Steven Byrne
Guest Engagement Manager at Wildflower Farms- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Adult First Aid/CPR/AED
American Red CrossAug, 2020- Sep, 2024 -
AutoMax Certified for Automotive Sales
Automax Recruiting And TrainingJun, 2013- Sep, 2024
Experience
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Wildflower Farms
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United States
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Guest Engagement Manager
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Mar 2023 - Present
The Guest Engagement Manager is a curator of memories. As maître d' for our Great Porch, the GEM is the first face you'll see upon arrival at our farm and the last as you depart with fond memories. The GEM also oversees WFF Grangers, who assist with luggage, valet, and other tasks to keep guests comfortable while they enjoy food and beverages around our great firepit overlooking the majestic Shawangunk Ridge. The Guest Engagement Manager is a curator of memories. As maître d' for our Great Porch, the GEM is the first face you'll see upon arrival at our farm and the last as you depart with fond memories. The GEM also oversees WFF Grangers, who assist with luggage, valet, and other tasks to keep guests comfortable while they enjoy food and beverages around our great firepit overlooking the majestic Shawangunk Ridge.
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Signature Home Buyers
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United States
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Real Estate
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1 - 100 Employee
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Property Assessment Specialist
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Jun 2022 - Present
The Property Assessment Specialist visits homes for photo/visual analysis and prepares detailed reports for the Acquisitions team. The Property Assessment Specialist visits homes for photo/visual analysis and prepares detailed reports for the Acquisitions team.
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Stick Shift Driving Academy
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Stick Shift Driving Instructor
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Jun 2022 - Present
Provide stick shift driving lessons to new and experienced drivers of a manual transmission vehicle. Lessons are booked in 2-, 3- and 4-hour blocks and cover the basics of vehicle operation, getting in gear, safety techniques, and general concepts of operating a stick shift vehicle. Provide stick shift driving lessons to new and experienced drivers of a manual transmission vehicle. Lessons are booked in 2-, 3- and 4-hour blocks and cover the basics of vehicle operation, getting in gear, safety techniques, and general concepts of operating a stick shift vehicle.
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Freelance Photographer
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Jan 2010 - Present
Portfolio available: stpbyrne.com
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Website Designer
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Jan 2012 - Dec 2019
Portfolio available at stpbyrne.com.- Provide demo of services offered- Offer a fully-functional template within a respectable time frame- Ensure all customer inquiries are met within a professional time frame
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Uber
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Türkiye
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Advertising Services
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100 - 200 Employee
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Uber Driver
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Jan 2022 - Mar 2023
Known for being a great side hustle, Uber can also be stretched to be a profitable full-time gig, providing rideshare services across New York State and distances beyond state borders. Known for being a great side hustle, Uber can also be stretched to be a profitable full-time gig, providing rideshare services across New York State and distances beyond state borders.
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Mohonk Mountain House
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Hospitality
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100 - 200 Employee
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Bell Captain Assistant
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Aug 2021 - Jan 2022
- Supervising & coordinating of up to 30 service attendants, valet, and transportation staff through guest arrivals, departures, and luggage management- Communicating guest requests, daily staff task sheets, firewood orders, & internal requests to support resort operations- Monitoring staff in appearance, job-performance, break schedules, & positive department camaraderie- Fielding guest complaints with immediate action to find resolutions- Training and demonstrating guest service responsibilities including automobile security switches, parking policies, & knowledge of the Mountain House environment & services- Working with staff to expedite activities including guest arrivals, departures, & changing priorities Show less
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Front Desk Clerk
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Jan 2020 - Aug 2021
- Ensuring & providing exceptional guest service through recommendations & knowledge of resort features, services, activities & special events- Demonstrating knowledge & history of Mohonk Mountain House 14 Service Steps with Service Strategies- Documenting & monitoring guest requests, concerns & needs through effective communication- Implementing proper response protocols for the operation of notifier alarm panel, on-site response & follow up- Apply active listening skills to establish & maintain quality interdepartmental relationships with colleagues in order to provide a higher quality resort experience Show less
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Four Bridges, Inc
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United States
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Market Research
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1 - 100 Employee
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Sales Team Leader
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Aug 2019 - Dec 2019
- Guiding new staff through orientation as well as field work training - Performing & shadowing second round new hire interviews - Acquisition & follow-up with customers through door-to-door lead-based sales - Guiding new staff through orientation as well as field work training - Performing & shadowing second round new hire interviews - Acquisition & follow-up with customers through door-to-door lead-based sales
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Manager
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Jun 2010 - Aug 2019
- Managing, developing & maintaining annual operating budget & providing monthly revenue & tax reports - Leading & assigning daily assignments for staff, while determining improved methods of coaching through observation - Interviewing & assessing new employees, leading orientation, floor-training, & credential management of staff - Overseeing operating & client accounts, developing monthly/quarterly checkbook balance sheets - Perform daily sales accounting, bank deposits of daily sales/wholesale balances - Compiling weekly multi-departmental inventory, budgeting & ordering reports - Review & submission of timecard totals/deductions for 30 employees to Heartland payroll - Providing in-person & digital customer service through wholesale & retail sales - Coordinating with vendors to ensure timely & efficient receiving of orders & payments - Hosting quarterly meetings with staff to include ideas on the development of short- & long-term goals - Social media management – Facebook & Instagram, content updated daily Show less
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Village Crest Apartments
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United States
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Real Estate
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Lifeguard
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May 2009 - Aug 2009
- Maintained up-to-date certifications for Lifeguard training, First Aid, CPR, & use of an AED machine - Practiced pool maintenance & cleaning etiquette - Routinely maximized quiet time with no guests to swim laps, maintaining physical fitness levels for agility & safety timely response in an emergency - Maintained up-to-date certifications for Lifeguard training, First Aid, CPR, & use of an AED machine - Practiced pool maintenance & cleaning etiquette - Routinely maximized quiet time with no guests to swim laps, maintaining physical fitness levels for agility & safety timely response in an emergency
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Salsa Mexican Restaurant
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United States
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Entertainment Providers
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1 - 100 Employee
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Waiter, Delivery
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Dec 2008 - Jul 2009
- Waited tables & ensured guest satisfaction in assigned section of restaurant - Received & fulfilled phone orders for delivery - Delivered all to-go orders within a 15 mile radius in an acceptable timeframe - Assisted with back-of-house tasks as needed, including food prep, dish washing, cleaning - Waited tables & ensured guest satisfaction in assigned section of restaurant - Received & fulfilled phone orders for delivery - Delivered all to-go orders within a 15 mile radius in an acceptable timeframe - Assisted with back-of-house tasks as needed, including food prep, dish washing, cleaning
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Education
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2016 - 2018
Marist College
Bachelor of Arts in Professional Studies, January 2019, Organization Leadership & Communication -
2010 - 2012
Dutchess Community College
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences, General Studies and Humanities -
2006 - 2010
Our Lady of Lourdes
High School Regents
Community
