Tomás Suárez

Guest Experience Manager at Hampton by Hilton Bariloche
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Contact Information
us****@****om
(386) 825-5501
Location
San Carlos de Bariloche, Río Negro Province, Argentina, AR
Languages
  • Español Native or bilingual proficiency
  • English Full professional proficiency
Skills

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Bio

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Credentials

  • Consejos de 2 minutos para los altos cargos del liderazgo
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Habilidades de coaching para líderes y gerentes
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Cómo dirigir el servicio de atención al cliente
    LinkedIn
    Jan, 2022
    - Sep, 2024
  • Diplomatura en Ceremonial, Protocolo y Relaciones Públicas
    INARCE-Instituto Argentino de Ceremonial y RRPP
  • Diplomatura en Marketing Digital
    IFES
  • First Certificate Exam
    Cambridge English Language Assessment
  • Élémentaire Français
    Alianza Francesa de Buenos Aires

Experience

  • Hampton by Hilton Bariloche
    • Argentina
    • Hospitality
    • 1 - 100 Employee
    • Guest Experience Manager
      • Jun 2023 - Present

      3 Star Hotel - 105 Rooms - 1 MRResponds to the Management DirectoryHeaded the Hotel Service department, overseeing a team of 5 permanent receptionists and coordinating operational departments.Key Achievements• Introduced clear work schemes to ensure efficient operations.• Ensured a consistent positive guest experience.• Successfully navigated the simultaneous departure of both General and Sales Management.• Incorporated new knowledge from Hilton Technolgy.• Managed the operational induction of new Team Members, Supervisors and Managers.• Created new Guest Experience and Hotel Performance reports.• Participated in Hilton Quality Assurance audits.Notable Accomplishments• Successfully installed a service-oriented mindset within operational staff.• Transformed Reception into a central hub for information distribution.• Rapidly assumed responsibilities previously held by Management.• Cultivated strong relationships with Guests.• Earned the Travellers' Choice award in 2022 & 2023. • Finished the 2023 Hilton Quality Assurance Audit with 95% effectiveness. Show less

    • Front Desk Manager
      • Dec 2020 - May 2023

      Responds to the General Management.Led the Reception department at a prominent Hotel, overseeing a team of 4 full-time receptionists, 1 seasonal (summer and winter) staff, and interns. Pioneered my first experience in a Condo-Hotel, managing the inaugural Hampton franchise in Argentina.Key Achievements• Successfully navigated pandemic challenges by updating and implementing new post-pandemic procedures.• Elevated Customer Service standards, resulting in improved guest satisfaction.• Revitalized intra and interdepartmental communication through modernization efforts.• Effectively coordinated with the Housekeeping team when needed.• Managed a staffing shortage of 3/4 receptionists during a high occupancy period.Notable Accomplishments• Employed aggressive marketing strategies to maintain high service standards while smoothly integrating a new team.• Streamlined and optimized Reception operations, enhancing efficiency and service quality.• Minimized deviations, ensuring guest’s delightful experiences.• Enhanced complaint management, fostering a more equitable and professional atmosphere.• Simplified work systems within allocated budgets, achieving streamlined operations.• Achieved a 15-position rise on TripAdvisor rankings, earning Travellers' Choice award in 2021 and 2022. Show less

  • Hotel Emperador Buenos Aires
    • Argentina
    • Hospitality
    • 1 - 100 Employee
    • Front Desk
      • Jan 2020 - Mar 2020

      5 Star Hotel - 265 Rooms- 12 MR 5 Star Hotel - 265 Rooms- 12 MR

  • NH Hotel Group
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Guest Relations Executive
      • Jan 2019 - Dec 2019

      NH Buenos Aires 9 de Julio4 Star Hotel - 175 Rooms - 3 MR

    • Front Desk
      • Mar 2017 - Dec 2018

      2018 NH Collection Buenos Aires Lancaster - 4 Star Hotel - 115 Rooms - 8 MR2017 NH Bariloche Edelweiss - 4 Star Hotel - 95 Rooms - 3 MR

  • Apartur Hoteles & Resorts
    • Argentina
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Front Desk
      • Jan 2017 - Feb 2017

      Apartur Catedral - 3 Star Apart Hotel - 32 Apartments Apartur Catedral - 3 Star Apart Hotel - 32 Apartments

  • Huemul Hotel
    • Argentina
    • Hospitality
    • 1 - 100 Employee
    • Executive Assistant
      • Jan 2015 - Dec 2016

      3 Star Hotel - 26 Rooms Being the youngest member of the hotel team, I quickly gained mastery of the concept of Service, which allowed me to be promoted internally and hold a position of trust as a direct assistant to the owners. 3 Star Hotel - 26 Rooms Being the youngest member of the hotel team, I quickly gained mastery of the concept of Service, which allowed me to be promoted internally and hold a position of trust as a direct assistant to the owners.

Education

  • Universidad Siglo 21
    Tecnicatura En Dirección De Protocolo, Organización De Eventos Y Relaciones Públicas

Community

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