Experience

Department of Child Safety, Youth and Women

• Australia
• Government Administration
• 200 - 300 Employee

• Executive Support Officer (Substantive)

  • Jun 2019 - Present

  • Provide confidential administrative support, information and advice to the Director and other staff across the Unit in accordance with departmental policies and procedures, on administrative, human resource and financial issues.• Arrange and organise appointments, committees, meetings and conferences including catering, materials and information and providing secretariat support and minute taking as required.• Attend to matters relating to the management and maintenance of office accommodation, plant and equipment, telecommunications, motor vehicles and assets.• Implement and administer departmental information systems including those relating to clients, staffing, finance, and administrative policy and procedures.• Oversee and administer the records management and information systems, and maintain electronic and physical filing systems.• Provide advice to internal and external clients of the service area in regards to office services and procedures to promote quality customer service.• Assist in the provision of human resource management by undertaking activities such as maintaining establishment documentation, providing basic HR advice and applying legislation.• Coordinate meetings, appointments, conferences, seminars, and travel arrangements as required.• Assist in the delivery and coordination of other business management functions and projects as required



Department of State Development, Infrastructure, Local Government and Planning

• Australia
• Government Administration
• 700 & Above Employee

• Executive Assistant

  • Jan 2022 - Dec 2022



Queensland Health

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Executive Support Officer (Secondment)

  • Sep 2021 - Jan 2022



Children's Health Queensland Hospital and Health Service

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Officer

  • Feb 2021 - Sep 2021

  Relief Administration Officer for Community Health Service Centre's for Child and Youth Mental Health Services. Relief Administration Officer for Community Health Service Centre's for Child and Youth Mental Health Services.



Department of Youth Justice

• Australia
• Government Administration
• 200 - 300 Employee

• Executive Officer (Secondment)

  • Oct 2019 - Apr 2020

  I am currently on Secondment supporting the Deputy Director-General of Youth Justice.

• Senior Executive Officer

  • Sep 2019 - Oct 2019

  Secondment to backfill an AO6 role for two weeks.

• Administration Officer

  • Apr 2019 - Jun 2019



Department of Agriculture and Fisheries (Queensland)

• Australia
• Government Administration
• 700 & Above Employee

• Executive Assistant

  • Dec 2018 - Apr 2019

  • Organise and provide proactive high-level confidential executive and secretarial support to GM• Organization of emailed correspondence and enquiries• Managing of diary and appointments• Identify need and facilitate timely preparation of briefing notes/materials for meetings• Preparation of travel and conference attendance using CTM for flights and accommodation• Managing the daily flow of people and information to A/ General Manager• Manage and coordinate the administrative function through effect time management• Manage workflow of correspondence using MECS• Electronic filing using eDOCS system• Monitoring urgent/important requests from The Minister and Director-General• Follow up action as/when required• Liaise and effectively communicate directly with members of the public, external organisations, personnel at all lever and senior officials in the dissemination of information and decisions with tact, diplomacy, respect and in a professional manner• Examine and research reports, correspondence and submissions as required for consideration/discussion and take further action as necessary with predetermined authority and monitor timeframes to ensure all necessary actions/follow-up and responses are completed within these timeframes• Work autonomously to formulate agendas and minute high level Executive meetings and undertake follow up action as required• Using discretion, autonomously redirect and respond to matters within defined boundaries• Strong interpersonal communication to enable deliver of effective and timely administrative services



Department of Housing and Public Works (Queensland)

• Information Officer

  • Sep 2018 - Nov 2018

  • Back scanning files• Creating virtual containers• Liaising between Brisbane and Ipswich sites• Updating records in registers• Use of HPERM• Use of Kodak Capture Pro scanner and software• Transfer of records into electronic filing software• Preparation of archive boxes • Back scanning files• Creating virtual containers• Liaising between Brisbane and Ipswich sites• Updating records in registers• Use of HPERM• Use of Kodak Capture Pro scanner and software• Transfer of records into electronic filing software• Preparation of archive boxes

• Executive Support Officer

  • Oct 2016 - Aug 2018

  • Email and Calendar management for Executive Director of MHAODB• Email and Calendar management for several managers• Administer flow of correspondence and other documents including follow up with managers• Provide executive, administrative, human resource and financial services and advice• Preparation of presentations and notes for Executive Director• Develop and enhance effective and efficient relationships between the Executive Director and teams within the unit• Liaise with departmental staff and consumers in the development of high level events, meetings, workshops and roadshows• Monitor office supplies and coordinate purchasing requirements including Cab Charge• Personal Assistant to Team Leader• Agenda, Catering, Set up and resource bookings for stakeholder meetings• Coordinate Travel and Accommodation bookings• Management and Reconciliation of Corporate Credit Card• Monitoring all incoming emails in public inbox• High level attention to detail• High level of accuracy



Whites Retail Group

• Junior Accountant

  • Jul 2016 - Oct 2016

  • Management of 12 Terry White Chemist stores• Monthly profit and loss reporting• Balancing of accounts, cash on hand etc• Preparation of reports for board meetings (folders etc)• Email correspondence to approvers• High level attention to detail• High level of accuracy • Management of 12 Terry White Chemist stores• Monthly profit and loss reporting• Balancing of accounts, cash on hand etc• Preparation of reports for board meetings (folders etc)• Email correspondence to approvers• High level attention to detail• High level of accuracy

