Muks Syed
Digital Product and Operations Manager at Procurious- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Gavin Matanis
I was lucky enough to work with Muks in a cross functional delivery team. I headed up the program and he headed up the product. His pragmatic and well rounded style left me feeling so incredibly confident in what we were delivering was also delivering CPA and their members the best outcome. He is super collaborative and thoughtful in his approach, helping underpin a supportive and open culture within the team. Always anticipating what needs to happen next, Muks would be a great addition/leader to any product team.
Claire Noble
Muks is an exemplary product specialist. He is someone who can look at aspirational and innovative opportunities, align them with strategic purpose, customer and business value, and bring it all together in a prioritised approach to delivery. He is refreshing to work with; always open to learning, to explore new things and listening to others whether they are colleagues, stakeholders or customers and it is this approach that ensures whatever he works on always has key measurable outcomes. Muks has a second to none collaborative approach to what he does and how he does it. He is authentic, inclusive and engaging and freely shares his knowledge and expertise with others in a way that is both authoritative and nurturing, taking people on the journey with him. He is a true asset to any team or organisation.
Gavin Matanis
I was lucky enough to work with Muks in a cross functional delivery team. I headed up the program and he headed up the product. His pragmatic and well rounded style left me feeling so incredibly confident in what we were delivering was also delivering CPA and their members the best outcome. He is super collaborative and thoughtful in his approach, helping underpin a supportive and open culture within the team. Always anticipating what needs to happen next, Muks would be a great addition/leader to any product team.
Claire Noble
Muks is an exemplary product specialist. He is someone who can look at aspirational and innovative opportunities, align them with strategic purpose, customer and business value, and bring it all together in a prioritised approach to delivery. He is refreshing to work with; always open to learning, to explore new things and listening to others whether they are colleagues, stakeholders or customers and it is this approach that ensures whatever he works on always has key measurable outcomes. Muks has a second to none collaborative approach to what he does and how he does it. He is authentic, inclusive and engaging and freely shares his knowledge and expertise with others in a way that is both authoritative and nurturing, taking people on the journey with him. He is a true asset to any team or organisation.
Gavin Matanis
I was lucky enough to work with Muks in a cross functional delivery team. I headed up the program and he headed up the product. His pragmatic and well rounded style left me feeling so incredibly confident in what we were delivering was also delivering CPA and their members the best outcome. He is super collaborative and thoughtful in his approach, helping underpin a supportive and open culture within the team. Always anticipating what needs to happen next, Muks would be a great addition/leader to any product team.
Claire Noble
Muks is an exemplary product specialist. He is someone who can look at aspirational and innovative opportunities, align them with strategic purpose, customer and business value, and bring it all together in a prioritised approach to delivery. He is refreshing to work with; always open to learning, to explore new things and listening to others whether they are colleagues, stakeholders or customers and it is this approach that ensures whatever he works on always has key measurable outcomes. Muks has a second to none collaborative approach to what he does and how he does it. He is authentic, inclusive and engaging and freely shares his knowledge and expertise with others in a way that is both authoritative and nurturing, taking people on the journey with him. He is a true asset to any team or organisation.
Gavin Matanis
I was lucky enough to work with Muks in a cross functional delivery team. I headed up the program and he headed up the product. His pragmatic and well rounded style left me feeling so incredibly confident in what we were delivering was also delivering CPA and their members the best outcome. He is super collaborative and thoughtful in his approach, helping underpin a supportive and open culture within the team. Always anticipating what needs to happen next, Muks would be a great addition/leader to any product team.
Claire Noble
Muks is an exemplary product specialist. He is someone who can look at aspirational and innovative opportunities, align them with strategic purpose, customer and business value, and bring it all together in a prioritised approach to delivery. He is refreshing to work with; always open to learning, to explore new things and listening to others whether they are colleagues, stakeholders or customers and it is this approach that ensures whatever he works on always has key measurable outcomes. Muks has a second to none collaborative approach to what he does and how he does it. He is authentic, inclusive and engaging and freely shares his knowledge and expertise with others in a way that is both authoritative and nurturing, taking people on the journey with him. He is a true asset to any team or organisation.
