Stephanie Ferrell
Sr. Legal Assistant at Finn Law Group- Claim this Profile
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Bio
Wayne Jones
Stephanie Ferrell has worked directly with me in various departments at Wyndham Vacation Ownerhship over the past seven years. Stephanie is a productive contributor to team efforts as well as a self-starter. Besides having a high degree of integrity and a cheerful personality, she is one of those rare individuals who can both follow instructions and take initiative, as appropriate. She is strong in time management and her competence extends beyond the skills for which she was originally hired. For example, she was very prompt providing responses back to the owners which were escalated by my team concerning Hurricane Wilma. Seldom have I been able to make such an enthusiastic recommendation regarding an employee. I have no hesitation in advising you of Stephanie.
Gladymir Ortega
Stephanie is a take-charge person who was always available to help and assist her colleagues so that the legal matter could be resolved. She is a true team worker and I enjoyed working with Stephanie.
Wayne Jones
Stephanie Ferrell has worked directly with me in various departments at Wyndham Vacation Ownerhship over the past seven years. Stephanie is a productive contributor to team efforts as well as a self-starter. Besides having a high degree of integrity and a cheerful personality, she is one of those rare individuals who can both follow instructions and take initiative, as appropriate. She is strong in time management and her competence extends beyond the skills for which she was originally hired. For example, she was very prompt providing responses back to the owners which were escalated by my team concerning Hurricane Wilma. Seldom have I been able to make such an enthusiastic recommendation regarding an employee. I have no hesitation in advising you of Stephanie.
Gladymir Ortega
Stephanie is a take-charge person who was always available to help and assist her colleagues so that the legal matter could be resolved. She is a true team worker and I enjoyed working with Stephanie.
Wayne Jones
Stephanie Ferrell has worked directly with me in various departments at Wyndham Vacation Ownerhship over the past seven years. Stephanie is a productive contributor to team efforts as well as a self-starter. Besides having a high degree of integrity and a cheerful personality, she is one of those rare individuals who can both follow instructions and take initiative, as appropriate. She is strong in time management and her competence extends beyond the skills for which she was originally hired. For example, she was very prompt providing responses back to the owners which were escalated by my team concerning Hurricane Wilma. Seldom have I been able to make such an enthusiastic recommendation regarding an employee. I have no hesitation in advising you of Stephanie.
Gladymir Ortega
Stephanie is a take-charge person who was always available to help and assist her colleagues so that the legal matter could be resolved. She is a true team worker and I enjoyed working with Stephanie.
Wayne Jones
Stephanie Ferrell has worked directly with me in various departments at Wyndham Vacation Ownerhship over the past seven years. Stephanie is a productive contributor to team efforts as well as a self-starter. Besides having a high degree of integrity and a cheerful personality, she is one of those rare individuals who can both follow instructions and take initiative, as appropriate. She is strong in time management and her competence extends beyond the skills for which she was originally hired. For example, she was very prompt providing responses back to the owners which were escalated by my team concerning Hurricane Wilma. Seldom have I been able to make such an enthusiastic recommendation regarding an employee. I have no hesitation in advising you of Stephanie.
Gladymir Ortega
Stephanie is a take-charge person who was always available to help and assist her colleagues so that the legal matter could be resolved. She is a true team worker and I enjoyed working with Stephanie.
Experience
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Finn Law Group
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United States
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Law Practice
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1 - 100 Employee
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Sr. Legal Assistant
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Feb 2014 - Present
Finn Law Group is centered on protecting the rights of our clients through aggressive representation and have achieved practical results, in a timely manner, against companies who use unfair and deceptive trade practices against consumers. The Timeshare Cancellation Division recognizes the nearly non-existent timeshare re-sale market makes timeshare transfer extremely difficult and has enjoyed significant success in obtaining timeshare cancellation, utilizing a combination of direct resort negotiation, state and regulatory filings, and litigation.
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Web & Graphic Designer
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Apr 2009 - Feb 2014
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Zebra Marketing
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Advertising Services
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1 - 100 Employee
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Promotion Design Specialist
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Feb 2010 - Jan 2011
I am pleased to announce that our company, Collective Site Support, has now aligned with Zebra Marketing. We help companies improve productivity, profits and performance through custom promotion, incentive and award programs and web design. I am pleased to announce that our company, Collective Site Support, has now aligned with Zebra Marketing. We help companies improve productivity, profits and performance through custom promotion, incentive and award programs and web design.
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Wyndham Vacation Ownership
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United States
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Hospitality
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700 & Above Employee
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Consumer Affairs Specialist
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Aug 2005 - Jan 2009
- Investigated and responded to complaints received via regulatory agencies, private attorneys, and non-profit organizations, nationwide company contact for the Better Business Bureau. - Determined and implemented settlement agreements reducing the liability of litigation or regulatory fines. - Created and maintained a response template library for specific issues related to debt collection, identity theft, property management, contract retention, do not call, marketing and other legal issues;
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Sales Document Specialist
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Aug 2004 - Aug 2005
- Created and programmed legal documents for the online sales system and troubleshooting;- Inventory set-up and release to resort locations for sales purposes;- Communicated state and federal legal requirements to the sales locations;
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Customer Relations Specialist
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Aug 2002 - Aug 2004
- Educated sales staff on program details and legal compliance requirements and monitored their adherence to these requirements;- Handled escalated customer service complaints from the tour no buy surveys, secret shopper program, comment cards, legal department and corporate customer service department;- Monitored the customer service budgets for the sales and property management departments;
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Service Representative
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Mar 1994 - Jul 2001
- Organized every aspect of timeshare reservations that included input into the system, guest check-in and owner education regarding the vacation program;- Developed and implemented a marketing program for nightly reservations, planned and organized special events and golf tournaments for large groups;- Analyzed and calculated the night audit and controlled money drawer; - Organized every aspect of timeshare reservations that included input into the system, guest check-in and owner education regarding the vacation program;- Developed and implemented a marketing program for nightly reservations, planned and organized special events and golf tournaments for large groups;- Analyzed and calculated the night audit and controlled money drawer;
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Education
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1996 - 2001
University of Central Arkansas
Bachelor of Business Administration, Marketing and Public Relations
Community
