Sales Design Engineer

• Aug 2022 - Present

Freelance Audio Visual Technician

• Apr 2003 - Present

Client Services & Quality Assurance Manager

• Oct 2020 - Jul 2022

I lead a team of programmers and technicians that deployed and supported mostly consultant-designed av systems. Mostly focused in large format (stadiums, arenas, concert halls, HOW, and performing arts centers), with the occasional various different types of public address, and broadcast systems) A large majority of my time here was spent programming, commissioning, and managing service operations. I also lead a charge to develop some level of an internal training growth path. Sorted out how to fuse large format AV between various system modes of operation. Which included full control, and easy mode for moments when a full production crew could not be available. Allowing for automated control of FOH systems through the use of various control platforms. Gained experience with the following technologies: Dell EMC Networks Netgear M Series L' Acoustics d&b Audiotechnik Meyer Sound Avid Yamaha Waves Grid Allen & Heath Qsys More Crestron Symetrix AES67 AVB

Client Experience Engineer / Field Engineer

• Jun 2015 - Oct 2020

As a Client Experience Engineer I provide remote monitoring and support of 17,500+ active systems in our Midwest market territory. More than that I provide 1:1 support to clients, service technicians, and field engineers. Additionally, I travel as needed to provide immediate turn around on escalated cases and large service related projects. On rare occasion I also act as a Field Engineer for new project installations. I pride myself in my innate ability to be fully transparent with my team and clients while also demonstrating exception customer service.

Stagehand / Technician

• Feb 2015 - Sep 2019

Sr. Technician - Audio Visual

• Oct 2014 - Jan 2015

Key Job Responsibilities Equipment Operation Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section. Customer Service Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Training/Staff Development Assists in training technicians on all floor activities and on hotel and PSAV service expectations. Serves as a mentor for new hires. Models and reinforces a positive working environment centered around company values. Operations Management Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. Ensures the equipment sheets are updated and properly completed. Works with team to establish coordinated communications for the management of events. Attends BEO meetings as needed. Equipment Maintenance Performs preventative maintenance on equipment to keep it presentable and in good working condition. Leads the team in proper security, storage, transportation, and maintenance of equipment. inventory count processes as requested. Participates in physical inventory count processes

Audio Visual Technician

• Apr 2013 - Oct 2014

Project Manager

• Oct 2011 - May 2012

Responsible for the addition of clients, design, support, and installation of high end corporate and consumer based electronically integrated systems. • Design of Enterprise Grade Level Networks, Surveillance, Security, Home Theater, Sound Systems for Audiophiles, Custom Control, and Energy Management systems. • Coordination with clients, interior designers, and third party contractors to develop Job Proposals, Cost Estimates, Scheduling, and Technical Drawings for New and Current Projects. • Interfacing with prospective clients, project scouting, and serving as a public entity as a key member of the sales force. • Provide Interoffice and client based support for computer systems, networks, av components, etc.

Audio Visual Technician

• Feb 2011 - Jul 2011

Pro Audio Visual Technician for large corporate events including concerts, general sessions, and high volume breakout meetings. • Setup of Audio, Video, Lighting, Staging, High/Low Voltage Distribution, and Minor Rigging Components. • Operation of equipment as A1, A2, Lighting Director, Video Switcher, and Cam Op. • Operation and Programming of in house Integrated Systems via Crestron Controls & Lutron Lighting. • Provided multi operating system, network, and Audio / Video support to end user with exceptional customer service. • Liaison between event holders, meeting space staff, and upper management. • Supervised and provided tasks to union stagehands, equipment suppliers, and freelance technicians.

Intern - Assistant Post Production Audio Engineer

• Jan 2010 - Apr 2010

Sound Design, Dialog Recording, Sound Effects Spotting, Rerecording, and mastering of Audio for commercial video, radio, and web based content. Sound Design, Dialog Recording, Sound Effects Spotting, Rerecording, and mastering of Audio for commercial video, radio, and web based content.

Audio Visual Technician

• May 2007 - Jun 2009

Provided Tier III audio, visual, and computer support to 30,000+ student electronically integrated campus to faculty and staff in a real time setting as a physical entity. • Provided routine maintenance and repair to audio and visual equipment. • Executed delivery, setup, and support of audio / visual / computer equipment. • Operation and support of integrated systems via Crestron and Lutron Provided Tier III audio, visual, and computer support to 30,000+ student electronically integrated campus to faculty and staff in a real time setting as a physical entity. • Provided routine maintenance and repair to audio and visual equipment. • Executed delivery, setup, and support of audio / visual / computer equipment. • Operation and support of integrated systems via Crestron and Lutron

Audio Production Engineer

• Jan 2008 - May 2008

Audio Production Engineer for web based streaming content. Audio Production Engineer for web based streaming content.