Credentials
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Machine Learning Specialisation
Stanford UniversitySep, 2023- Sep, 2024 -
Becoming an AI-First Product Leader
LinkedInApr, 2022- Sep, 2024 -
Product Analytics Micro Certification
MixpanelApr, 2022- Sep, 2024 -
Digital Marketing Foundations
LinkedInMar, 2022- Sep, 2024 -
Digital Delivery with Agile
RMIT UniversityApr, 2021- Sep, 2024 -
Digital Leadership
RMIT UniversityApr, 2021- Sep, 2024 -
MongoDB for Node.js
MongoDBJul, 2015- Sep, 2024 -
Growth-Driven Design
HubSpot AcademyOct, 2023- Sep, 2024 -
Content Marketing
HubSpot AcademyJul, 2023- Sep, 2024 -
Inbound Marketing
HubSpot AcademyMar, 2023- Sep, 2024 -
PMI Agile Certified Practitioner (PMI-ACP)®
Project Management InstituteDec, 2020- Sep, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jul, 2020- Sep, 2024
Experience
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Procurious
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United Kingdom
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Online Audio and Video Media
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1 - 100 Employee
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Digital Product and Operations Manager
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Sep 2023 - Present
Procurious is a high-growth online business network that serves over 44,000+ procurement and supply chain professionals across 150 countries. As a Digital and Product Operations manager, I am responsible for helping the founder and the fantastic team at Procurious, The Faculty, and The Source navigate growth by leading the product strategy and day-to-day digital operations. Procurious is a high-growth online business network that serves over 44,000+ procurement and supply chain professionals across 150 countries. As a Digital and Product Operations manager, I am responsible for helping the founder and the fantastic team at Procurious, The Faculty, and The Source navigate growth by leading the product strategy and day-to-day digital operations.
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Self Employed
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Real Estate
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1 - 100 Employee
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Product and growth consultant
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Dec 2012 - Present
With a background in product management, solutions consulting, application development, cloud architecture, and web technology, I support my clients in product discovery, customer research, orchestrating growth motions, and building digital ecosystems. 📍Agile Transformation - As an agile certified practitioner, I help organisations and teams build an agile mindset and implement agile methodologies in their workflows. 📍 Product Management – Leading product research and discovery, I offer a comprehensive suite of experiences and skills that allow me to build customer-focused and human-centred products and thrive in the intersection of research, customer, marketing, business and technology. 📍 Project Management – Blending predictive and agile methodologies, I help clients navigate complex project and deliver on outcomes. 📍Solutions Architect - Specialising in digital platforms & apps, AWS Cloud Solutions, API integrations and more. Show less
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Sensand
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Australia
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Software Development
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1 - 100 Employee
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Senior Product Manager
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May 2022 - Jul 2023
Sensand is committed to making products sustainable and scalable so that they can make a difference in the lives of people worldwide. We are at the forefront of revolutionising how farmers, agronomists, researchers, and technology companies develop, introduce, adopt, and maintain digital solutions on-farm and participate in global carbon markets. Working with the co-founders, I was responsible for providing cross-functional product leadership to help Sensand take their products from 0 → 10 & beyond (0 → 1 Alpha → 10 Beta). My key responsibilities include the following: 📍Lead a team of product managers/product owners and business analysts by setting clear goals, making decisions, and communicating crisply across the business. 📍Establish and communicate product strategy, roadmaps, and bring alignment across product teams, engineering, design, marketing and executive leadership 📍Establish clear frameworks, operating models, processes, and teams across the customer lifecycle to help progress the products to their next stage. Show less
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CPA Australia
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Australia
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Accounting
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700 & Above Employee
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Digital Product Owner (Marketing)
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Mar 2021 - May 2022
CPA Australia is one of the largest professional accounting bodies in the world, with more than 168,000 members in over 100 countries and regions, supported by 19 offices globally. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. As a Digital Product Owner for CPA Australia, I was responsible to partner with senior stakeholders in the organisation, working collaboratively with Technology and Digital Services (TDS) and other key teams across the organisation on a member-focused outcome, to help define, manage, and evolving and implementing member and customer-focused product visions and a strategic roadmap for a new and evolving website, digital, and publishing experiences. My achievements: 📍 Co-led successful delivery of phases 1 and 2 of a significant digital transformation initiative with an overall budget of $14M+, which resulted in the launch of re-designed & improved channels - public website, member dashboards, and publishing platform, with improved metrics, a strong foundation for innovation, and a roadmap of unrealised value. 📍 Delivered web personalisation strategy using Adobe Target and Sitecore and established experimentation foundations. 📍Delivered 10+ personalisation/segmentation use cases and 5x improvement in channel metrics and enabled multi-channel orchestration. 📍 Ownership of and responsibility for the website, digital and publishing platform product backlog and vision, ensuring that it is visible and transparent, and that release plans, prioritisation activities and expectations are clear to all stakeholders and development teams. 📍 Established clear frameworks, criteria and processes for making consistent, commercial trade-offs and decisions regarding the product portfolio, aligning with website strategy, and supporting rationale with data and insights. Show less
