Experience

Bogen Communications, Inc.

• United States
• Retail Groceries

• Factory Service Lead Technician

  • Sep 2020 - Present

  Perform all requirements of a Factory Service Technician.Assign tasks and supervise day-to-day activities of Factory Service department.- Assign/monitor Techs work in a proactive manner, providing service that surpasses customers’ expectations for quality and turnaround time- Maintain proper workflow to ensure most efficient repair schedules are met- Train new Techs and assist with difficult repairs, providing guidance as necessary- Monitor movement of units, reconciling inventory daily- Monitor repair parts inventory, ensure accurate records of available parts and parts consumption are maintained- Keep management apprised of department activity, offering suggestions for improvements in efficiency, training, and safety- Research and order shop supplies- Perform other duties as assigned by Manager

• Factory Service Technician

  • Apr 2015 - Present

  Troubleshoot to component level electronic appliances, including programmable controls, processing circuits, amplifiers, and power supplies.Perform soldering and de-soldering of surface mount and through-hole components.



Nice-Pak Products, Inc.

• United States
• Manufacturing
• 500 - 600 Employee

• Machine Operator

  • Feb 2015 - Apr 2015

  • Tend machines and make functional adjustments to target, producing products that meet specifications and Quality attributes.• Tend one or more machine(s) that performs converting or packaging functions such as splicing, filling, marking, labeling, packing, wrapping, lid application and palletizing of wet wipe products.• Set up and operate machines and perform necessary duties to meet manufacturing and quality targets at a minimum.• Detect, record, and report defective materials and finished goods or questionable conditions to the Production Supervisor and Quality Assurance.• Maintain a clean and sanitary work environment per the prescribed safety and cGMP regulations.



Nestle Prepared Foods

• General Production / Backup Cook

  • Sep 2013 - Feb 2015

  • Operate Cook Stand in compliance with all recipes for prepared foods on Lean Production Line• Monitor and record ingredients—measure, total volume, assembly, cooking temperature, etc. • Understand and follow critical processes. • Determine sauce requirements by calculating various process yields, such as, Sauce to Mix, Mix to Line yield, and Count Down to production run or commodity while monitoring ancillary activities that affect production efficiency• Train selected team members as Mixers and Supply Cook operators in support of Cook Stand operation



Semi Retired

• United States
• Human Resources Services
• 1 - 100 Employee

• Work on vintage guitar amplifiers

  • Dec 2011 - Sep 2013

  Fish, Play Golf, Play with Grandchildren; You Know, Have FunTroubleshoot and repair vintage guitar amplifiers. Fish, Play Golf, Play with Grandchildren; You Know, Have FunTroubleshoot and repair vintage guitar amplifiers.



Aflac

• Insurance
• 1 - 100 Employee

• Independent Producer (insurance agent)

  • Dec 2010 - Dec 2011

  • Market, recruit, and train sales agents• Prospect for new clients• Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans• Calculate premiums and establish payment method• Confer with clients to obtain and provide information when claims are made on a policy• Perform administrative tasks, such as maintaining records and handling policy renewals• Customize insurance programs to suit individual customers, often covering a variety of risks



Pennsylvania Life

• Insurance
• 1 - 100 Employee

• Independent Producer (insurance agent)

  • Jun 2009 - May 2010

  • Prospect for new clients• Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans• Calculate premiums and establish payment method• Confer with clients to obtain and provide information when claims are made on a policy• Perform administrative tasks, such as maintaining records and handling policy renewals• Customize insurance programs to suit individual customers, often covering a variety of risks



Sanyo Manufacturing Corporation

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Manager, Publications

  • Jan 1991 - Feb 2008

  As Manager, Publications my essential duties included: literature cost avoidance, publishing project planning, production planning and scheduling, monitoring of materials costs, budgeting, literature style and design (in concert with Sale & Marketing and Product Planning & Development), editing, policy review and development, monitor unit returns reports and make recommendations, printing quality control (continuous improvement activities), field technical support, personnel management and development, proofreading, technical writing, customer support, document preparation for electronic publication, print proof approvals, and administering all plant and corporate policies and procedures in accordance with the organization’s standards and any applicable laws.



EAST ARKANSAS COMMUNITY COLLEGE

• United States
• Higher Education
• 1 - 100 Employee

• Instructor

  • Aug 1990 - Dec 1991

  Taught Introduction to Microcomputers and Introduction to Data Processing* Developed course curriculum, syllabus, and labs. Taught Introduction to Microcomputers and Introduction to Data Processing* Developed course curriculum, syllabus, and labs.



Sanyo Manufacturing Corp.

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• General Supervisor, Publications

  • Jan 1988 - Jan 1991

  * Provided leadership, established production and quality standards, and monitored activities on a daily, weekly and monthly basis to ensure that targets were met* Established work-related goals and monitored progress through employee reviews* Reduced customer calls through improved website content, targeting customer needs * Established, implemented, and executed capital and overhead budgets

• SUPERVISOR

  • Dec 1983 - Jan 1988

  * Supervised daily operations * Established, implemented, and executed capital and overhead budgets* Implemented a computer-based publishing system * Shortened development lead times* Teamed with SMEs to ensure accurate and timely literature development * Initiated design changes that generated savings of roughly $400,000 annually



RCA

• Lebanon
• Architecture and Planning

• Technical Publications Representative (Editor)

  • 1980 - 1983

  Wrote and edited technical copy for service literature covering home entertainment appliances, such as, VCRs, color video cameras, and color televisions.Represented RCA at new product introduction meetings in Japan.Conducted nationwide training of color video camera technicians. Wrote and edited technical copy for service literature covering home entertainment appliances, such as, VCRs, color video cameras, and color televisions.Represented RCA at new product introduction meetings in Japan.Conducted nationwide training of color video camera technicians.