Susan E. Burgdorf

Office Coordinator at Blue Back Health, LLC.
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Contact Information
Location
East Berlin, Connecticut, United States, US
Languages
  • English -

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Credentials

  • Time Management Mastery
    Alison - Empower Yourself
    Jan, 2022
    - Sep, 2024
  • Excel: Introduction to VBA
    LinkedIn
    Oct, 2021
    - Sep, 2024
  • Excel: PivotTables for Beginners
    LinkedIn
    Oct, 2021
    - Sep, 2024
  • Excel: VLOOKUP and XLOOKUP for Beginners
    LinkedIn
    Oct, 2021
    - Sep, 2024
  • Overcoming Overwhelm
    LinkedIn
    Oct, 2021
    - Sep, 2024
  • PowerPoint 2021 Essential Training (Office 2021/LTSC)
    LinkedIn
    Oct, 2021
    - Sep, 2024

Experience

    • United States
    • Insurance
    • 1 - 100 Employee
    • Office Coordinator
      • May 2022 - Present
    • United States
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Development Coordinator
      • Apr 2016 - Aug 2021

      Scheduled community Flu Clinics. Created and maintained schedule of flu clinics and scheduled nurses, vaccine and supplies for each clinic. Designed simple, easy to use consent forms that increased percentage of completed forms over previous years. Maintained vaccine and supply stocks, ensured both were readily available to Flu nurses as needed. Processed payments for vaccinations not billed through insurance. Roughly 300 clinics scheduled and 9,000 to 13,000 shots given yearly. Produced Hartford Region Nightingale Excellence in Nursing Awards Galas. Gathered nominations from health care entities; managed database (Honoree, guest and dignitary information; seat, nomination and sponsorship fees; contacts for participating agencies; merchandise orders, etc.); registered nominations; managed Hartford Region Nightingale website; purchased honoree gifts and sales merchandise; produced presentation of honorees, created award certificates and letters for honorees; maintained budget reporting; invoiced sponsors and agencies and processed all payments; liaison to participating agencies; managed seating arrangements prior to and during event. Reduced costs to produce event while keeping expected level of excellence of event. 500 to 700 yearly attendees. Employee Recognition Yearly Events – designed event programs; produced and ran award presentations; created award certificates; registered staff; processed payments for event expenses. Processed and entered donation information into Raisers Edge database; researched obituaries, names and addresses; produced thank you and acknowledgement letters; created other letters to fit specific situations; produced monthly donation reports; deposited checks; monitored online donation reports; processed donations made by credit card. Handled Meals on Wheels requests and inquiries. Used Search America site to determine program eligibility. Worked with vendors to schedule services, tracked and reported service usage. Show less

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Temp
      • Jun 2014 - Apr 2016
    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Communications Assistant
      • Feb 2003 - Oct 2012

      Aetna Service Operations / National Customer OperationsProvided desktop publishing, web design, communications, presentation, interactive form design, reporting and technical support. Photographed staff and events, editing and preparing images for use on multiple platforms. Planning and coordinated departmental teambuilding events and management level meetings. Supported Head of Aetna Telework Advisory Council with web design, presentation, reporting, database, and communications assistance.Maintained top level department website to meet design and content criteria, reflect organizational changes and required content updates. Provided pictures and graphics, updated contents, crated and posted interactive forms, reports and organizational charts. Mentored several web designers. Web master for the company-wide Telework website. Using Dreamweaver software, completely redesigned entire site to meet company-wide design standards. Maintained content to reflect new processes, procedures and general information. Produced Quarterly Employee Meetings. Scheduled and coordinated meeting logistics; was liaison to AV coordinator and team. Created and managed presentations during meetings; provided pictures and graphics for presentations; created on-line survey for each meeting, gathered results and reported trending information to Management Team.Provided spreadsheets, charts, and data summaries showing Telework staff participation numbers, broadband & telephone charges, and expense savings for monthly Telework Dashboard submitted to Aetna CEO & Head of Human Resources. Managed SharePoint site that housed meeting information, process documentation, Executive Summaries and Dashboards. Show less

    • Communications Assistant
      • Aug 2001 - Feb 2003

      Privacy OfficeSupported Communications Manager in meeting Aetna's HIPAA AS&P communications needs. Using PowerPoint, Access, Excel, Visio, and Word software programs, provided presentation, spreadsheet, and desktop publishing support to the Privacy Office. Updated and monitored HIPAA AS&P portions of the Aetna’s ReQuest Database. Responsible for upkeep of HIPAA AS&P intranet site.Using FrontPage software program, redesigned HIPAA AS&P intranet site from a few simple, plain, scrolling text only pages to a multi-level, interactive site with eye catching color and graphics. Updated content on the entire site, making the site easier to navigate and providing the most accurate and up-to-date privacy policies and information for use by Aetna employees. Show less

    • Communications Assistant
      • Jan 1995 - Nov 1999

      Aetna U.S. Healthcare - Group Insurance Updated Group Insurance intranet site. Supplied design and technical support for client web sites; designed layout and formatting of internal and external communications pieces. Logistics, hospitality, management and presentation preparation of Quarterly Employee Meetings. Supported Senior Management with budgeting, graphics, charts, report preparation, data manipulation and formatting, meeting coordination, and presentations. Organized and maintained Marketing Compliance Files. Designed and developed initial intranet site to facilitate delivery of information regarding Group Insurance products, services, forms, procedures and training to sales staff as well as rest of company. Designed and formatted product information materials for Insurance Brokers resulting in savings of over $1,500. Switched meeting presentation media from slides to electronic presentation and improved announcement procedures for Group Insurance Employee Meetings; providing a per meeting savings of approximately $1,000 and contributing to a 30% increase in meeting attendance. Designed Group Insurance logo sign to match U.S. Healthcare logo sign for reception lobby at State House Square location providing esthetic and unifying lobby signage and saving several thousand dollars in design fees. Show less

    • Associate Visual Media Designer / Administrative Assistant
      • Sep 1986 - May 1994

      Aetna Life & Casualty - Corporate CommunicationsDesigned and developed graphics using PC technology to meet business needs of internal clients. Manned department Help Desk, solving problems and answering user questions regarding Macintosh and IBM software, dispatched technical staff to work on more complex issues. Designed forms for use on-line as well as in printed format to solve problems and streamline processes.Utilized PageMaker software to create training/instructional manuals for company-wide distribution to explain use of production and interactive software for Benefits 360 initiative.Developed multi-million dollar budgets for three department cost centers. Automated the reporting process to pinpoint variances, improving accuracy and speed of monthly reports.Oversaw administrative operations for six month period that the unit was without a Manager and then trained new Manger in policies and procedures to insure a smooth transition during reorganization. Show less

    • Administrative Assistant
      • Apr 1984 - Sep 1986

      Aetna Life & Casualty - In-House Services/Corporate PersonnelProvided support to Assistant Vice Presidents, Vice Presidents, and Office of the Chairman to facilitate transition between outgoing and incoming Executive Assistants.

Education

  • Tunxis Community College
    Associates Degree, Business Administration
  • Key Logic

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