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TaskUs
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Consultant
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Jul 2020 - Feb 2021
TaskUs provides next-generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology. Recognized by the Wall Street Journal, CNN, Fast Company, the LA Times and Inc. 500 Fastest Growing Companies in America, TaskUs is expanding rapidly and has transformed into something more than just a company — it is a movement. As a Senior Consultant, Learning Product Technology and Analytics, I was responsible to provide strategic and tactical planning, development, implementation, evaluation, and coordination of the knowledge and learning technology architecture supporting 20K+ TaskUs employees across the US, Philippines, Taiwan, Greece, India and Mexico sites. I was also responsible for the following key deliverables: 📍 Define and execute product roadmap by engaging key functional areas and stakeholders, identifying needs, and ensuring all voices are heard 📍 Lead an agile team of developers, data scientists, and business analyst to plan product backlog, build, implement and evaluate systems, data architecture, reporting and processes to support best in class learning and people analytics 📍 Develop, implement, monitor, and maintain end to end tech framework to support talent management and development activities - new hire training, career pathing, talent mapping, and succession planning Show less
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AustralianSuper
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Australia
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Financial Services
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700 & Above Employee
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Consultant
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Jan 2020 - Jul 2020
As Australia’s largest superannuation fund, with over 2 million members and over $200 billion in assets, we’re here to help members achieve their best possible retirement outcome. As a Consultant, I was responsible for the following key deliverables: 📍 Led the program delivery of a digital onboarding solution and career pathway framework for the investments group by partnering with senior stakeholders, investment directors and HR business partners 📍 Co-Led the delivery of an online digital leadership program for the fund’s leadership development activities Show less
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National Australia Bank
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United Kingdom
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Banking
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1 - 100 Employee
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Consultant
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Aug 2019 - Jan 2020
For 160 years, NAB has been helping customers with their money. We are one of the four largest financial institutions in Australia and we have over 30,000 people serving over 12.7 million customers at more than 1600 locations in Australia, New Zealand and around the world. We know that to be Australia and New Zealand’s most respected bank, we need to be more than good with money. We need to be just as good with people too. The Financial Crime Operations (FCO) division in NAB is responsible for ensuring anti-financial crime accountability and governance across the organisation and creating world-class monitoring and surveillance programs based on best practice. As a Consultant working in FCO, I worked cross-functional with multiple stakeholders including enterprise risk teams, General Managers, change project teams, and product teams in assessing change training needs, skills and knowledge requirements, and assessing the operational impact of future releases. As a result, built and implemented a pilot job-ready training program for Sanctions Business Unit within the Bank’s Financial Crime Operations Unit. This resulted in successful onboarding of new Sanctions Associates in the Bank’s Sydney office. Show less
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HealthStaffEd
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Australia
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E-Learning Providers
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1 - 100 Employee
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Sr. Product Manager
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Jan 2016 - Jun 2019
Founded in 2006 by a group of healthcare professionals, HealthStaffEd provides CPD to more than 140,000 people working in healthcare in Australia. We are at the forefront of convenient and innovative eLearning initiatives. Working directly with the co-founders of the business, my role encompassed a range of strategic activities, including leading key initiatives around brand, marketing and product development. My achievements: 📍HealthStaffEd – Responsible for overall content operations and successfully defined and executed strategy helping the business pivot into a product company, launching two digital platforms for key accounts in the B2B space. 📍 AMSED – Responsible for end-to-end product management, successfully launched all go-to-market initiatives, optimised bottom-line revenue, and doubled active clients within 12 months. 📍 MNCPD – Responsible for end-to-end product management & product operations with integrated eCommerce capability and supported the founders in launching a B2C product. Built from ground-up integrations and tooling/tech stack supporting all phases of the customer journey from acquisition, and activation, to billing, support and retention. Integrations: Braintree, Paypal, Intercom (CRM), Chargebee. As a result, delivered new revenue (100K ARR) in the first six months of launching the MVP. 📍 Digital Marketing – Delivered outcome-driven channel implementations for all three brands by providing design direction and delivery leadership - www.healthstaffed.com.au, www.amsed.com.au, www.mncpd.com.au Show less
