Experience

Transworld Information Technologies WLL
• Information Technology Support Engineer

  • Jun 2014 - Present


Transworld Information Technology Bahrain

• • Jan 2017 - Jan 2019

• • Jun 2014 - Jan 2017

  1. Responsible for third-level support for all server related issues.2. Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services3. Installed, configured, and provide troubleshooting for Server 2008.4. Managed user accounts, groups, print queues and controlling access rights using Active Directory.5. Provided connectivity (LAN, Internet) troubleshooting and support for approximately 3,500 users.6. Provided technical support for hardware/software configurations and applications.7. Administered/provided troubleshooting for MS Outlook.8. Troubleshooting of printers including Xerox photo copiers, Konica Minolta C360, 450 series and other HP\Brother\Lexmark LaserJet printers.9. Configuration and troubleshooting for Mac notebooks and desktops. 10. Providing support, including procedural documentation and relevant reports.11. Remotely supporting using Dame Ware software.12. Manage the incidents using Service-Now software. Tracking the calls and provide sufficient resolution to the problems.13. Responsible for providing the desktop system administration and support to the network.14. Managing the documents of IT assets, Responsible for the assets etc. 15. Configuring and troubleshooting issues related to VLAN, VTP, DHCP, DNS and VPN. 16. Performed day-to-day administration functions, backup and restoration, file server maintenance. Show less


peakAir
• India
• Technology, Information and Internet
• 1 - 100 Employee
• System Administrator

  • Jun 2012 - May 2014