Experience

IQMS

• United States
• Software Development
• 1 - 100 Employee

• QA Specialist /Technical Support Specialist

  • 2005 - Present

  QA Specialist - supported ERP software for the manufacturing industry by performance testing including the set up and testing of scenarios pertaining to the Quality, Sales, Accounts Payable, Accounts Receivable, Financial Reporting, Payroll, Time and Attendance, Workforce Management, and CRM modules. Tested customer issues that had escalated from the Technical Support Specialists and reported bugs or issues to programming and development. Reporting of issues could include sqlmon reports, windows problem step recorder, and other diagnostic test information. Position includes duties pertaining to periodic regression testing, automated test scenarios through Smart Bears' Test Complete, and electronic documentation. Position includes familiarity of and testing on Oracle, various Windows versions, various Microsoft Office Suites, local server and cloud combinations as well as back end data, tables and views. Technical Support Specialist - provided assistance to users of ERP software products to solve specific problems with a product. Technical support was delivered over the telephone, online using web-based e-mail (outlook and lotus notes), and through web-based interactive tools. Additional resources include software tutorials, plus web based research and training.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Medical Billing and Coding and Office Administrator

  • 1999 - Present

  • Adhere to HIPPA guidelines in providing accurate web-based electronic and paper revenue management services. • Experience includes filing CMS 1500 forms for mental health and family practice offices. • Web-based electronic submission of forms are accomplished through medical claims clearinghouses and specific insurance EHR web gateways. • Paper processing of CMS 1500 forms reserved for secondary claim Invoicing, Victim Compensation and Government claims, and insurance companies not set up to receive electronic submissions. • Invoice and accounting software is used for the processing and reporting of patient's financial responsibility. • Front office management includes verification and level of benefit, patient file and ledger set up, initiation of collections when necessary, and file maintenance and update updates. • Interpersonal skills and experience includes excellent customer focus by incorporating respect, and empathy with professional discretion, diplomacy, tact, and flexibility. • Additional skills required are the constant demonstration of strong effective communications skills, both in spoken and written form. • Administrative skills necessary to perform job include organizational skill sets, proper prioritization of tasks through excellent time management., and being diligent and reliable • Critical, creative thinking skills and flexibility are drawn upon during problem resolution with insurance carriers and patients. • Pertinent training includes auditing techniques, understanding and strict adherence to HIPPA Title II guidelines, medical coding (ICD-9, CPT, HCPCS, and DMS-5) , prescription information, familiarity with the upcoming ICD-10, advanced medical terminology, anatomy and physiology, project management and business/office administration.