Steve Martin

Technical Support Analyst at SiteLink
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Contact Information
us****@****om
(386) 825-5501
Location
Wendell, North Carolina, United States, US
Skills

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5.0

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Philip Knocklein ★ ✔

I highly recommend Steve Martin. His training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician significantly contributes to SMD Software's success in the Self Storage Industry.

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Experience

  • SiteLink
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Support Analyst
      • Apr 2002 - Present

      • Responsible for the daily support of SiteLink management software. • Guided clients through installation and setup of the software. • Provided training and answered "how to" questions. • Call Center: answered a high volume of customer inquiries in a prompt, professional manner. • Collaborate with Senior Support / Development on complex cases • Documented issues through SalesForce CRM software. • Responsible for the daily support of SiteLink management software. • Guided clients through installation and setup of the software. • Provided training and answered "how to" questions. • Call Center: answered a high volume of customer inquiries in a prompt, professional manner. • Collaborate with Senior Support / Development on complex cases • Documented issues through SalesForce CRM software.

Education

  • Wake Technical Community College
    Associate's degree, Business Computer Programming
    1987 - 1991

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