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American Academy of Estate Planning Attorneys
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United States
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Legal Services
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1 - 100 Employee
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Product Manager
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Dec 2012 - Jan 2016
The American Academy of Estate Planning Attorneys is an exclusive, membership organization that serves the needs of estate planning attorneys and law firms nationwide. 📍 Learning Technology Ecosystem – Overseeing multiple project phases – from conceptualization, to design and development of a multi-year project – I helped to transform the Academy’s education and learning service into a digital learning solution. This involved partnering with senior stakeholders including the founders and directors at various levels, identifying needs, selecting vendors, and maintaining prioritization of development and implementation to ensure maximum business benefit. As a result, delivered a custom-built hybrid learning management system, and migrated all planned education & learning activities to the platform, reducing NVA work and increasing learner engagement and satisfaction. 📍 Peak Performers Program – Leading ideation and digital value proposition, engaged with the founders to implement a custom solution for one of their coaching programs. As a result, delivered a unique custom build web application on AWS – S3, Lamda, EC2, Node.js and MongoDB to enable a niche leadership development coaching program in the academy. Show less
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Upwork
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Freelance Consultant
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Dec 2012 - Jan 2016
I built a highly successful consulting practice as a freelance consultant. Within the first 6 months, I was ranked in the top 1% in the design & development category worldwide out of 150,000 professionals measured on competencies like income, client satisfaction and feedback scores. My upwork profile: https://www.upwork.com/fl/syedm201 I built a highly successful consulting practice as a freelance consultant. Within the first 6 months, I was ranked in the top 1% in the design & development category worldwide out of 150,000 professionals measured on competencies like income, client satisfaction and feedback scores. My upwork profile: https://www.upwork.com/fl/syedm201
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Senior Trainer - Performance Improvement
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Oct 2007 - Dec 2012
JPMorgan Chase & Co. is a leading global financial services firm and one of the largest banking institutions in the United States, with operations worldwide. 📍Lending Operations – Designed, developed, and delivered a job-ready training program in the lending operations division of chase card services with a successful track record and graduation of all new hire employees. Developed and implemented workforce development strategies that build capability across a business function of 200+ employees. 📍Leadership Development – Completed a successful 12 months secondment in the leadership and development department leading the technical implementation of learning programs and assessments. Show less
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EDSINDIA
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South Africa
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Senior Analyst
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Feb 2006 - Oct 2007
📍Triaging, diagnosing, escalating and resolving customer support requests 📍Investigating product-related issues for both customers and team members 📍Troubleshoot complex product issues related to installation, upgrades and network-related problems 📍Triaging, diagnosing, escalating and resolving customer support requests 📍Investigating product-related issues for both customers and team members 📍Troubleshoot complex product issues related to installation, upgrades and network-related problems
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Dell
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IT Services and IT Consulting
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1 - 100 Employee
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Support Analyst
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Aug 2005 - Feb 2006
📍 Triaging, diagnosing, escalating and resolving customer support requests 📍 Investigating product-related issues for both customers and team members 📍 Troubleshoot complex product issues related to installation, upgrades and network-related problems. 📍 Triaging, diagnosing, escalating and resolving customer support requests 📍 Investigating product-related issues for both customers and team members 📍 Troubleshoot complex product issues related to installation, upgrades and network-related problems.
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Education
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2020 - 2022
RMIT University
Graduate Certificate, Product Management, Business and Product Strategy, Operations, and Marketing -
2016 - 2017
UC San Diego
Interaction Design Specialization, UX -
2019 - 2020
Monash University
Certificate IV in Training and Assessment, Workforce Development and Training -
2003 - 2006
ICFAI Business School
Bachelor's degree, Business Administration and Management, General -
2001 - 2003
Board of Intermediate Education - AP
Intermediate, Mathematics, Physics and Chemistry
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