Operations Director

• Jun 2019 - Present

Commercial Director - ABS Group

• Feb 2008 - Jun 2019

Manage the commercial strategies for all business units, including B2B, B2C retail stores, and B2C e-commerce, implementing EPOS & ERP to manage product supply across all channels. Restructure field management procedures to successfully deliver Improved performance Introduced HR Function into the business and time and attendance measures to the business, improving the accuracy of payroll administration and enhancing staff productivity. Design targeted marketing plans for each channel, driving sales increases using print ads, email marketing, social media marketing, industry events, and trade shows. Assess issues and implement improved systems, resulting in complete internal control of data, as well as the ability to make decisions quickly and confidently across platforms.  Oversaw all commercial operating functions for the company: 30 retail stores across three brands, B2B international distribution, five B2C online stores, 16 marketplace stores, brand manufacturing, distributor relations.  Improved loss prevention efforts to reduce losses to less than 0.4% across both B2B and B2C locations.  Plan the refitting and redesign of retail stores, ensuring each channel has its own distinct image and creating consistency across merchandising to increase appeal and drive sales.  Formed the European Wholesale Division  Facilitated the successful purchase of three competing businesses.  Design, produce, and market three in-house product ranges, generating more than 33% of total business T/O.  Serve as the SAP Business One Project Manager, supervising the integration of all used systems into SAP.  Recruit all key personnel, including mentoring the HR Manager, for the company and consistently achieve all company HR standards, maintaining professional indemnity and avoiding litigation entirely.  Strategic Planning & Execution for all commercial areas of the group, delivering record Sales & Profits. Show less

Director Of Operations

• 2002 - 2007

Networked across industries and prospected for clients, developing business relationships with numerous high-profile companies such as Levi’s, Lee Cooper Retail, Timberland, and Little Chef Restaurants. Provided clients with exceptional loss prevention services, minimizing their shrink numbers and maximizing their profits through strategic planning and organizing. Assisted clients with separating from larger parent companies and developing new business plans to better fit their new business models.  Executed inventory control and management and perform compliance audits, verifying the correct number of products at any given time and investigating employees when necessary to resolve discrepancies.  Created and documented new policies and procedures for all areas of retail operations, reengineering various controls and systems to improve productivity and increase revenues.  Supervise the performance management process for clients, ensuring regular two-way communication and the building of fully integrated and highly skilled teams. Show less

Founder & Managing Director

• Nov 2001 - Apr 2006

Developed and implemented a strategic business plan for the UK’s only factory outlet and off-price gadget retailer. Successfully raised the required capital to test and open 10 factory stores, establishing and rolling out the off-price and full-price concepts to mall operators nationwide. Negotiated leases with landlords and successfully executed A trade sale to a competing business.  Carefully managed all aspects of store operations, including marketing and product selection/procurement, generating growth the enabled the opening of five additional stores.  Led the development of both in-store and online retail environments, including structure, content, pricing, and customer communication.  Monitored market, supplier, and retail operations to identify changing business trends and strategies that could impact the habits of UK customers. Show less

Retail Operations Manager

• 1998 - 2002

Manager

• 1990 - 1998