Experience

Capitol Care Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Residential Program Director

  • 2017 - Present

  • Managed multiple residential care locations throughout the region, working closely with state agency representatives to house individuals, create life and transition plans, and execute treatment plans.• Supported a multitude of administrative Human Resources (HR) responsibilities including interviewing and hiring, coordinating staff schedules, and organizing motivational incentive programs.• Allocated staffing budgets for each location, overseeing resource allocation and continuously evaluating location operations to identify significant cost reduction opportunities. • Maintained Quality Assurance standards for the organization, conducting routine inspections, audits, and facility reviews to ensure adherence to documentation best practices.• Assumed responsibility for all aspects of licensing compliance, ensuring adherence to all applicable health and safety regulations within EEO/AA rules. Show less

• Assistant Corporate Compliance Officer

  • 2017 - 2018

  • Supported the management of corporate compliance programs and projects, monitoring compliance risks, identifying root cause of compliance exceptions, and developing corrective action plans.• Drove improved staff retention through the implementation and streamlining of new standard operating procedures (SOPs), facilitating training regarding new processes and maintaining all associated documentation.• Identified redundant processes regarding data collection during audits, reducing survey size from 300 questions to 100 in an effort to develop more effective reports.• Developed and maintained policies and procedures for the general operation of the Compliance Program with emphasis on the prevention of illegal, unethical, or improper conduct. Show less



Delta Community Supports

• United States
• Individual and Family Services
• 100 - 200 Employee

• Program Coordinator

  • 2014 - 2017

  • Managed a single residential housing program for developmentally-delayed adults, overseeing day-to-day operations across more than 20 staff members. • Developed and implemented Individual Habilitation Plans and Education Programs for residents, effectively communicating new program best practices to employees. • Oversaw the annual operating budget, evaluating processes and procedures while properly allocating resources as needed. • Facilitated a number of internal audits, conducting trend analysis and data collection to evaluate potential process improvements and eliminate discrepancies. Show less