Manager

• Apr 2022 - Present

Office Manager

• Feb 2020 - Feb 2022

Schedule daily workflow to optimize productivity and efficiency. Onboard new employees. Assist with scheduling caregivers. Respond to incoming phone calls to address clients’ queries/concerns, and difficulties of 103 caregivers and 94 clients throughout the day. Guide staff to deal with clients and arrange replacements for callouts. Administer records and formulate spreadsheets of CNA COVID-19 vaccination shots, TB screens, certifications, and licenses. Gather long-term insurance information for clients on a monthly basis. Manage inventory to streamline optimal stock levels of office and PPE supplies processes. Offer managerial support to team members by monitoring office equipment maintenance, phone triage, invoicing, and Zoom calls. Detect and troubleshoot issues in Clear Care using the CC Academy. After a colleague quite unexpectedly, I volunteered to take over the responsibility of the city contract and now maintain the uninterrupted service for the clients and provide constant communication with the city. ● Initiated protocol for getting the caregivers vaccinated. ● Maintained files, documents, and materials needed for the position. ● Submits weekly Sub-Reports and monthly reports to the city ● Provide the DocuSign paperwork for new clients ● Boosted revenue cycle for LTCI bringing in an estimated $20k per month with 10 insured clients. ● Formulated marketing material for sending out to new clients. ● Launched “Rock Star” cards to show our appreciation for those who deal with difficult situations. Show less

Office Manager

• Feb 2018 - Sep 2019

• Accurately prepare and submit billing information for the Ethos Foundation • Strategically coordinate, plan, and manage a large number of appointments for Dr. Phillip Brennan and 3 counselors • Remain highly confidential when handling patient files, records, and documents • Display a friendly and professional demeanor when addressing customer inquiries, complaints, and requests • Act as a liaison between suppliers and clients to deliver updates, information, and changes • Skillfully develop and implement office procedures and policies that streamline daily operations • Consistently ensure activities adhere to health and safety standards Show less

Bartender: Reagan National Airport (VA)

• 2015 - 2017

• Delivered outstanding customer service by quickly greeting guests, determining their drink preferences, and addressing their concerns or inquiries regarding menu options and pricing • Enforced state and company standards while serving alcoholic beverages • Promptly delivered accurate orders to appropriate customers • Offered dynamic financial support by balancing cash receipts, generating bills, and collecting money for drinks / food being served throughout designated shift • Delivered outstanding customer service by quickly greeting guests, determining their drink preferences, and addressing their concerns or inquiries regarding menu options and pricing • Enforced state and company standards while serving alcoholic beverages • Promptly delivered accurate orders to appropriate customers • Offered dynamic financial support by balancing cash receipts, generating bills, and collecting money for drinks / food being served throughout designated shift

Front Office Administrator

• Mar 2014 - Dec 2015

• Coordinated in-house and home therapy schedules for an 800-patient chiropractic practice • Applied basic accounting, new patient authorization, and weekly deposits of accounts receivable to perform an average of $800K in medical billing and collections per year • Guaranteed front office adhered with OSHA, DOH, sanitation, and inventory standards • Coordinated in-house and home therapy schedules for an 800-patient chiropractic practice • Applied basic accounting, new patient authorization, and weekly deposits of accounts receivable to perform an average of $800K in medical billing and collections per year • Guaranteed front office adhered with OSHA, DOH, sanitation, and inventory standards

Licensed Massage Therapist

• Dec 2011 - Mar 2014

• Compassionately performed massage therapy on a diverse population of 3000+ clients per year • Creatively designed and executed engaging marketing campaigns that maximized brand awareness and sales • Oversaw the seamless operations of medically tailored therapies in compliance with the Board of Chiropractic standards • Compassionately performed massage therapy on a diverse population of 3000+ clients per year • Creatively designed and executed engaging marketing campaigns that maximized brand awareness and sales • Oversaw the seamless operations of medically tailored therapies in compliance with the Board of Chiropractic standards

Founder & Owner

• Aug 2003 - Jun 2011

• Innovatively produced a website in 2006 that optimized user engagement and sales for the company • Played a vital role in ensuring the seamless operations of all financial and human resource activities including CEU staff compliance • Thoroughly analyzed budgets and market trends to determine new business opportunities; resulted in an increase in appointments by 23% from 2003 to 2013 • Proactively reviewed and addressed errors or discrepancies among existing customer accounts, inspections, audits, and local and state policy changes • Maintained the cleanliness and sanitation of the store environment to enhance customer experiences • Constantly updated policies and website with up-to-date information on product specifications and availability • Analyzed competitors to determine reasonable prices of goods and services • Remained calm, professional, and courteous at all times while interacting with customers • Productively managed client relations to encourage their repeat business, satisfaction, loyalty, and sales • Cultivated a positive environment focused on customer service, communication, collaboration, and accountability Show less