DevOps Engineer

• Jun 2021 - Present

IT Infrastructure Engineer

• Jan 2018 - Jun 2021

 Provide L2 and L3 support for IT infrastructure including servers, storage, databases and applications  Deploy, implement, and provision applications and infrastructure per deployment plans and infrastructure build guides  Participate in architecture design, planning, and implementation of new systems  Executes fail-over and/or Disaster Recover of infrastructure and applications in support of business continuity plans of the company  Troubleshoot production outages and document the root cause  Participate in On-Going audit of the environment (Soc2 Compliance) to produce reports for external auditor  Administer SQL Server 2005-2016  Health and performance monitoring of servers, storage systems and respond to alerts  Recommends approaches/changes to streamline and integrate technological processes and systems in the organization to improve overall efficiency  Provides IT support for technology areas across computer network and storage, including root-cause analysis  Identify processes and procedures that can be automated and make recommendations  Participate in the change management process with the development team

Network Administrator

• Jun 2016 - Dec 2017

 Installed, configured, and maintained IT infrastructure at remote data centres including server systems, network devices and storage systems  Administered and supported Microsoft Exchange 2010/2013/2016  Supported and maintained Veeam backup infrastructure solutions for clients  Administered and supported Hyper-V infrastructure fail over clustering  Planned and carried out after hours’ changes to meet business and operational needs  Coordinated with vendors support channels as required  Administered and managed Dell, HP servers

IT Support Analyst / Systems Administration

• Jan 2013 - Jun 2016

 Built servers for production use and applied patches  Maintained Microsoft Active Directory domain services, GPO, file shares, and security permissions  Administered production infrastructure file servers, DHCP, IIS, DFS, SharePoint MS SQL, and DNS servers  Implemented and maintained Citrix, VMware infrastructure ESXI/V-Sphere/V-Motion for test, development, production and disaster recovery site in a data centre environment  Administered production infrastructure Dell EqualLogic iSCSI SAN and Dell NAS storages  Configured security appliances including SonicWALL, Cisco ASA firewalls  Responsible for server patching using Windows Server Update Services (WSUS)

Technical Support Representative

• Mar 2011 - Jan 2013

 Provided level 3 support for more than 600 users  Troubleshooted network printers, scanner, laptops, desktops and other peripherals  Resolved issues relating to Windows operating systems, MS Office and anti-virus  Provided support for LAN and WAN infrastructure  Provided level 3 support for more than 600 users  Troubleshooted network printers, scanner, laptops, desktops and other peripherals  Resolved issues relating to Windows operating systems, MS Office and anti-virus  Provided support for LAN and WAN infrastructure