Experience

Hotel Colonnade, Autograph Collection

• United States
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • Aug 2023 - Present

• Sales Manager

  • May 2022 - Aug 2023



Coral Gables Country Club

• United States
• Hospitality
• 1 - 100 Employee

• Logistics Manager

  • May 2019 - Apr 2020

  Manage corporate, social and wedding contracts by both adhering and exceeding the agreed Food & Beverage minimum. Work directly with clients or event/wedding planners to arrange and confirm menu selections, tastings and set-up for the event. Liaising with vendors and external suppliers. Manage event set up, tear down and follow-ups. Organize and coordinate event timelines, ensuring the event runs as scheduled. Manage corporate, social and wedding contracts by both adhering and exceeding the agreed Food & Beverage minimum. Work directly with clients or event/wedding planners to arrange and confirm menu selections, tastings and set-up for the event. Liaising with vendors and external suppliers. Manage event set up, tear down and follow-ups. Organize and coordinate event timelines, ensuring the event runs as scheduled.



Hotel Colonnade Coral Gables

• Conference Services Manager

  • Feb 2019 - May 2019

  As a Conference Services Manager, I am responsible for coordinating meetings, conferences and other special events being held on property, in addition to, reserving the conference ballrooms and coordinating services for groups. I work directly with the meeting planner to organize banquet services, food and beverage menu selections, function times, confirm audio visual equipment needs and plan any changes to the configuration of the event space. Often host meetings with representatives of groups and organizations to discuss what they have in mind for their meeting or special event. Events are monitored to avoid unexpected circumstances from arising, and make sure that the functions go as planned. Show less

• Reservations Supervisor

  • May 2018 - Feb 2019

  Assists and prepare in groups pre-arrival process and also preparing group rooming lists. Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services. Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. Verify if each reservation requests are processed as per the hotel standards and without delay. Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees. Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working. Show less

• Front Office Supervisor (acting as Manager on Duty)

  • Feb 2017 - May 2018

  In addition to the standard Front Office operation tasks, I direct and coach fellow front office team members to ensure a quality operation as a Front Office Supervisor of a Marriott property. I participate in training of Front Desk associates, acting as a resource to associates and also perform tasked duties as assigned, requested or deemed necessary by management.



Hotel Colonnade Coral Gables, a Tribute Portfolio Hotel

• Front Office Agent

  • Mar 2015 - Feb 2016

  Check in and check out guests efficiently and in a timely manner while providing excellent customer service. Understand and execute necessary programs for daily task procedures such as Lightspeed, Galaxy, Visionline, Microsoft word and Microsoft Excel. Follow up with guest requests, incidents and/or events and manage them effectively. Managing corporate loyalty programs and maintaining lodging protocol, as well as, overseeing preferred occupancy for suites and upgraded units. Check in and check out guests efficiently and in a timely manner while providing excellent customer service. Understand and execute necessary programs for daily task procedures such as Lightspeed, Galaxy, Visionline, Microsoft word and Microsoft Excel. Follow up with guest requests, incidents and/or events and manage them effectively. Managing corporate loyalty programs and maintaining lodging protocol, as well as, overseeing preferred occupancy for suites and upgraded units.