Vice President of IT Managed Services

• Jul 2020 - Present

Information Technology Contractor

• Feb 2020 - Feb 2020

Contracted to design and install the city’s virtual desktop infrastructure which, in turn, provided a two factor secure connection to the city's internal system and provided a secure path for employees to work remotely.  Worked with City’s IT manager and staff to design a custom virtual desktop infrastructure using VMware Horizon VDI software  Installed a redundant and secure VDI system with manual, linked, and instant cloning capabilities  Provided documentation and knowledge transfer on proper utilization and management of the system Show less

Chief Information Officer

• Feb 2012 - Dec 2019

GLOBAL LEADERSHIP: Oversee and direct daily IT operations, develop strategic planning, establish state-of-the-art practices, and lead projects. Direct staff of 5 and 15 consultants in 7 departments. Manage inventory and resource appropriations throughout firm. Develop and deliver IT roadmap in collaboration with senior management to enhance IT infrastructure to meet increased revenues and growth. Manage consultants in Philippines and Canada ✔ Introduced robust data analysis and reporting system that creates reports from multiple sources within minutes, rather than 3-5 days and 1-2 weeks, and using hundreds of person-hours down to 30 minutes to produce reports. OPERATIONS: Utilize ITIL fundamentals to help build IT processes, marketing strategies, and business efficiencies. Manage multimillion-dollar budget with quarterly and annual financial reporting on current technology projects. Utilize operational analytics and industry trends / benchmarks to help prioritize projects and program focus. Support RFP process, contract review, and contract negotiations. ✔ Saved 50% annual spend utilizing re-negotiation tactics with vendors regarding SLA contracts and technology acquisitions. SECURITY / IDENTITY MANAGEMENT: Direct corporate and product security, including cybersecurity incident response, disaster recovery and business continuity management, identity and access management, information privacy, security operations center management, and security architecture. Develop and execute enterprise-wide disaster recovery and business continuity plans. Assess and communicate risks/benefits associated with IT investments. ✔ Initiated key component to security infrastructure by implementing intelligent single-sign-on identity management system, as well as external authentication, based on a two-tier verification process. Show less

Sr. System Analyst and Senior Associate

• Apr 2005 - Feb 2012

SENIOR ASSOCIATE, June 2008–February 2012 SENIOR SYSTEM ANALYST AND ASSOCIATE, April 2005–June 2008 Concurrent Positions Served as key member of management team with oversight of systems platform, electronic communications, Linux, and VMware hosts. Developed strategy planning and recommended long-term solutions to meet business goals for growth and expansion. Led short- and long-range IT strategic and operational planning by fostering innovation, prioritizing IT initiatives, and coordinating evaluation, deployment, security, and management of current and future IT systems across organization. ✔ Assessed and made recommendations on the improvement or re-engineering of the IT organization. ✔ Identified opportunities to save more than 5% annually in licensing fees by replacing Microsoft servers with Linux servers. Show less

IT Manager

• Mar 1998 - Apr 2005

Established IT Department and directed daily IT operations for City. Introduced City’s first Ethernet network with file and print server applications. Designed and implemented city-wide network fiber “ring” that connected all city buildings and departments to single ethernet local area network. Supported helpdesk management system to measure service level performance. Promoted relationships between government, vendors, and partner organizations. Held budget P&L responsibility. Supervised 10 direct and 5 indirect reports. ✔Minimized costs 20% by enhancing quality and process improvement. ✔ Saved city 50% in consultant fees by designing and introducing fiber and copper network between city buildings. ✔ Pioneered city's file and print services based on the top networking operating system at the time. Show less

IT Entrepreneur, Owner

• Jan 1991 - Jan 2004

• Contracted with local businesses to maintain internal networks, system hardware and other components. Also sold and fixed computer equipment. • Worked directly with vendors such as INTEL, Wintel, and Novell (now Attachmate) to create and package hardware/software solutions for both business and residential clientele. • Developed corporate process and tools for opportunities tracking, bid decision making and proposal development. Developed and delivered training classes. • Organized all IT functions around partnerships to better support business unit goals. • Improved the perception of the corporate IT function from business inhibitor to business enabler as evidenced through direct customer feedback and service satisfaction surveys. • Introduced methods for tracking project management, workload planning and corporate business performance metrics. • Provided yearly support via contract to two private accounting firms. Show less

Software Installation Specialist

• Jan 1991 - Jan 1995

• Installed and upgraded software applications for university administration employees and staff. • Researched and resolved issues/inquiries daily. • Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner. • Administered repairs, upgrades and completed configuration of PC's and related peripherals. • Answered user inquiries regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalated. • Identified problems, diagnosed causes and determined corrective actions. Show less