Salesforce lead

• May 2022 - Present

Salesforce Applications Systems Analyst

• Mar 2018 - Jul 2022

Working within Application Services team specialising in Salesforce Identity Access Management (IAM). Working within Application Services team specialising in Salesforce Identity Access Management (IAM).

Lightning Champion

• Oct 2018 - Oct 2019

Salesforce Business Analyst

• Sep 2017 - Mar 2018

Salesforce.com Certified Administrator/Business Analyst -Salesforce Platform

• Sep 2016 - Sep 2017

Salesforce Administrator / Business Analyst

• Feb 2016 - Sep 2016

Salesforce Administration - Daily administration and support of the Salesforce platform including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types, page layouts. Track identified system problems through resolution. Business Analysis - Improving company-wide process and system workflows through system modifications and integrations (Salesforce, Marketo, Conga Composer, Mail Chimp). Requirement elicitation and liaising with stakeholders to understand the requirements and accordingly make changes on Salesforce. Documenting the business process by identifying the requirements. Process Flow - Create and maintain documentation on processes, policies, application configuration as the Salesforce platform is developed. Created effective Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field. Updates and Outbound Messages to manage the Workflow & Approvals. Reporting - Building reporting and analytics capabilities within Sales team and Management. Producing performance reports to aid and inform management decisions. Create, manage and refine custom reports and dashboards. Training – developed training programs for Sales team. Deliver training sessions on Salesforce user training. Show less

Salesforce.com Administrator

• May 2015 - Feb 2016

Responsible for the CRM administration of the entire organisation. Providing high level administration assistance to Registered Migration Agents (RMA). Manage the preparation of visa applications for lodgement and RMA review. Displayed strong customer service focus at all times. Build and maintain relationships with clients and other industry stakeholders. Apply file management techniques using Leap Migration Manager. Developed and rolled out the CRM infrastructure of Zenith Migration Services based on Leap Migration Manager tool suites. Managing the database highly confidential customer information. Managing client base across APAC, ANZ regions with a varied ethnic and linguistic background. Show less

Test Analyst

• Jan 2015 - Jun 2015

http://www.itechlabs.com.au/ iTech Labs is a ISO/IEC 17025 certified testing laboratory for compliance of online gaming systems. With some of the largest gaming companies as clients, iTech Labs’ expertise includes certification of Random Number Generator (RNG), certification of various gaming products (casino games, poker games, sports betting), certification of gaming platforms and information systems security, Return to Player calculations, RNG and RTP audits, and extensive knowledge of regulations of various gaming jurisdictions. Responsibilities: • Involved in Game testing for compliance and certification as per Industry standards (in jurisdictions of European countries like of Alderney, Denmark, Italy, Spain and UK) . • Analysing the requirements & specifications for preparation of Functional test cases as part of Progression & Regression Testing phases of the project. • Documented & updated Test plan, Test results, Defects and Test Cover using in-house Test Management tool - IPTS. Show less

Leap Migration CRM Administrator

• Apr 2012 - Dec 2014

Migration Manager is the market-leading case management software built for Australian immigration requirements. Designed for Australian migration agents and lawyers within solo practices or multi-person offices, Migration Manager will fly through workloads with its streamlined auto-filling and enhanced migration processing. Migration Manager is the market-leading case management software built for Australian immigration requirements. Designed for Australian migration agents and lawyers within solo practices or multi-person offices, Migration Manager will fly through workloads with its streamlined auto-filling and enhanced migration processing.