Experience

Optimal Service Management Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Owner

  • Oct 2013 - Present

  London, United Kingdom I am an IT service management and information security management consultant, trainer and author. I deliver consulting to organizations in many different countries, helping them to improve how they create value for themselves and their customers. I have taught all ITIL courses, as well as CISSP and many custom training courses developed for specific clients. (My CISSP has now lapsed and I am no longer accredited to teach this). I deliver presentations for public and private events, and I… Show more I am an IT service management and information security management consultant, trainer and author. I deliver consulting to organizations in many different countries, helping them to improve how they create value for themselves and their customers. I have taught all ITIL courses, as well as CISSP and many custom training courses developed for specific clients. (My CISSP has now lapsed and I am no longer accredited to teach this). I deliver presentations for public and private events, and I create original content for books, web sites, blogs and white papers, as well as for webinars and related purposes. You can find customer feedback on some of my engagements at the bottom of the home page for www.optimalservicemanagement.com Show less



AXELOS Global Best Practice

• United Kingdom
• Education Management
• 1 - 100 Employee

• Author and lead examiner for ITIL and RESILIA

  • Feb 2015 - Present

  Member of the ITIL® 4 Lead Architecture Team, and co-author of ITIL 4. Lead examiner for ITIL 4, helping to create and review exam designs, syllabuses, and questions. Lead author for RESILIA™ Cyber Resilience Best Practice. Chief Examiner for RESILIA. Leading the exam development team.



HP

• Azerbaijan
• Online Media

• Strategic Service Management Consultant

  • 2002 - Oct 2013

  Worldwide I worked with a wide variety of clients in many different countries, helping them develop service strategy that created business value for themselves and their customers. I worked with clients to help them: agree on and communicate their service strategy, define and improve their service portfolio, understand the capabilities they need, or create an improvement plan to implement the required changes. I created and taught ITIL and ITSM training courses, and I delivered seminars… Show more I worked with a wide variety of clients in many different countries, helping them develop service strategy that created business value for themselves and their customers. I worked with clients to help them: agree on and communicate their service strategy, define and improve their service portfolio, understand the capabilities they need, or create an improvement plan to implement the required changes. I created and taught ITIL and ITSM training courses, and I delivered seminars, webinars and other events to help develop ITSM competence both within HP and externally. I was the global lead for HP's service management profession, this was a community of excellence for more than 7,000 people from HP’s many business units; including personnel responsible for consulting, training, outsourcing, software development, and internal IT. The goals of this community fell into the areas of career, competency, community and mentoring. Show less



APM Group

• Lithuania
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior ITIL Examiner

  • 2007 - Aug 2013

  I helped to write and QA ITIL exams and I was responsible for overall quality management of the exam system.



Compaq Computer Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Management Consultant

  • 1999 - 2002

  I carried out ITSM assessments and helped customers plan and execute continual service improvement.



Digital Equipment Corporation (USA)

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Technical Consultant

  • 1979 - 1999

  UK Country support for VMS, VAX and Alpha hardware and software.