Experience

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  Maryland Department of Commerce c/o Maryland De...

  • Baltimore, Maryland Area

  • End User Support Specialist ll

    • Mar 2016 - Present
    • Baltimore, Maryland Area

    • Lead technician in the absence of supervisor, which includes; filling in during desktop lead support meetings, assigning tickets to technical staff, and first line of department technical contact.•Managed/handled/executed several large Windows 10 deployment projects, from start to finish, to in...

• 

  Maryland Department of Commerce, Office of Cybe...

  • Downtown Baltimore

  • Customer Service Associate

    • Mar 2015 - Mar 2016
    • Downtown Baltimore

    Provides administrative support to the Director and team members of the Office of Cyber Development, managing day-to-day functions, scheduling meetings and out of state travel arrangements, prepare for in/out-of-state conferences, compile weekly reports submitted to the Governor’s Office, process...

• 

  STATE OF MARYLAND DEPARTMENT OF BUSINESS & ...

  • Baltimore, Maryland Area

  • Service Desk Technician

    • Jan 2014 - Mar 2015
    • Baltimore, Maryland Area

    Provided user support for departmental and remote users within the Department of Business & Economic Development. Responded to help desk calls and service tickets submitted through ITM Service Track Ticketing System. Created/update service tickets. Set up and install computer workstations for...

• 

  Maricom Systems

  • Business Process Analyst

    • Feb 2012 - Aug 2014

    Provided continuous analytical and administrative support for day-to-day business operations with direct responsibility for report tracking, database management, trouble ticket facilitation, and security, system and documentation audits. Maintained and managed project Risk and Issue logs. Develop...