Experience

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  Royal Automobile Club

  • London and Surrey

  • Learning and Development Manager

    • Jan 2023 - Present
    • London and Surrey
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  ISS Healthcare

  • London, United Kingdom

  • Academy Training Manager

    • Feb 2020 - Jan 2023
    • London, United Kingdom

    I manage the day-to-day operations in the Academy and deliver onboarding for all new employees. Key parts of role are face to face training, digital learning and LMS system. Responsible for the full process from strategy and objectives to the front-line employees’ skills and management developmen...

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  • Career break

    • Oct 2018 - Feb 2020
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  Independent Schools Inspectorate

  • London, United Kingdom

  • Learning & Development/Head of HR

    • Apr 2017 - Sep 2018
    • London, United Kingdom

    Responsible for setting up HR function with all policies, new Staff Handbook, and workable systems together with establishing procedural standards manuals with other teams. Recruited and developed a training team of 3 people responsible for training materials and delivery of bespoke courses, even...

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  Sue Brown Associates

  • Sutton, United Kingdom

  • Director

    • Jul 2008 - Sep 2017
    • Sutton, United Kingdom

    I worked as a consultant with a variety of clients including People 1st. Lensbury Hotel, National Portrait Gallery and Newham College. This involved producing learning materials from management programmes to be sold, bespoke courses and facilitated programmes. I was the creator of a 5-day course,...

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  Royal Automobile Club

  • Pall Mall, London and Epsom, Surrey

  • Training Manager

    • Jul 2000 - Jun 2008
    • Pall Mall, London and Epsom, Surrey

    Established learning and development for senior teams, created supervisory workshops, coaching sessions with improvement plans and influenced management performance tools. Championed the change in club culture to embrace training, development and implemented training budgets. Some key achievement...

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  Queens Moat House Hotels

  • London region

  • Regional Personnel and Training Manager

    • Feb 1997 - Jul 2000
    • London region

    I re-organised the HR department in London and announced a new recruitment procedure for the managers to follow appropriate plans and procedures. Collaborated and supported 3 London hotels and Watford to achieve Investors In People award and required a great deal of planning, communication, and l...

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  Hilton Hotel, Abu Dhabi

  • Al Ain, Abu Dhabi, UAE

  • Personnel and Training Manager

    • Dec 1995 - Dec 1996
    • Al Ain, Abu Dhabi, UAE

    I successfully managed a department of fourteen and co-ordinated the team in a variety of tasks including recruitment and employment, staff accommodation, training and development as well as all HR issues. I developed a team of trainers through monthly meetings and implemented department orientat...

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  Swallow Hotels

  • Various in UK

  • Personnel and Training Manager

    • Sep 1988 - Nov 1995
    • Various in UK

    I started on the graduate programme and worked my way up in various operational roles as an Assistant manager in hotels. I completed the graduate programme and was sponsored to study the CIPD course in 1992, Manchester Polytechnic. My last role was Personnel and Training Manager Role in the Bourn...