Experience

Marriott Niagara Falls Fallsview Hotel & Spa

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Services Manager

  • Sep 2023 - Present

• Lead Hand / Guest Service Supervisor

  • Sep 2021 - Present

  • Supervise the check-in and check-out process.• Train new hires • Support the team and provide feedback. • Handle complaints from guests• Group housing – Create a group's Rooming list.• Room inventory• Cashier



Four Points by Sheraton

• Hospitality
• 700 & Above Employee

• Front desk / Night Audit

  • Jun 2018 - Mar 2020

  ● Check-in/ Check-Out process ● Review the front desk and restaurant accounts. ● Review and report account discrepancies ● Manage in-house accounts. ● Balance cash and pos/folios receipts. ● Run end of the day with success. ● Handle guest complaints and guest emergencies during the shift. ● Check-in/ Check-Out process ● Review the front desk and restaurant accounts. ● Review and report account discrepancies ● Manage in-house accounts. ● Balance cash and pos/folios receipts. ● Run end of the day with success. ● Handle guest complaints and guest emergencies during the shift.



Hotel Sheraton

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Guest Services Associate / Reservation Agent

  • Oct 2016 - Jan 2018

  ● Check-in – Check-out process. ● Creating, modifying, and canceling individual reservations through the phone. ● Guest request coordination before, during, and after the stay. ● Provide information about room rates, cancelation policies, and room features. ● Check-in – Check-out process. ● Creating, modifying, and canceling individual reservations through the phone. ● Guest request coordination before, during, and after the stay. ● Provide information about room rates, cancelation policies, and room features.