Experience

Physician's Computer Company

• United States
• Software Development
• 1 - 100 Employee

• Quality Assurance Analyst

  • Mar 2020 - Present

• Technical Writer

  • Dec 2016 - Mar 2020



HowardCenter

• Media Production
• 1 - 100 Employee

• Clinical Informatics Analyst

  • Jan 2012 - Dec 2016

  Burlington, Vermont Area

• Technical Writer (Contractor)

  • Feb 2010 - Jan 2012

  Burlington, VT - Responsible for writing and maintaining program-specific user manuals and other training materials for 50+ programs transitioning from paper to electronic health records - Assist with conversion of program workflows from paper processes to online procedures - When needed, join training team to educate staff using live software demonstrations - Share in responsibility of 24-hour HelpDesk support, via phone, email and online video conference - Part of team that tests new documents… Show more - Responsible for writing and maintaining program-specific user manuals and other training materials for 50+ programs transitioning from paper to electronic health records - Assist with conversion of program workflows from paper processes to online procedures - When needed, join training team to educate staff using live software demonstrations - Share in responsibility of 24-hour HelpDesk support, via phone, email and online video conference - Part of team that tests new documents and functionality of EHR software



Phase Forward (now Oracle)

• Technical Writer/Trainer

  • May 2006 - Jan 2010

  Montpelier, VT - Created user manuals for start-up clinical trials software company with no existing documentation - Initiated online training program; used Camtasia Studio to design and produce videos and sales demos for use with potential customers and existing clients - Trained in-house and field-based staff via live demos, PowerPoint or online video presentations - Wrote content for marketing brochures for sales purposes and for use at trade shows - Responsible for proofreading and editing… Show more - Created user manuals for start-up clinical trials software company with no existing documentation - Initiated online training program; used Camtasia Studio to design and produce videos and sales demos for use with potential customers and existing clients - Trained in-house and field-based staff via live demos, PowerPoint or online video presentations - Wrote content for marketing brochures for sales purposes and for use at trade shows - Responsible for proofreading and editing external communications and publications Show less