

  Performed QAC duties as well as managed and worked closely with the Quality Assurance team. Conducted Performance reviews and developed individual skill sets. Spoke to consumers calling in with questions about the company. Created content for social media regarding recruiting, holidays, and company events. Organized fundraising campaigns for employees and for different local organizations. Planned holiday and after hour company events. Implemented a lending library in the office for staff.

• Team Leader

  • May 2013 - Sep 2018

• Research Specialist

  • Jul 2008 - May 2013



Bergner's

• United States
• Retail
• 1 - 100 Employee

• Cosmetics Counter Manager

  • Apr 2003 - Jan 2007

• Trainer

  • Apr 2002 - Apr 2003

• Sales Associate

  • Sep 1998 - Apr 2003