Experience

CUBE by Exponential Solutions

• Canada
• Software Development
• 1 - 100 Employee

• Advisor, Organizational Development & Strategy (Co-Founder, Semi-Retired)

  • Oct 2022 - Present

• VP Organizational Development & Strategy (Co-Founder & Owner)

  • Dec 2019 - Sep 2022

• Director Marketing And Product Management (Co-Founder & Owner)

  • Apr 2012 - Nov 2019



LIME

• Manufacturing

• Project Manager, Products & Services (full and part time)

  • Aug 2010 - Mar 2012

  Managed cross functional teams across the Caribbean to introduce several product and service initiatives, including: a new online Product Knowledge Center, Customer Segmentation, LNP, and the rollout of ClearAccess modems. Managed cross functional teams across the Caribbean to introduce several product and service initiatives, including: a new online Product Knowledge Center, Customer Segmentation, LNP, and the rollout of ClearAccess modems.



Interalia Inc.

• United States
• Telecommunications

• Head of Marketing & Product Management

  • Apr 2009 - Feb 2010

  • Led product development for SIP based messaging systems and enhancements to traditional analogue products. • Worked closely with close functional team to bring final resolution to long standing product issues. • Developed all key processes and templates for evaluating, defining and managing new product initiatives and processes. • Initiated development and ongoing maintenance of product metrics and data to support decision making. • Formed and chaired first Product Steering Committee to garner discussion and decisions relating to product performance and new product initiatives. • Directed sales and corporate collateral development. • Managed strategy to begin development of new corporate web site, and PR plan. • Promoted within 3 months from Product Manager to Head of Marketing & Product Management.

• Director of Service Development, Caribbean Region

  • Oct 2007 - Feb 2009

  • Developed new strategic vision and created comprehensive business plan detailing precisely how that vision would be achieved. • Re-developed the corporate service strategy, leading to improved customer service and increased customer satisfaction. • Spearheaded introduction of mobile value added services, prepaid and next generation fixed services. • Played a central role in creating highly profitable bundling strategy. • Achieved 50% increase in gross margin for “Push to Talk” product. • Delivered 30% increase in revenue for “Network Ringback Tunes”. • Grew bulk “SMS” revenues by 30%. • Achieved 30% increase in revenue and gross margin for “GPRS” and played a central role in “3G” rollout. • Developed and implemented the first prepaid BlackBerry service in the Western Hemisphere. View the following link for press release: http://www.jamaica-gleaner.com/gleaner/20080622/business/business2.html • Oversaw service implementation across 13 business units. • Increased BlackBerry revenues in the consumer market by 50% within 6 months.



aXiomC2

• India
• Construction

• Principle Consultant & Business Owner

  • Sep 2002 - Aug 2007

  • Provided independent telecom management services to a broad range of corporate clientele. • Carefully analyzed and defined customer requirements; developed practical telecom solutions to meet those requirements precisely. • Directed new service development and developed all sales collateral. • Led this start-up organization to outstanding success. It is now the largest telecom consulting organization in Western Canada. • Successfully built the largest revenue base out of all 10 aXiomC2 consultants.



PsiNaptic Inc.

• Technology, Information and Internet
• 1 - 100 Employee

• Director of Business Development

  • Sep 2001 - Aug 2002

  • Played central role on business development initiatives for this successful technology company focusing on mobile phones, PDAs, automotive telematics, medical device connectivity, industrial automation and residential gateways. • Analyzed market and developed highly targeted strategic plan. • Built and maintained lucrative alliances with key partners. • Coordinated participation in international tradeshows. • Developed initial software licensing agreements. • Personally wrote all press releases and developed sales presentations, processes, and CRM tools. • Co-authored popular White Paper with Dr. Steven Knudsen entitled “The Application of Jini technology to enhance delivery of Mobile Services”. Published by Sun Microsystems, Java Skyline Magazine, Jini.org, and Docstoc. This paper was instrumental in developing the emerging market for PsiNaptic’s technology in the mobile sector View the following link for more details: http://scholar.google.ca/scholar?hl=en&lr=&cluster=124068414588990172&um=1&ie=UTF-8&ei=qPRkS-fdBYmCNqvY4P4G&sa=X&oi=science_links&resnum=2&ct=sl-allversions&ved=0CA8Q0AIwATgU



TIW - Oskar (now Vodafone) Czech Republic

• Manager Service Development

  • 1999 - 2001

  • Spearheaded introduction of wireless services into the Czech Republic for this Canadian-based holding company of overseas wireless operators. • Managed and led new service development for advanced mobile services, including: GPRS, Mobile VPN, Mobile Banking, Mobile Commerce and Location Services. • Led marketing and sales departments to close mobile banking deal with leading financial institutions. • Created detailed entry strategy for the business market. • Led cross-functional bid team of business and technical experts to work together as an efficient, cohesive unit. • Created one of the most successful 3rd license mobile operators in Europe.



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Market Development Leader, Manager Service Creation

  • Sep 1993 - Jun 1999

  • Developed an innovative portfolio of intelligent network services.• Achieved 40% annual new market growth; surpassed all revenue targets.• Developed an innovative market research program – “Virtual Storefront”, allowing prospective customers to uncover, define and price potential service applications.

• Business Applications Manager, Health Care Industry

  • Sep 1990 - Sep 1993

  Hired to lead business and market development in the Health Care Industry, to create sustainable competitive differentiation, and to drive revenues in new service categories.• Became key participant in various Health Care stakeholder forums • Led and executed business development targeted at the health care sector, collaborating with key industry stakeholders on market research, identification of strategic challenges, technology opportunities and business cases. Collaborative work led to creation of strategic alliances to develop and bid on key health care technology initiatives, including remote consultative care and value-added transactional networks.• Increased quality and drove down costs in provincial rural health care, by working with industry stakeholders to pioneer the development of a remote multimedia care solution (results quantified in a formal program evaluation conducted in partnership with the University of Calgary, Faculty of Medicine).

• Various

  • Jan 1980 - Sep 1990

  Associate Director, Data Services, Bell Canada, Ottawa, Canada (on loan) 1987-1990• Developed private data services for the corporate market.• Implemented services through cross-fuctional cross-country teams. Corporate Planning Analyst, Telus Corporate Planning (Edmonton, Alberta) 1985-1987• Develop a corporate strategic planning process. • Strategy consultant with to facilitate development of BU 3-year strategic plans.• For first time, senior management made informed resource allocations decisions for all BU's. Economic Analysis and Pricing Supervisor, Telus Business Solutions (Edmonton, Alberta) 1983 -1985• Developed economic analysis models, and pricing recommendations to support senior management decisions. Sales Executive, Telus Business Solutions 1980 - 1983