• Customer Service Officer

  • Mar 2016 - Jul 2016

  • Monitoring all incoming emails in public inbox• Checking all requests for new users signed by the appropriate Regional authority• Logging all requests for Password resets and New User Access• Email correspondence to approvers• Use of SolMan and SAP specific to Helpdesk• High level attention to detail• High level of accuracy• Meeting hourly, daily and weekly KPl's • Monitoring all incoming emails in public inbox• Checking all requests for new users signed by the appropriate Regional authority• Logging all requests for Password resets and New User Access• Email correspondence to approvers• Use of SolMan and SAP specific to Helpdesk• High level attention to detail• High level of accuracy• Meeting hourly, daily and weekly KPl's



Queeensland College of Teachers

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Administration Officer

  • Jul 2015 - Mar 2016

  • Answering of telephones and handling enquiries• Data entry with high attention to detail• Verify ID of callers• Filing, Archiving and Document Management• Updating additional Qualifications on Files• Banking and Mail duties when required• Management and handling of email folders• Forwarding email enquiries to relevant departments• Experience in the unique Queensland College of Teachers software packages (ATIS)• Management of State and Non-State School Changes in ATIS system• Completion of workflows to generate replacement documents• Reception cover when required• Processing Fax correspondence• Processing applications for Letter of Professional Standing• Management of Returning to Teaching Declaration Forms• Completing SCRAM (QPS Criminal History Checks)• Exceptions found on Renewal Applications• Liaising with Teacher Applicant Centre on new applicants and updates



Rise Projects Pty Ltd

• Australia
• Construction
• 1 - 100 Employee

• Finance Administrator

  • Nov 2014 - Jul 2015

  • End to End Accounts Payable• Bookkeeping for 7 entities• Reconciliation of Creditor accounts• Entering Creditor invoices into MYOB• Setting up new Creditors in MYOB• Aged Payable reports in MYOB• Payment runs• Creating bank files• Management/Monitoring of Contractor Retention payments• Payment Scheduling of Contracts for Contractors• Trust Accounting• Rent Roll Management• Full Payroll Processing• Answering telephones and directing phone calls appropriately• Booking of accommodation for employees• Minor document control• Mail and Banking duties as required

• Data Entry Clerk

  • Oct 2014 - Nov 2014

  • Scanning of documents into QLD Health computer system• High attention to detail• Filing• Adherence to QLD Health Policies and Procedures • Scanning of documents into QLD Health computer system• High attention to detail• Filing• Adherence to QLD Health Policies and Procedures



Impact Contracting

• Australia
• Construction
• 1 - 100 Employee

• Administration Support/Accounts Payable

  • Dec 2013 - Oct 2014

  • Reconciliation of Creditor accounts• Entering Creditor invoices into MYOB• Setting up new Creditors in MYOB• Aged Payable reports in MYOB• Payment runs• Writing cheques• Data entry to assist Accounts Receivable• Answering telephones and directing phone calls appropriately• Applications to Councils for Water Cartage licences• Booking of accommodation for employees to various sites using online booking systems• Management of registrations for fleet vehicles• Arrangement of multiple vehicle inspections• Arrangement of Training/Inductions• Minor document control• Mail and Banking duties as required• Minutes from fortnightly meetings• Management of Project Review and Plant Location meetings on a weekly



Fletcher Insulation

• Australia
• Wholesale Building Materials
• 100 - 200 Employee

• Customer Service Officer/Sales Support Officer

  • Jan 2012 - Nov 2013

  • Running Monthly reports• Minutes for weekly communications meetings• Arrangement of Catering• Stationary Ordering• Arranging competitive quotes for any work required to be carried out on site• Directing customers to relevant Territory Managers• Collating marketing material• Customer mail-outs• Banking Coordinating couriers• Mail• Coding Invoices• Distribution of Product Samples• Assisting in opening new customer accounts• Processing customer orders.• Experience in the unique Fletcher Building software packages (SAP)• Answering phone calls within 3 rings• Opening Vendor accounts• Some travel arrangements, car hire and accommodation bookings• Managing and directing incoming calls to appropriate staff• Dealing with customer complaints• Pricing and Stock Credits/Returns• Filing and other Ad hoc administration duties as required• Liaising with customers and dispatch to ensure correct and timely deliveries of stock• Liaising with customers and Territory Managers to ensure correct pricing on all customer orders• Project Tracking• Generation and allocation of leads to Territory Managers• Generating reports for Territory Managers and CSO area to work with• Outbound calls to customers no longer purchasing



Fulcrum Suspensions Pty Ltd

• Receptionist/Accounts Payable Assistant

  • Jul 2011 - Jan 2012

  • Managing and directing incoming calls to appropriate staff• Experience in the unique Fulcrum Suspensions software packages and applications (Navision)• Management and distribution of incoming and outgoing correspondence• Dealing with minor customer complaints• Petty cash and balancing of tills from numerous branches• Distribution of marketing and promotional material• Filing• Ad hoc administration duties as required• Stationary Ordering• Data Entry• Invoicing• Minor account reconciliations• Maintaining a close working relationship with both Vendors and Customers• Updating Customer and Vendor databases appropriately• Knowledge of and adherence to Fulcrum Suspensions' policies and procedures